Gillian Rayson
St Ives,Cambridgeshire
Summary
Reliable and hardworking professional with over 9 years of experience in delivery and customer-facing roles. Proven ability to work efficiently under time pressure, manage workloads independently, and provide excellent customer service. Seeking a role where strong work ethic, attention to detail, and reliability can contribute to team success. Committed to providing exceptional service that enhances community satisfaction.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Post person
Royal Mail Group
Huntingdon, Cambridgeshire
2016.08 - Current
- Sorted and delivered parcels and letters to urban and rural locations, ensuring accuracy.
- Operated hand-held scanners efficiently for tracking parcel status.
- Provided excellent customer service.
- Executed responsibilities in accordance with Royal Mail policies upholding standards and protocols.
- Conducted doorstep collections from customers for added convenience.
- Followed prescribed routes daily to ensure reliable service maintaining schedule consistency.
- Maintained professional relationships with customers, fostering positive community interaction.
- Upheld strict confidentiality whilst handling sensitive materials, preserving privacy.
- Navigated through diverse weather conditions to deliver mail on time.
- Collected signatures upon delivery of registered or special delivery mail ensuring safe receipt.
- Exhibited strong physical stamina carrying heavy bags full of mail and packages regularly.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Handled packages with care to maintain product integrity, reporting issues of damage.
- Carried out thorough vehicle checks, highlighting any safety concerns to enable prompt maintenance and repair for minimal service disruption.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Established daily priorities based on varied workload.
Senior Carer
Allied Healthcare
Huntingdon, Cambridgeshire
2011.03 - 2016.08
- Assisted residents with daily activities for maintaining quality of life.
- Provided compassionate care to elderly residents, ensuring comfort and safety.
- Developed personalised care plans by liaising with
- Maintained detailed records of patients' health conditions and treatments.
- Administered medications accurately following doctor's orders.
- Maintained confidentiality and compliance standards for optimised patient care.
Education
GCSEs -
Meopham secondary school
Meopham, Kent 1982.09 - 1987.06
Skills
- Adaptable to new routes
- Patient with difficult customers
- Parcel delivery procedures
- Use of handheld devices
- Deadline adherence
- Health and Safety Compliance
- Customer Service
- Manual handling
- Vehicle maintenance
- Literacy and numeracy
- Navigation
- Customer service-oriented
- Route planning
- Organised
- Safe lifting techniques
- Safe driving practices
- Friendly and approachable
- Data protection compliance
- Full UK driving license
Affiliations
- Watercolour painting
- Macrame
- word puzzles
Timeline
Post person
Royal Mail Group
2016.08 - Current
Senior Carer
Allied Healthcare
2011.03 - 2016.08
GCSEs -
Meopham secondary school
1982.09 - 1987.06