Talise Saunders
Basingstoke
Summary
Dynamic professional with a strong foundation in communication and interpersonal skills, adept at thriving in fast-paced environments. Demonstrates exceptional customer service abilities and meticulous attention to detail, ensuring accurate handling of financial transactions and sensitive information. Known for flexibility in varied shifts and proactive engagement, fostering interpersonal rapport and teamwork. Committed to confidentiality and professionalism, with a compassionate nature that enhances empathetic interactions. Career goals include leveraging organisational skills to drive efficiency and contribute positively to team success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer Advisor
Sovereign Network Group
03.2025 - 12.2025
- Responsible for managing customer queries via a range of communication platforms. I converse and have regular meetings with different parts of the business to ensure we are delivering the best service to social housing customers.
- Using email / web chat and taking incoming phone call to assist with queries.
- Helping with rent balance queries and setting up payment plans.
- Booking and arranging extensive repairs with contractors for peoples properties.
- Using personal knowledge to aid customers in minor repairs over the phone or via email.
Recruitment Consultant
Engage Healthcare
11.2024 - 03.2025
- Responsible for placing appropriate candidates who are seeking roles within private care
- Building and creating relationships with home managers and companies who are seeking workers
- Actively finding Jobs to sell to candidates through Indeed, Total Jobs and CV Library
- Building professional relationships with candidates and preparing them for interviews
Customer Service Representative
Diligenta
07.2024 - 11.2024
- Responsible for managing and protecting our clients pensions, my duties included
- Creating and distributing letters to our clients in response to their pension queries.
- Assisting in the finalisation of transfers where pensions are going from one pension provider to another.
- Regular and consistent training within pension fraud, financial crime and consumer duty to ensure the best outcomes and service for our clients.
Claims Handler
Unum Insurance
05.2023 - 05.2024
- Responsible for managing and processing insurance claims efficiently and effectively.
- Reviewing and processing insurance claims, ensuring all required documentation is complete and accurate, and determining eligibility for benefits.
- Providing excellent customer service to claimants to resolving their issues, and providing information on claim status and procedures.
- Collecting, verifying, and maintaining detailed records of claims, correspondence, and other relevant documents in compliance with company policies and regulatory requirements.
- Liaising with medical professionals, employers, and other stakeholders to obtain necessary information and documentation for claims assessments
Healthcare Assistant
NHS Basingstoke and North Hampshire Hospital
06.2020 - 03.2021
- Supporting the delivery of high-quality patient care by aiding nursing staff and patients.
- Taking and recording patients’ vital signs, including temperature, pulse, respiration, and blood pressure, and reporting any changes to nursing staff.
- Helping patients with mobility and movement, including repositioning bedridden patients, and assisting with walking aids or wheelchairs.
- Accurately recording care provided and patients’ conditions in their medical records maintaining confidentiality and Data Protection standards.
- Working effectively with nursing staff, doctors, and other healthcare professionals to deliver coordinated care.
Retail Assistant
Primark
06.2014 - 05.2018
- Played a key role in delivering an exceptional shopping experience to the customers.
- Assisting with sales transactions at the till, handling cash and card payments accurately and efficiently.
- Assisting with the receipt, unpacking, and organisation of stock deliveries ensuring stock levels are maintained and managing inventory.
- Working effectively as part of a team to achieve sales targets, meet customer needs, and support overall store operations.
Education
GCSEs -
The Vyne Community School
01.2013 - 01.2018
OCR Level 3 Cambridge Technical Extended Diploma -
Queen Mary’s College
01.2018 - 01.2020
Skills
- Strong communication and interpersonal skills
- Ability to work in fast paced environments
- High level of Customer Service skills
- Attention to detail and organisational skills
- Ability to handle financial transactions accurately
- Flexibility to work varied shifts
- Attention to detail and observational skills
- Compassionate and empathetic nature
- Ability to handle sensitive information with confidentiality and professionalism
- Strong ability to work off my own initiative, as well as working in a team
- Interpersonal rapport building
- Proactive engagement
Affiliations
- Reading Psychology
- Yoga and Pilates
Certification
Driver
References
Available upon request
Timeline
Customer Advisor
Sovereign Network Group
03.2025 - 12.2025
Recruitment Consultant
Engage Healthcare
11.2024 - 03.2025
Customer Service Representative
Diligenta
07.2024 - 11.2024
Claims Handler
Unum Insurance
05.2023 - 05.2024
Healthcare Assistant
NHS Basingstoke and North Hampshire Hospital
06.2020 - 03.2021
OCR Level 3 Cambridge Technical Extended Diploma -
Queen Mary’s College
01.2018 - 01.2020
Retail Assistant
Primark
06.2014 - 05.2018
GCSEs -
The Vyne Community School
01.2013 - 01.2018