Daniella Mark
Summary
Experienced in customer service with focus on delivering exceptional support and building strong client relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.
Overview
4
4
years of professional experience
Work history
Customer advisor
Boots
Chelmsford, Essex
09.2021 - Current
- Fostered positive relationships with customers to support loyalty initiatives and encourage repeat business.
- Assisted in maintaining efficient store operations through effective team coordination.
- Monitored company policies to ensure accurate information delivery to customers.
- Developed comprehensive product knowledge to provide reliable advice and recommendations.
- Worked collaboratively with colleagues to aid in the swift resolution of complex customer issues.
- Performed regular stock checks to guarantee product availability for clients at all times.
- Supported seamless transactions at check-out counters to facilitate quick check-out processes.
- Guided customers in product selection to aid in increasing sales.
- Addressed customer queries and concerns promptly to enhance satisfaction levels.
- Conducted regular stock checks ensuring product availability for clients at all times.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Provided exceptional customer service to ensure a positive shopping experience.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
GCSEs -
Moulsham High School
Chelmsford, Essex 09/2016 - 06/2021
A-Levels - B-Tec Sports
Great Baddow High School
Chelmsford, Essex 09/2021 - 06/2023
BSc (Hons) Business with Finance -
Anglia Ruskin University
Chelmsford, Essex 09/2023 - 05/2026
Skills
- Customer service
- Problem solving
- Communication
- Returns and refund processes
- Proactive engagement
- Cash handling
- Positive and approachable
Timeline
Customer advisor
Boots
09.2021 - Current
GCSEs -
Moulsham High School
09/2016 - 06/2021
A-Levels - B-Tec Sports
Great Baddow High School
09/2021 - 06/2023
BSc (Hons) Business with Finance -
Anglia Ruskin University
09/2023 - 05/2026