Aramdeep Aramdeep
LONDON,Dagenham
Summary
Accomplished professional with expertise in customer service and hospitality, focused on enhancing customer satisfaction through effective communication and precise order management. Proficient in food safety and hygiene practices, ensuring compliance with regulations for a safe dining experience. Demonstrated ability in upselling and menu knowledge, driving increased sales and fostering customer loyalty. Experienced in managing challenging customer interactions with professionalism and composure, aiming to lead high-performing teams in the hospitality sector.
Overview
2
2
years of professional experience
2023
2023
years of post-secondary education
Work history
Waiter
hoppers
Kings cross St. pancras station, City of London
06.2024 - 04.2025
- Showcased extensive knowledge of menu items to assist customer decision-making.
- Executed food and drink orders accurately, enhancing satisfaction rates.
- Maintained clean, organised dining area for optimal customer comfort.
- Trained new waitstaff members to advance team efficiency.
- Resolved customer complaints promptly, notifying management of concerns.
- Collaborated with kitchen staff to ensure order accuracy and meet dietary requests.
- Provided knowledgeable recommendations on specials to increase sales revenue.
- Delivered exceptional service by proactively attending to customer needs.
- Checked customer IDs to confirm age before selling age-restricted products.
- Increased order value by upselling sides, drinks and desserts.
- Verified completed orders and served guests at tables.
- Stayed up to date on menu changes to accurately answer customer queries.
- Advised customers on wine and beverage pairings with selected food items.
- Kept tables clear of used crockery, glassware and cutlery.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Accurately took orders, making menu recommendations as appropriate.
- Greeted customers, presented menus and shared information about available special items.
- Received complaints and offered remedial action to help improve customer experiences.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Prepared tables for guests and reset tables between customers.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Maintained knowledge of menu items, leading to accurate order taking.
- Helped reduce waiting times by swiftly clearing tables after use.
Waiter
Mediterranean Grill by Assembly
Knightsbridge
10.2023 - 05.2024
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Managed timing standards in food deliveries to minimise delays.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Attended to customer's needs proactively for first-class waiting service.
- Cleaned and set tables quickly after customers left to maximise restaurant capacity.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Waiter
Kama By Vineet
London
06.2023 - 09.2023
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Managed timing standards in food deliveries to minimise delays.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Front of House Team
Amigos Burger and Shakes
London
05.2023 - 06.2023
- Elevated guest experiences by delivering tailored, personalised customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Collaborated across team to achieve productivity and efficiency.
- Managed customer-related issues following company policies and procedures.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed timing standards in food deliveries to minimise delays.
Receptionist
Vellete dry cleaners
London
04.2023 - 05.2023
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Education
A-Levels - commerce
Parth public senior secondary school
Gharaunda indiaBachelor of Business Administration - commerce
Panipat institute of engineering and technology
samalkha india 06.2017 - 06.2021
Master of Business Administration - commerce
BPP University
liverpool streat london 02.2023 - 02.2024
Skills
- Closing (Sales)
- Active Listening
- Food Safety
- Professionalism
- Problem Solving
- Hygiene
- Time Management
- Management
- Business Administration
- Presentations
- Payment Processing
- Swift (Programming Language)
- Cleaning Products
- Customer Satisfaction
- Food Preparation
- Customer Service
- Serving techniques
- Special dietary requirements understanding
- Friendly disposition
- Meal recommendation
- Service mindedness
- Restaurant software utilisation
- Alcoholic beverage serving laws
- Handling difficult customers
- Patient and calm nature
- Bill calculation
- Table clearing
- High-volume dining
- POS Systems
- Menu memorisation
- Upselling
- Order processing
- Regulatory compliance
- Spirits knowledge
- Personal grooming
- Special dietary requirements
- Food hygiene practices
- Efficient payment processing
- Punctuality
- Efficient under pressure
- Cleaning procedures
- Menu knowledge
- Precise order taking
- Complaint handling
- Sanitisation procedures
- Wine pairings
- Table service
- Food and beverage knowledge
- Customer feedback handling
- Allergen and dietary requirements
- Interpersonal skills
- Food and beverage pairing
- COVID-19 hygiene measures
- Clear communication
- Communication proficiency
- Menu knowledge comprehension
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Timeline
Waiter
hoppers
06.2024 - 04.2025
Waiter
Mediterranean Grill by Assembly
10.2023 - 05.2024
Waiter
Kama By Vineet
06.2023 - 09.2023
Front of House Team
Amigos Burger and Shakes
05.2023 - 06.2023
Receptionist
Vellete dry cleaners
04.2023 - 05.2023
Master of Business Administration - commerce
BPP University
02.2023 - 02.2024
Bachelor of Business Administration - commerce
Panipat institute of engineering and technology
06.2017 - 06.2021
A-Levels - commerce
Parth public senior secondary school
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