Karen Peel
Nuneaton,Warwickshire
Summary
Dedicated professional with expertise in route optimisation and customer service, ensuring efficient parcel delivery procedures. Proficient in health and safety protocols and vehicle maintenance, adept at adapting to new routes and utilising handheld devices. Strong foundation in basic mathematics supports effective decision-making. Committed to enhancing operational efficiency and delivering exceptional service.
Overview
44
44
years of professional experience
5
5
years of post-secondary education
Work history
Post person
Royal Mail Delivery Office
Atherstone, Warwickshire
03.1988 - 07.2025
- Strengthened trust in postal services through punctual deliveries.
- Maintained safe environment with adherence to health and safety regulations.
- Assisted customers with queries, providing solutions promptly.
- Provided excellent customer service to enhance satisfaction levels.
- Managed high volume of mail, maintaining quality of service.
- Sorted mail efficiently to ensure accurate deliveries.
- Ensured timely delivery by sorting and organising mail accurately.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Followed all company policies, promoting a professional image at all times.
- Maintained vehicle in clean condition whilst adhering to company's maintenance schedule.
- Conducted doorstep collections from customers for added convenience.
- Navigated local area expertly, maximising route efficiency.
- Improved community relations by providing friendly, reliable service.
- Adhered to delivery schedules to maintain service standards.
- Delivered parcels and letters for enhanced customer convenience.
- Handled fragile items carefully, ensuring they arrived undamaged.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Secured customer signatures for deliveries using delivery management software.
- Completed sorting and delivery tasks in line with target timeframes.
- Adhered to security policies to maintain service integrity.
- Dispatched mail to businesses and homes within area covered by mail office.
- Received new mail items from customers and issued receipts.
Bakery assistant
Three Cooks
Lamberhurst, Kent
09.1981 - 02.1988
- Handled cash register, facilitated smooth financial transactions within bakery.
- Prepared custom orders, met individual customer requirements effectively.
- Ensured customer satisfaction by promptly serving freshly baked goods.
- Decorated cakes for enhancing visual appeal.
Education
GCSEs -
Maskels Secondary School
Paddock Wood, Kent 09.1976 - 08.1981
Skills
- Route optimisation
- Customer service
- Health and safety
- Vehicle maintenance
- Parcel delivery procedures
- Basic mathematics
- Adaptable to new routes
- Use of handheld devices
Timeline
Post person
Royal Mail Delivery Office
03.1988 - 07.2025
Bakery assistant
Three Cooks
09.1981 - 02.1988
GCSEs -
Maskels Secondary School
09.1976 - 08.1981
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