Nima Trifonov
London,City of London
Summary
I am a highly responsible and reliable professional with a friendly disposition and a strong focus on customer service. I demonstrate exceptional skills in handling difficult customers, sales persuasion, and upselling. Proficient in serving techniques, cash handling, payment processing, and point of sale system operation. Adept at menu memorisation, table clearing, and ensuring regulatory compliance. Known for maintaining a positive attitude and building guest rapport while efficiently processing payments. Committed to delivering excellent customer feedback handling and enhancing the overall dining experience. In my time spent as a receptionist, I have also learnt the skills needed for looking after customers as soon as they walk into an establishment. I am organized and efficient while providing exceptional service to clients.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Waiter
Host Staffing
London, City of London
2025.11 - Current
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Managed table settings for optimal dining experience.
- Looked after large events and made sure customers were happy.
- Liaised with kitchen staff for prompt order delivery to customers.
- Worked in a team of 5 other staff members serving and clearing tables
Receptionist
Fe Hair and Beauty
London, City of London
2022.04 - 2023.12
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained an organised reception area for a professional business environment.
- Assisted with administrative tasks, improving overall functionality of the office.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
Waiter
Safa Restaurant
London
2022.06 - 2022.10
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Helped reduce waiting times by swiftly clearing tables after use.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Maintained knowledge of menu items, leading to accurate order taking.
- Handled payment transactions to guarantee smooth customer checkout process.
- Managed table settings for optimal dining experience.
Education
A-Levels - A Levels
Ealing Independent
City of london 2023.09 - 2025.06
GCSEs - GCSE'S
John Lyon School
Harrow on the Hill, Harrow 2020.09 - /2023
Skills
- Friendly disposition
- Service mindedness
- Patient and calm nature
- Handling difficult customers
- Sales persuasion
- Serving techniques
- Cash handling
- Customer Service
- Payment Processing
- Table clearing
- Menu memorisation
- Upselling
- Regulatory compliance
- Point of sale system operation
- Guest rapport
- Highly responsible and reliable
- Customer feedback handling
- Positive attitude
- Efficient payment processing
Affiliations
- Football and music production
Timeline
Waiter
Host Staffing
2025.11 - Current
A-Levels - A Levels
Ealing Independent
2023.09 - 2025.06
Waiter
Safa Restaurant
2022.06 - 2022.10
Receptionist
Fe Hair and Beauty
2022.04 - 2023.12
GCSEs - GCSE'S
John Lyon School
2020.09 - /2023