Oussama Tanjaoui
London,City of London
Summary
Dedicated hospitality professional with extensive expertise in customer service and high-volume dining environments. Demonstrates strong skills in restaurant software utilisation, POS systems, and cash handling, ensuring efficient order processing and payment transactions. Known for a friendly disposition and patient nature, adept at building guest rapport and providing tailored meal recommendations. Proficient in stock inventory control and regulatory compliance, with a deep understanding of special dietary requirements. Committed to enhancing the dining experience through exceptional product knowledge, including food and beverage pairing, strong wine knowledge, and spirits expertise.
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
1
1
year of professional experience
Work history
Waiter
Franco Manca
Guildford, Surrey
10.2024 - 06.2025
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Liaised with kitchen staff for prompt order delivery to customers.
- Maintained knowledge of menu items, leading to accurate order taking.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Assisted in food preparation, resulting in timely service delivery.
- Accommodated special dietary requests, enhancing customer dining experience.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Remained calm under pressure, ensuring better performance during peak hours.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Helped reduce waiting times by swiftly clearing tables after use.
- Handled payment transactions to guarantee smooth customer checkout process.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
Education
Master of Science - Aviation Management
University of Surrey
Guildford 09.2024 -
Skills
- Special dietary requirements understanding
- Restaurant software utilisation
- Friendly disposition
- Patient and calm nature
- Meal recommendation
- Bill calculation
- Service mindedness
- Stock inventory control
- Cash handling
- Customer Service
- Payment Processing
- Product knowledge
- Table clearing
- High-volume dining
- POS Systems
- Menu memorisation
- Order processing
- Upselling
- Regulatory compliance
- Special dietary requirements
- Point of sale system operation
- Strong wine knowledge
- Seasonal special recommendations
- Guest rapport
- Spirits knowledge
- Food and beverage pairing
- Food and beverage knowledge
- Interpersonal skills
Languages
English
Fluent
French
Fluent
Arabic
Fluent
Chinese (Mandarin)
Fluent
Spanish
Fluent
Timeline
Waiter
Franco Manca
10.2024 - 06.2025
Master of Science - Aviation Management
University of Surrey
09.2024 -