Stephen Webb
Cippenham,Slough
Summary
Accomplished professional with extensive branch management experience and a proven track record in key account handling and account budget management. Demonstrates strong customer service skills and excellent communication abilities, ensuring effective client interactions and satisfaction. Possesses technical product understanding, enabling seamless integration of solutions to meet client needs. Adept at problem solving and maintaining organisation with attention to detail, even under pressure. Career goals include leveraging expertise to drive business growth and enhance customer relations.
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work history
Account manager
CEF
Slough
09.2025 - Current
- Managed business relationships to ensure loyalty and long-term commitment.
- Worked closely with product development teams for customising offerings according to client needs.
- Month On Month 10k+ Sales increases
- 20+ New accounts opened in a 4 month period
- Implemented customer service policies, enhancing client experience.
- Established strong rapport with customers through regular communication.
- Controlled payment schedule ensuring no bad debt
- Handled customer concerns and complaints to resolve issues and build loyalty.
Branch Manager
City Electrical Factors
Slough
09.2023 - 09.2025
- Built & Maintained a solid team with an excellent retention record
- Consistently strong sales record with two 30K + annual sales bonuses
- Fully responsible for P&L showing strong profitability month on month
- Successfully managed and maintained the biggest account in the company
- Developed and implemented strategies for increased customer satisfaction.
- Fostered a positive work environment, improving overall team morale.
- Managed daily operations to ensure smooth running of the branch.
- Conducted regular performance reviews for continuous employee development.
- Provided excellent customer service, securing customer loyalty.
Assistant Manager
City Electrical Factors
01.2020 - 01.2023
- Assisting branch manager in all aspects of the business
- Solely responsible for all aspects of stock control
- Supplier negotiations
- Staff motivation and in house competitions
- Building & maintaining customer relationships
- Ensuring branch targets are achieved and exceeded
- Site visits and lighting schemes
- Staff Training
- Health & Safety Management
- Tendering
Assistant Manager
Edmundson Electrical
Reading
04.2018 - 02.2020
- Assisting Branch Manager in all aspects of the business
- Inventory Control
- Customer terms maintenance
- Staff training & wellbeing
- Site visits & meetings
- Customer entertainment
- Supplier negotiation & stock cleansing
- Business development
- Assisting in recruitment
Branch Manager
TLC Electrical Distributors
Reading
09.2014 - 04.2018
- Ensuring all financial targets are met or exceeded
- Building the new branch up from scratch including recruitment, stocking and building customer profile
- Ensuring all staff are working to their full potential and are kept motivated
- Debt Collection
- Purchasing
- Developing new business
Assistant Branch Manager
TLC Electrical Distributors
Slough
06.2008 - 09.2014
- Assisting branch manager in all aspects of the daily running of the branch
- Managing incoming phone calls and mail
- Purchasing
- Ensuring all staff were working efficiently and safely
- Also assumed the role of fire/health and safety officer for the entire branch
Trade Counter/Warehouse Person
TLC Electrical Distributors
Slough
03.2003 - 06.2008
- Presenting a professional and friendly first impression of the firm to all existing and potential customers
- Managing incoming phone calls
- Ensuring the warehouse is a presentable and safe place to work
- Maintaining customer relations
- Dealing with the online side of ordering
Education
City & Guilds level 4 - Vehicle Service & Maintenance
East Berkshire College
Windsor 09.2000 - 02.2003
10 GCSEs - grade A-C, including Maths and English
ST Joseph’s Catholic High School
09.1995 - 06.2000
Skills
- Problem solving skills
- Excellent communication skills
- Branch management experience
- Strong customer service skills
- Ability to work well under pressure
- Good organisation with attention to detail
- Key account handling
- Account budget management
- Technical product understanding
- Customer Service
Personal Information
Hobbies: I am a keen Rugby fan and dedicated supporter of London Irish Rugby Club., Other interests include classic vehicle restoration with particular focus on classic Fords.
References
References are available upon request.
Timeline
Account manager
CEF
09.2025 - Current
Branch Manager
City Electrical Factors
09.2023 - 09.2025
Assistant Manager
City Electrical Factors
01.2020 - 01.2023
Assistant Manager
Edmundson Electrical
04.2018 - 02.2020
Branch Manager
TLC Electrical Distributors
09.2014 - 04.2018
Assistant Branch Manager
TLC Electrical Distributors
06.2008 - 09.2014
Trade Counter/Warehouse Person
TLC Electrical Distributors
03.2003 - 06.2008
City & Guilds level 4 - Vehicle Service & Maintenance
East Berkshire College
09.2000 - 02.2003
10 GCSEs - grade A-C, including Maths and English
ST Joseph’s Catholic High School
09.1995 - 06.2000