Charlene May
Shirley,United Kingdom
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Experienced sales professional with hardworking mentality and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practised multitasker with excellent problem-solving and relationship-building abilities.
Overview
26
26
years of professional experience
58
58
years of post-secondary education
Work history
Account Manager
Parfum Christian Dior
Birmingham, West Midlands
2014.10 - Current
- Assisted in training sessions aimed at enhancing skills of junior team members.
- Built strong relationships with clients through consistent communication.
- Tracked competitor activities to maintain market position.
- Collaborated with finance department for efficient management of account finances.
- Achieved client satisfaction by managing key accounts effectively.
- Led team meetings for efficient communication and project updates.
- Managed business relationships to ensure loyalty and long-term commitment.
- Prepared detailed reports to provide insight into account performance.
- Assured timely delivery of products and services to meet customer expectations.
- Collaborated with sales team for achieving shared objectives.
- Resolved client issues promptly, ensuring high levels of satisfaction.
- Developed new strategies with a focus on customer retention.
- Analysed sales data for identifying opportunities for growth.
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Oversaw account portfolio to deliver top-quality account services.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Analysed client feedback to highlight areas in need of improvement.
- Resolved escalated issues and liaised with clients to restore satisfaction and promote retention.
- Trained and mentored new account representatives to deliver outstanding service.
- Addressed account inquiries and provided updated data from CRM software.
- Met and exceeded established quotas for client satisfaction and account growth.
- Represented company at industry events, networking to increase client engagement and identify new opportunities.
- Documented account activity and worked within data security guidelines to safeguard confidentiality.
- Employed an empowering leadership style and leveraged emotional intelligence to maintain strong rapport across all enterprise levels.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Delivered high sales performance within budget to strict deadlines and targets.
- Produced sales and performance reports and delivered to senior management teams.
- Demonstrated product features and functions to engage potential customers.
- Maintained quality assurance standards for all products and services.
Business Manager N07
Boots UK
Liverpool, United Kingdom
2012.08 - 2014.09
- Streamlined business operations to improve efficiency.
- Ensured compliance with regulations by conducting routine audits on operations procedures and processes.
- Facilitated team building workshops, boosting overall morale.
- Introduced innovative technologies into everyday practices, improving overall productivity and efficiency levels within the firm.
- Coordinated cross-departmental communication for seamless execution of projects.
- Brought about improved employee engagement through regular feedback sessions and reward schemes.
- Conducted performance reviews to identify areas of improvement.
- Managed budget forecasts to ensure financial stability.
- Analysed market trends for informed decision making.
- Led project teams, resulting in timely completion of tasks.
- Fostered partnerships with industry leaders, strengthening network ties.
- Implemented risk management strategies to minimise losses.
- Optimised resource allocation, maintaining a balanced operational cost structure.
- Devised sales targets, driving the team's motivation and focus towards achieving them.
- Resolved conflicts amongst staff, promoting a harmonious work environment.
- Identified growth opportunities to expand company reach.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Represented organisations at seminars, conferences and business events.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Department Manager
Boots UK
Liverpool, United Kingdom
2000.09 - 2012.08
- Improved staff morale by implementing regular feedback sessions.
- Boosted overall performance with regular training workshops.
- Media outlets liaised with to promote brand awareness.
- Revitalised sales strategy with innovative marketing tactics.
- Organised department tasks for increased productivity.
- Handled customer complaints for improved satisfaction rates.
- Developed department goals aligned with company vision.
- Fostered positive work environment, enhancing team cohesion.
- Reduced operational delays with proactive scheduling.
- Coordinated inter-departmental collaborations, resulting in cohesive projects.
- Implemented quality control measures, maintaining high standards of service.
- Trained new recruits for seamless integration into the team.
- Delegated assignments to maximise individual strengths.
- Streamlined administrative processes, reducing paperwork backlog.
- Established key performance indicators to monitor progress.
- Conducted team meetings to improve internal communication.
- Troubleshooting procedures carried out, eliminating frequent technical issues.
- Allocated resources, optimising department efficiency.
- Managed inventory levels to prevent stock shortages.
- Set daily priorities and communicated targets, motivating teams to achieve them.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Rotated merchandise and displays to feature new products and promotions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Recruited and trained department staff to boost employees productivity.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Evaluated sales trends and identified growth areas to increase profits.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Devised staff succession plans to enable professional development.
- Developed empowering employee culture focused on equipping staff to independently meet customer needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Delivered high visual standards of garment presentation and stock levels for appealing customer displays.
- Led by example delivering first-class customer care during till, fitting room and sales floor service.
- Implemented actions from staff and customer feedback to improve service.
- Coached sales associates in product specifications, sales incentives and selling techniques.
- Anticipated future sales trends to maximise revenue opportunities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Championed adherence to operational best practices and company policies.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Streamlined processes to improve and optimise office operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Organised financial and operational data to help with yearly budgeting and planning.
- Represented organisations at seminars, conferences and business events.
Education
A-Levels - Art and Design
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1999.09 - 2001.06
A-Levels - English Literature
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1999.09 - 2001.06
GCSEs - Mathematics
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - English
Calderstones Comprehensive Sceince School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Chemistry
Calderstones Comprehensive Sceince School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Biology
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Physics
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - French Language
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Business Studies
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Geography
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Design Technology
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
GCSEs - Psychology Studies
Calderstones Comprehensive Science School
Liverpool, United Kingdom 1994.09 - 1999.07
Certificate of Higher Education - Morse Code and Electronics
City and Guilds
Liverpool, United Kingdom 1993.10 - 1994.09
NVQ Level 2 - Pharmacy Technitian
NHS
Liverpool, United Kingdom 2005.01 - 2010.04
Skills
- Customer database administration
- Sales cycle understanding
- Target setting and tracking
- Knowledge of billing processes
- Microsoft office suite proficiency
- Account budget management
- Trained in gdpr compliance
- Technical product understanding
- Customer satisfaction assessments
- Conflict resolution aptitude
- Brand awareness development
- Partnership development experience
- Multitasking efficiency
- Influential communication
- Performance metrics analysis
- Direct mail campaigns execution
- Experience with google analytics
- Budgeting proficiency
- Advanced data analysis
- Key account handling
- Product knowledgeability
- Competitor intelligence gathering
- Product lifecycle understanding
- Meeting sales targets
- Customer Service
- Team Leadership
- Business development
- Sales expertise
- Account management
- Employee management
- Issue resolution
- Public Relations
- Process Improvement
- Engaging leadership style
- Database management
- Compliance requirements
- Business development and planning
- Highly competitive
- Event planning
- Supplier auditing
- Strong lead development skills
- Revenue retention
- Product training
- Team training
- CRM technologies
- Business continuity planning
- Client meetings
- Trade requirements
- Relationship-building
- Strategies and goals
- Talent Management
- Account oversight
- Brand management
- Mentoring and coaching
- Interpersonal skills
Affiliations
- Frequency Healing and Meditation
- Reading
- Keeping fit at the gym
- Cooking/Baking
- Live Music/bands
- Health and Beauty
- Interior Design
Accomplishments
I received Manager of the Year Award with Boots UK for my exemplary leadership within six months of being in my role of Business Manager N07, taking the business from -13% deficit to +5% vs business target.
This then gave me a huge platform to showcase my skills and delivering training packages and delivering presentations to the Head Office team.
Timeline
Account Manager
Parfum Christian Dior
2014.10 - Current
Business Manager N07
Boots UK
2012.08 - 2014.09
NVQ Level 2 - Pharmacy Technitian
NHS
2005.01 - 2010.04
Department Manager
Boots UK
2000.09 - 2012.08
A-Levels - Art and Design
Calderstones Comprehensive Science School
1999.09 - 2001.06
A-Levels - English Literature
Calderstones Comprehensive Science School
1999.09 - 2001.06
GCSEs - Mathematics
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - English
Calderstones Comprehensive Sceince School
1994.09 - 1999.07
GCSEs - Chemistry
Calderstones Comprehensive Sceince School
1994.09 - 1999.07
GCSEs - Biology
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - Physics
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - French Language
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - Business Studies
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - Geography
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - Design Technology
Calderstones Comprehensive Science School
1994.09 - 1999.07
GCSEs - Psychology Studies
Calderstones Comprehensive Science School
1994.09 - 1999.07
Certificate of Higher Education - Morse Code and Electronics
City and Guilds
1993.10 - 1994.09