Summary
Work history
Education
Skills
Timeline
Generic

Gulam Isa

London,GB

Summary

I am a motivated and dependable individual with hands-on experience in customer service and event coordination. I am eager to apply my skills in a dynamic customer-facing role, bringing a passion for learning and helping others. With a proven ability to manage time efficiently, handle customer interactions, and maintain high standards of service, I thrive in fast-paced environments. Driven by a desire to make a positive impact, I am committed to delivering smooth, respectful, and memorable experiences that ensure customer satisfaction.

Work history

Waiter

Bekash Tandoori
70 Victoria Rd, Romford RM1 2LA
11.2024 - Current
  • Greeted and seated up to 50 guests per shift, ensuring welcoming and efficient service.
  • Delivered accurate orders promptly; maintained average order-to-delivery time under 10 minutes.
  • Recommended menu items and upsold specials, contributing to a 15% increase in average check size.
  • Maintained table cleanliness and proactive service, improving guest satisfaction scores.
  • Resolved customer complaints swiftly, increasing return visits and positive reviews.
  • Upheld hygiene and food safety standards, passing all internal audits with 100% compliance.
  • Processed payments accurately and supported teammates during peak hours to optimize workflow.

Ramadan Iftar Steward

East London Mosque
82-92 Whitechapel Rd, London E1 1JQ, London Borough of Tower Hamlets
02.2025 - 02.2025
  • Collaborated in a 10-person team with rotating leadership to coordinate iftar service for 800–900 attendees.
  • Managed preparation: arranged food tables, water drums, and dining essentials.
  • Oversaw service operations: directed guests, served meals, refilled water, assisted elderly and less-abled individuals.
  • Supervised clean-up: ensured waste separation, equipment storage, and hall cleanliness.
  • Maintained organized workflow, delivering smooth, respectful dining experience for all participants.

Education

Secondary School -

Mayfield
London
01.2019 - 1 2024

Skills

  • Customer Service: Friendly, efficient, and responsive to guest needs
  • Teamwork: Reliable team player with leadership experience
  • Time Management: Handles tasks quickly and meets tight deadlines
  • Problem Solving: Resolves issues calmly and effectively
  • Organisation: Keeps workflows smooth and events well-coordinated
  • Hygiene & Safety: Maintains high food safety and cleanliness standards

Timeline

Ramadan Iftar Steward

East London Mosque
02.2025 - 02.2025

Waiter

Bekash Tandoori
11.2024 - Current

Secondary School -

Mayfield
01.2019 - 1 2024
Gulam Isa