Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Timothy Hurley

Didcot,Oxon

Summary

Accomplished sales professional with extensive expertise in account management and customer service. Demonstrates strong product knowledge and sales cycle understanding, leveraging these skills to enhance customer relationships and drive account development. Proficient in Microsoft Office Suite and Salesforce, with a proven track record in key account handling and issue resolution. Committed to achieving sales excellence through upselling strategies and excellent communication skills.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work history

Account Manager

Virgin Media Business
Reading
10.2019 - Current
  • Develop and executing a business plan/account development plan for all accounts to maintain current revenue & maximise opportunities to grow existing revenue, find new business and increase market share from qualification through to deal closure with full end to end ownership
  • Collaborated with sales team to meet shared objectives and enhance performance.

Led team meetings to facilitate efficient communication and project updates.

  • Cultivated strong business relationships for sustained loyalty and commitment.
  • Established rapport with clients through regular, proactive communication.
  • Develop and executing a business plan/account development plan for all accounts to maintain current revenue &
    maximise opportunities to grow existing revenue, find new business and increase market share from qualification
    through to deal closure with full end to end ownership

Account Executive

Virgin Media Business
Reading
02.2017 - 10.2019
  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Achieved monthly sales targets consistently and accurately forecasted anticipated sales.
  • Facilitated regular meetings with key stakeholders from partner organisations maintaining open lines of communication.

Desk Based Account Manager

Virgin Media Business
Reading
03.2015 - 01.2017
  • Established strong rapport with clients through regular communication.
  • Prepared detailed reports to provide insight into account performance.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Collaborated with sales team for achieving shared objectives.

Key Account Manager

Tech Data
Basingstoke
08.2010 - 03.2015
  • Oversaw fulfilment of BYOD devices across Europe to maximise staff utilisation.
  • Conducted monthly sessions with regions to analyse supply and demand of current models.
  • Facilitated strategy sessions with vendors to ensure reliable device supply.
  • Coordinated with internal departments to deliver seamless services to clients.
  • Resolved escalated customer issues promptly to enhance satisfaction rates.
  • Delivered first-class client services from onboarding through to daily account management.

Education

GCSEs - GCSE

Larkmead School
Abingdon
09.1998 - 06.2004

A Levels - A Levels

Fitzharrys School
Abingdon
09.2024 - 05.2026

Skills

  • Product knowledge
  • Sales cycle understanding
  • Microsoft office suite proficiency
  • Key account handling
  • Customer Service
  • Product knowledge
  • Account management
  • Sales expertise
  • Issue resolution
  • Salesforce
  • Upselling
  • Excellent communication skills
  • Customer relationships
  • Account development

Affiliations

  • Running
  • Hyrox
  • Travel

References

References available upon request.

Timeline

A Levels - A Levels

Fitzharrys School
09.2024 - 05.2026

Account Manager

Virgin Media Business
10.2019 - Current

Account Executive

Virgin Media Business
02.2017 - 10.2019

Desk Based Account Manager

Virgin Media Business
03.2015 - 01.2017

Key Account Manager

Tech Data
08.2010 - 03.2015

GCSEs - GCSE

Larkmead School
09.1998 - 06.2004
Timothy Hurley