Account Manager
South Coast Insulation Services
Fareham, Hampshire
11.2024 - Current
- Developed strong relationships with clients, to name a few: Wates, Equans, Warmfront, and Cardo to ensure retention.
- Coordinated project timelines and deliverables for Government Backed funding Initiatives such as ECO4, SHDF, and GBIS, managing projects valued between £200k and £7 million.
- Oversaw renewable projects, upgrading social homes with Solar PV, ASHP, storage heaters, boilers, and insulation for enhanced energy efficiency.
- Compiled tenders nationally across multiple streams in Fabric and Renewables sectors up to £83m.
- Facilitated effective communication between clients and internal teams through weekly meetings and daily updates on SLAs and KPIs.
- Conducted regular account reviews to identify service improvement opportunities and upsell additional offerings.
- Resolved client inquiries promptly to maintain high satisfaction levels and support services.
- Super user for in-house CRM system, providing training, guidance and ongoing support to colleagues across business.
- Elected "Bundle Champion", acting as the sales spokesperson to improve communication and processes between departments.
- Managed external CRM Partnerships (Eco Surv) optimising workflows and improving overall job efficiency.
- Oversaw the surveyor function of business, driving faster work turnaround through daily reporting, bi-weekly call drop ins and cross department collaboration to resolve issues and streamline operations,