Luis Angel Gamez Herrera
London
Summary
Dedicated professional with a strong background in curriculum planning and research, proactive problem anticipation, and effective communication skills. Demonstrating compassion, empathy, and patience in all interactions. Proven leadership and management abilities, complemented by extensive customer service experience and product knowledge. Adept at working efficiently under pressure while maintaining excellent guest rapport.
Overview
5
5
years of professional experience
Work History
Waiter
Il Diavolo Andares
Guadalajara
03.2024 - 08.2024
- Delivered exceptional customer service in an Italian restaurant
- Managed over 300 customers daily
- Ensured the cleanliness of the restaurant area through regular cleaning before and after shifts
- Maintained knowledge of menu items, leading to accurate order taking.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained excellent level of service in a busy and demanding restaurant environment.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Swimming Coach
Elite Swim Club
01.2020 - 08.2024
- Improved swimmers' performance with technical advice on stroke techniques.
- Maintained discipline among team members to foster a conducive learning environment.
- Organised swimming camps during holidays, providing additional practice opportunities for swimmers.
English Teacher
IQ English
06.2023 - 02.2024
- Developed comprehensive lesson plans for students' improved understanding of English language.
- Tailored teaching approach to accommodate individual student needs, promoting academic growth.
- Collaborated with other teachers on curriculum development, ensuring consistency across groups.
- Maintained accurate records of student progress and attendance, supporting administrative tasks.
Customer Service Representative
Teleperformance
05.2021 - 09.2021
- Customer service at Comcast Company: Billing and repair
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Facilitated customer loyalty programmes to enhance customer retention.
- Offered technical support, leading to enhanced user experience.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Education
MRes - Cell Biomedicine
Roehampton University
London 09.2024 -
Laboratory Internship - Immunology
Universidad de Guadalajara
Mexico 01.2022 - 02.2024
Diploma - Orthomolecular Medicine
Universidad Marista de Guadalajara
Mexico 05.2022 - 12.2022
Bachelor's Degree - Nutrition
Universidad de Guadalajara
Mexico 07.2018 - 06.2022
Skills
- Lesson and curriculum planning
- Proactive problem anticipation
- Compassion and empathy
- Patience
- Teamwork
- Management
- Communication skills
- Trustworthy and reliable
- Leadership
- Team organization
- Customer Service
- Product knowledge
- POS Systems
- Menu memorisation
- Efficient under pressure
- Guest rapport
Languages
Spanish
Native
English
Fluent
Affiliations
- Traveling
- Scuba diving
- Swimming
Timeline
MRes - Cell Biomedicine
Roehampton University
09.2024 -
Waiter
Il Diavolo Andares
03.2024 - 08.2024
English Teacher
IQ English
06.2023 - 02.2024
Diploma - Orthomolecular Medicine
Universidad Marista de Guadalajara
05.2022 - 12.2022
Laboratory Internship - Immunology
Universidad de Guadalajara
01.2022 - 02.2024
Customer Service Representative
Teleperformance
05.2021 - 09.2021
Swimming Coach
Elite Swim Club
01.2020 - 08.2024
Bachelor's Degree - Nutrition
Universidad de Guadalajara
07.2018 - 06.2022
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