Amrapali Sharma
London,India
Summary
Results-driven Customer Service Professional experienced in CRM software and sales techniques. Achieved customer satisfaction through effective complaint management, negotiation, and relationship building. Focused on enhancing digital marketing initiatives through strategic decision-making and data analysis.
Overview
1
1
Certification
5
5
years of professional experience
Work history
Customer advisor
B&Q
LONDON, England
2026.06 - Current
- Managed large volumes of incoming calls for efficient customer service operations.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Facilitated seamless transactions at check-out counters for quick checkout process.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Provided exceptional customer service to ensure a positive shopping experience.
- Developed rapport with customers for improved loyalty and repeat business.
- Ensured smooth store operations by coordinating with the team effectively.
- Achieved higher customer retention through consistent follow-ups and updates.
Intern Digital Marketing
Techtamizhan
Chennai
2024.09 - 2026.07
- Executed targeted SEO campaigns to improve website visibility and organic search rankings, resulting in a 30% increase in traffic.
- Developed comprehensive social media marketing strategies to enhance brand engagement across multiple platforms.
- Managed paid advertising campaigns, utilizing PPC and social media ads to drive qualified leads and boost conversion rates.
- Optimized website content for SEO best practices, significantly improving user experience and site performance.
- Coordinated with cross-functional teams to ensure consistent messaging in all digital marketing initiatives.
- Implemented analytical tools to track campaign performance and user engagement metrics for data-driven decision making.
- Analyzed market trends and user behavior to identify opportunities for growth and enhance marketing strategies.
- Monitored and adjusted digital marketing campaigns in real-time to maximize reach and effectiveness.
- Enhanced email marketing initiatives, leading to a 25% increase in open rates and customer engagement.
- Launched innovative promotional campaigns leveraging influencer partnerships to expand brand awareness and reach.
- Ensured timely project completion for customer satisfaction.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Assisted senior staff in data analysis tasks to inform strategic decisions.
Sales Officer
M H Logistic
Dubai
2023.11 - 2024.02
- Coordinated logistics operations to ensure timely supply of goods to Dubai customers, optimizing delivery schedules and routes.
- Negotiated with suppliers and vendors to secure favorable terms and pricing, enhancing overall supply chain efficiency.
- Analyzed customer feedback and market trends to tailor services, improving customer satisfaction and retention.
- Enhanced communication channels with Dubai clients to streamline order processing and address inquiries promptly.
- Executed strategic plans for inventory management, ensuring the availability of goods while minimizing excess stock.
- Resolved logistical challenges by implementing problem-solving strategies, leading to improved service reliability.
- Negotiated service level agreements (SLAs) with transportation partners, improving delivery timelines and service quality.
Customer Service Representative
Sitel India Pvt Ltd
Chennai
2021.07 - 2022.10
- Analyzed customer interactions to identify needs and preferences, enhancing the overall sales strategy.
- Implemented targeted communication strategies tailored for the Canadian market to boost sales performance.
- Executed promotional campaigns to drive product awareness, contributing to a measurable increase in sales.
- Analyzed market trends and competitor strategies to inform sales tactics and improve outreach.
- Optimized lead conversion processes by implementing data-driven decision-making.
Education
High School Diploma - Science
Maharishi International Residential School
Chennai2015
Bachelor of Science - Computer Science and Engineering
Guru Jambeshwar University
Haryana08.2021
Higher Education School - 10th
Mahatma Gandhi International School
Master of Business Administration - Digital Marketing
University of East London
London 2025.09 -
Skills
- CRM software proficiency
- Customer support
- Sales techniques
- Lead Generation
- Prospecting
- Closing Techniques
- Sales Presentations
- Negotiation
- Building Rapport
- Complaint management
- Refund authorisation
- Refund processes
- Payment Processing
- Order processing
- Technical skills
- Multidisciplinary teamwork Suite
- Analytical skills
- Data Interpretation
- Market Analysis
- Competitor Analysis
- Sales projections
- Digital marketing expertise
- SEO strategies
- Content Marketing
- Social Media Marketing
- Email Marketing
- Google Analytics
- PPC advertising
- Digital Analytics
- CRO techniques
- Affiliate Marketing
- Influencer Marketing
- Marketing Automation Tools
- Customer-centricity
- Empathy
- Problem-Solving Skills
- Creative Problem Solving
- Decision Making
- Communication Skills
- Analytical Skills
- Multitasking capability
- Technical proficiency
- GDPR compliance knowledge
- Sales acumen
- Feedback implementation
- Proactive engagement
- Service metrics analysis
- Cash management
- Team player
- Sales techniques
- Influential negotiation
- Product knowledge
- Multidisciplinary teamwork
- Payment Processing
- Order processing
- Customer support
Certification
Digital Marketing, 2024-07-01, 2024-09-01
- 100-101: Meta Certified Digital Marketing Associate
- Meta Certified Media Buying Professional
- Meta Certified Media Planning Professional
- Meta Certified Creative Strategy Professional
- Meta Certified Community Management
- Meta Certified Business Marketing Strategy
- Meta Certified AI and Performance Marketing Specialist
- Meta Certified Media Measurement Specialist
- Meta Certified Technical Implementation
- Meta Certified Creator Marketing Speciali
Languages
English
Fluent
Hindi
Fluent
Tamil
Intermediate
Languages
3,B1,6,C2,6,C2
Affiliations
- painting
- dancing
- listening Music
- Diy Art and craft
- cooking
- travelling exploring new places
Timeline
Customer advisor
B&Q
2026.06 - Current
Master of Business Administration - Digital Marketing
University of East London
2025.09 -
Intern Digital Marketing
Techtamizhan
2024.09 - 2026.07
Sales Officer
M H Logistic
2023.11 - 2024.02
Customer Service Representative
Sitel India Pvt Ltd
2021.07 - 2022.10
Higher Education School - 10th
Mahatma Gandhi International School
Bachelor of Science - Computer Science and Engineering
Guru Jambeshwar University
High School Diploma - Science
Maharishi International Residential School