Jason Leng
Newcastle upon Tyne,Tyne & Wear
Summary
Highly skilled and dependable professional with extensive expertise in delivery driving, customer service, and route optimisation. Demonstrates exceptional proficiency in GPS navigation, vehicle maintenance, and safe driving practices, ensuring timely deliveries and adherence to deadlines. Adept at dispute handling, complaint resolution, and courteous communication, fostering positive public interaction and community engagement. Committed to maintaining high standards of safety through first aid training, safe lifting techniques, and compliance with road traffic laws. Organised and detail-oriented with a strong focus on punctuality assurance and record-keeping. Dedicated to enhancing operational efficiency while prioritising customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work history
Post person
The Royal Mail
Gateshead, Tyne & Wear
2025.10 - 2025.12
- Strengthened trust in postal services through punctual deliveries.
- Delivered parcels and letters for enhanced customer convenience.
- Navigated local area expertly, maximising route efficiency.
- Assisted customers with queries, providing solutions promptly.
- Supported colleagues during busy periods for improved workflow management.
- Maintained vehicle in clean condition whilst adhering to company's maintenance schedule.
- Processed cash on delivery payments, ensuring correct procedure followed every time.
- Followed all company policies, promoting a professional image at all times.
- Maintained safe environment with adherence to health and safety regulations.
- Handled customer complaints courteously and professionally, resolving issues effectively.
- Enhanced efficiency by operating automated sorting equipment correctly.
- Adapted quickly in response to route changes or diversions due to unforeseen circumstances.
- Improved community relations by providing friendly, reliable service.
- Provided excellent customer service to enhance satisfaction levels.
- Adhered to delivery schedules to maintain service standards.
- Ensured timely delivery by sorting and organising mail accurately.
- Handled fragile items carefully, ensuring they arrived undamaged.
- Sorted mail efficiently to ensure accurate deliveries.
- Managed high volume of mail, maintaining quality of service.
- Conducted doorstep collections from customers for added convenience.
- Maintained exceptional service times during peak delivery seasons for consistent levels of customer satisfaction.
- Provided faultless levels of customer service, building trusted relations for optimised brand reputation.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Carried out thorough vehicle checks, aiding preventative maintenance for minimal service disruption.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Used computerised tracking software to monitor delivery progress.
- Developed customer trust by providing traceability of mail through tracking numbers.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Handled packages with care to maintain product integrity, reporting issues of damage through [Task].
- Responded to customer enquiries and escalated complaints to management.
- Submitted reports to supervisors regarding accidents or incidents during time of duty.
- Secured customer signatures for deliveries using delivery management software.
- Organised mail deliveries by priority and nearest location.
- Sorted mail between routes to maximise efficiency.
- Drove [Type] delivery vehicles safely and responsibly, representing [Type] brand with continued professionalism.
- Participated in meetings with supervisors to discuss issues or concerns.
- Distributed flyers and postcards to promote mailing services.
- Collected payments using money order or automated teller machines.
- Walked between mail locations carrying bags or pushing carts of mail.
- Completed sorting and delivery tasks in line with target timeframes.
- Sorted mail items by hand for delivery to local customers or transport to other offices.
- Adhered to security policies to maintain service integrity.
- Established daily priorities based on varied workload.
- Offered flexible hours to provide additional support in busy seasonal periods.
- Executed mail-handling tasks reliably to improve quality of service and achieve high customer satisfaction.
- Sorted and differentiated types of packages.
- Operated vehicle to transport parcels between mail locations.
- Dispatched mail to businesses and homes within area covered by mail office.
- Organised logistics of special deliveries.
- Responded to customer tracking enquiries, using postal system to obtain information on mail status.
- Collected signatures and payments from customers sending and receiving mail.
- Liaised with colleagues and customers using accurate, up-to-date information.
Delivery driver
Katherine's Florist
Newcastle upon Tyne, Tyne & Wear
2024.06 - 2025.10
- Carried out minor vehicle repairs, minimising downtime for maintenance services.
- Provided excellent customer service, enhancing company reputation.
- Improved client satisfaction by delivering packages promptly and accurately.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Reduced fuel costs with efficient route planning.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Maintained vehicle cleanliness for a professional appearance.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Assisted in warehouse organisation to streamline packing process.
- Coordinated delivery schedules for optimum time management.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Ensured safety by regular vehicle inspections and maintenance.
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Handled fragile items carefully, resulting in zero damage complaints.
- Completed emergency deliveries successfully despite challenging conditions.
- Communicated effectively with dispatch team to ensure timely deliveries.
- Navigated various routes efficiently, leading to increased route coverage.
- Completed deliveries with smile and patient, personalised service.
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Safely loaded and unloaded packages with zero material damage.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
- Carried heavy items to customers' desired location using best moving and handling practices.
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Loaded and unloaded merchandise at stores and vendor locations, working safely and efficiently to limit disruption to other road users.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
- Selected efficient routes in compliance with delivery instructions and fuel policies, continually meeting company targets.
- Reported delivery goods and document errors to management, enabling prompt resolution.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
- Verified each delivery against shipping instructions before delivering to customers.
- Applied personal road knowledge and GPS application to set shortest routes.
- Selected most appropriate route, accounting for weather and road closures.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Accepted and organised work requests using company app.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Submitted required documentation upon journey completion.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Carried out complex manoeuvres in busy, high pressure environments.
- Drove van for timely delivery of parcels and mail following government standards.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
- Regularly updated control centre on location and availability .
- Completed required paperwork certifying [Type] deliveries.
- Ran loading and unloading equipment to assist with passenger or cargo at stops.
Ambulance care assistant
NERAMS
Washington, Sunderland
2023.12 - 2024.05
- Demonstrated excellent communication skills whilst updating medical professionals about patient condition.
- Ensured patient comfort by conducting regular checks and providing emotional support.
- Assisted paramedics during emergencies, showing strong teamwork skills.
- Attended mandatory training sessions frequently; stayed updated with latest protocols in emergency health care.
- Helped move patients using appropriate lifting techniques; ensured safety at all times.
- Maintained ambulance cleanliness to provide a safe environment for patients.
- Utilised GPS and local knowledge to navigate towards emergency locations swiftly.
- Adjusted quickly to varying work schedules to meet service requirements.
- Collaborated effectively with paramedics and nurses in high-stress environments, resulting in optimal care provision.
- Monitored vital signs regularly; provided timely updates to doctors.
- Exhibited excellent driving skills under pressure, ensuring safe transportation of patients.
- Accurately recorded patient information for efficient medical record keeping.
- Conducted routine vehicle checks for smooth operations on duty shifts.
- Coordinated with healthcare team members for the benefit of patient health.
- Loaded and unloaded stretchers into ambulances safely without causing distress to patients.
- Displayed sensitivity while dealing with distressed family members; maintained professionalism at all times.
- Handled challenging situations calmly, demonstrating resilience and composure.
- Retrieved and transported patients safely to and from hospital.
- Adhered to health and safety legislation while on duty.
- Protected, promoted and safeguarded welfare for children and vulnerable adults.
- Cleaned vehicle daily to comply with Infection Prevention and Control procedures.
- Identified problems with meeting appointment times and provided alternative plans.
- Performed daily visual inspection of ambulances for defects and damage.
- Attended training to update knowledge in clinical skills and procedures.
- Drove and parked vehicles safely to uphold personal and patient safety.
- Responded to emergency and non-emergency patient transport situations.
- Monitored vehicle supplies for quantities and use by dates and restocked as required.
- Reported vehicle and equipment incidents, accidents and near misses within agreed timescales.
- Collected and delivered service users to correct locations within agreed timetable.
- Followed appropriate training and procedures to handle ancillary equipment,
- Completed and submitted patient, vehicle and equipment documentation within required timeframes.
- Transported patients safely and securely to hospital facilities.
- Transferred patients safely between home, ambulance and clinical settings.
- Drove emergency vehicles professionally for secure patient and equipment transportation.
- Assessed emergency situations and prioritised medical care accordingly.
- Observed patient conditions to adapt care and medication to suit.
- Adhered to clinical and statutory guidelines for full medical compliance.
- Manoeuvred and positioned patients requiring medical intervention.
Complaints investigator
Save-all - Law Bebenture
Sunderland, Tyne & Wear
2023.10 - 2023.12
- Established a positive company image through diligent complaint investigation.
- Improved customer satisfaction by investigating and resolving complaints.
- Fostered a culture of continuous improvement by analysing patterns in complaints data.
- Maintained high standards of service for customers with prompt resolution of issues.
- Created detailed reports on investigations, enhancing transparency within the organisation.
- Demonstrated excellent problem-solving skills whilst dealing with complicated cases which resulted in satisfactory resolutions for both client and company.
- Adhered strictly to guidelines pertaining to personal data protection whilst conducting investigations; upheld highest ethical standards.
- Exercised tactful diplomacy during difficult conversations with distressed patrons, preserving company reputation.
- Engaged in regular training sessions to keep abreast of best practices in conflict resolution and customer service.
- Ensured proper communication with aggrieved customers, leading to improved trust in the brand.
- Conducted thorough investigations into each case, ensuring fair outcomes for all parties involved.
- Investigated complex customer complaints to restore faith in our services.
- Facilitated clear communication across departments to ensure streamlined resolution processes.
- Managed sensitive information confidentially as part of daily duties; maintained integrity at all times.
- Liaised effectively with clients throughout the investigation process, maintaining goodwill and trust.
- Exhibited exceptional attention to detail when documenting findings from investigations; ensured accuracy at all times.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Owned end-to-end complaint handling and resolution in line with established procedures.
- Investigated reported issues, liaising with staff at multiple levels to obtain relevant information.
- Communicated with customers politely, promptly and professionally.
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
- Served as first line of contact for customers filing complaints.
- Adhered strictly to policies and procedures for continued company compliance.
- Clarified complaints to fully understand customer issues.
- Diagnosed and communicated technical problems to customers at appropriate level of understanding.
Dog walker
Self - employed
Gateshead, Tyne & Wear
2022.09 - 2023.09
- Built rapport with clients by meeting their individual pet care needs.
- Followed specific instructions from dog owners, ensuring personalised care.
- Managed emergencies effectively with calm demeanour, reducing potential harm to pets.
- Encouraged good canine behaviour using positive reinforcement techniques, promoting well-behaved pets.
- Enhanced customer loyalty through reliable and professional dog walking services.
- Displayed excellent time management skills to meet all scheduled appointments punctually.
- Established trust with dogs using patient approach, fostering strong relationships with pets under care.
- Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates.
- Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.
- Provided quality dog walking services for client satisfaction.
- Ensured proper hydration of dogs during long walks, improving overall health.
- Respected community rules regarding leash laws and pet waste disposal showing civic responsibility.
- Provided comfort and reassurance to distressed or anxious animals demonstrating empathy.
- Cleaned up after dogs during walks keeping public spaces tidy.
- Delivered timely service to ensure dogs' health and wellbeing.
- Conducted initial meet-and-greet sessions with new clients building a professional relationship based on trust.
- Carried out basic grooming tasks after walks, ensuring clean return of pets to homes.
- Maintained safe environments for pets whilst on walks.
- Provided animals with right amounts of exercise.
- Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
- Ensured safety and security of dogs when transporting them to and from walking areas.
- Treated all dogs with kindness and care, providing regular updates to owners for continued trust.
- Earned dogs' trust by maintaining friendly, approachable demeanour.
- Utilised knowledge of local walking spots to ensure dogs had safe, secure exercise and exploration.
- Completed walks in inclement weather and difficult terrain.
- Stimulated animals with engaging activities and play.
- Handled large dogs with firm approach.
- Maintained safe, welcoming environments to make dogs feel calm and relaxed.
- Supported canine wellness with regular outdoor walks.
- Comforted animals to reduce distress and prevent incidents.
- Liaised with clients to coordinate schedules and collect payment.
- Monitored health of animals, reporting changes or causes for concern.
- Ensured animals had access to water and necessary food supplies, according to exact owner instructions.
- Refreshed water and offered treats to reinforce good behaviour.
- Identified and addressed signs of stress or discomfort, notifying owners immediately.
- Paid consistent attention to resident felines, offering affection to boost wellness.
- Supported fear-free treatment with approved stress-reducing techniques to calm animals.
- Assessed animal behaviours and conditions, tailoring treatments to suit.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Checked animal coats for fleas and ticks, offering treatment advice.
- Advised customers on correct aftercare for optimised animal health.
Police constable
Northumbria Police
Newcastle upon Tyne, Sunderland, Gateshead, Tyne & Wear
1992.09 - 2022.09
- Educated members of the community about personal safety measures – reducing instances of petty crimes.
- Delivered first aid whilst awaiting paramedics at accident scenes, saving lives on multiple occasions.
- Fostered public trust by maintaining high ethical standards and transparency.
- Collaborated with local agencies to enhance crime prevention efforts.
- Achieved resolution of disputes through effective negotiation and mediation techniques.
- Assisted in crime scene investigations, aiding in evidence collection.
- Conducted surveillance operations, ensuring security of high-risk areas.
- Participated in community outreach programmes to foster positive relationships between police and residents.
- Detained suspects following proper protocols – ensuring fair treatment under law.
- Provided testimony in court, contributing to successful prosecutions.
- Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
- Directed traffic during peak hours or emergencies for streamlined vehicular movement.
- Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
- Responded to emergency calls for improved public service.
- Upheld law and order through proactive policing strategies.
- Enhanced community safety by conducting regular patrols.
- Made quick decisions during high-stress situations, minimising danger to the public and fellow officers.
- Completed detailed incident reports, providing comprehensive information for follow-up actions.
- Executed arrest warrants for the apprehension of criminal offenders.
- Carried out thorough investigations into reported incidents, resulting in accurate case files.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
- Protected life and property by enforcing UK laws and regulations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Produced comprehensive crime reports with meticulous attention to detail.
- Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.
- Supported rescue efforts in emergency situations by directing traffic, administering emergency medical aid and removing people from dangerous areas.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Supported large public gatherings by stewarding and patrolling public areas.
- Assessed and verified information given in victim and witness statements to improve investigation workflow.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Attended emergency situations, employing [Number] years of experience to secure optimal resolutions in line with force regulations.
- Coordinated complex investigations with external law enforcement agencies.
- Arrested and transported suspects to police stations or holding cells.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Acquired and served warrants for arrests, searches or other purposes.
- Conducted traffic stops and issued citations to offenders.
- Advised local property, land and homeowners on appropriate crime prevention strategies.
- Conducted [Number] official investigations by interviewing key personnel, gathering evidence and taking official statements.
- Issued parking fines, logging required information accurately and swiftly.
- Maintained optimal street coverage by planning and managing patrolling schedules.
- Attended emergencies quickly, remaining calm and professional under pressure.
- Prepared crime reports and case files, delivering documentation to Public Prosecution Service (PPS).
- Arrested and interviewed suspected criminals, clearly outlining legal rights.
- Offered empathy and support to victims whilst professionally handling suspects in line with Police and Criminal Evidence Act.
- Patrolled residential areas for optimised community safety.
- Wrote and submitted reports concerning police activities and investigations.
- Determined and pursued criminal suspects for warning and arrest.
- Worked crime scenes, preserving and securing forensic evidence to strengthen investigation accuracy and case viability.
- Kept public peace during protests, strike action and high-profile events.
- Enforced laws with authority to maintain good public order.
- Developed community knowledge to identify and address at-risk individuals and locations.
- Directed high-volume traffic safely around accidents and incidents.
- Offered compassionate victim support for minimised distress and upset.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Facilitated neighbourhood watch programmes by working with community groups and volunteers.
- Collaborated with public service groups to expand partnerships and improve policing in [Location].
- Delivered prompt emergency support during natural disasters and community incidents.
- Tracked new advancements in crime detection, crime prevention and community policing and incorporated new techniques.
- Maintained public and property safety through diligent surveillance.
- Advised local leaders and politicians on crime prevention techniques.
Education
GCSEs - English Lang, Lit, Mathematics, Chemistry, Physics, Geography, French, Home Economics
Saint Patrick's Comprehensive
Thornaby, Stockton-on-Tees 09/1981 - 06/1986
A-Levels - Communication Studies, Economics, General Studies
Saint Mary's Sixth Form College
Middlesbrough 09/1986 - 06/1988
First aid In Sport - Medicine - Including Concussion/Head Injury
The Rugby Football Union
London 08/2021 -
Skills
- Punctuality assurance
- Patient with difficult customers
- Weather adaptability
- Courteous communication
- Deadline adherence
- Adaptable to new routes
- Customer Service
- Literacy and numeracy
- GPS Navigation
- Manual handling
- Driving licence
- Navigation
- Vehicle maintenance
- Customer service-oriented
- Professional attitude
- Route planning
- First Aid trained
- Public interaction
- Dispute handling
- Complaint management
- Community engagement
- Complaint resolution
- Safe lifting techniques
- Data protection compliance
- Map reading
- First aid training
- Physically Fit
- Public safety and security
- Organised
- Working outdoors
- Excellent customer service
- Road traffic law knowledge
- Moving and lifting
- Vehicle checks
- GIS mapping
- Route optimisation
- Record-keeping
- Delivery management
- Vehicle maintenance and repairs
- Delivery driving
- Safe driving practices
- Friendly and approachable
- Loading and unloading goods
- Deadline-driven
- Punctuality
- Securing goods
Certification
Holds a full UK driving licence with no penalty points.
Holds DBS since 29 September 2025.
Qualified Level 2 Rugby coach. - Rugby Football Union.
Affiliations
- Football supporter.
- Rugby Supporter.
- Foreign Travel.
- Fishing.
- Socialising with family and Friends.
- Rugby Coach.
Accomplishments
Awarded exemplary service certificate from Chief Constable when retiring from Police Service after 30Years service.
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Post person
The Royal Mail
2025.10 - 2025.12
Delivery driver
Katherine's Florist
2024.06 - 2025.10
Ambulance care assistant
NERAMS
2023.12 - 2024.05
Complaints investigator
Save-all - Law Bebenture
2023.10 - 2023.12
Dog walker
Self - employed
2022.09 - 2023.09
Police constable
Northumbria Police
1992.09 - 2022.09
GCSEs - English Lang, Lit, Mathematics, Chemistry, Physics, Geography, French, Home Economics
Saint Patrick's Comprehensive
09/1981 - 06/1986
A-Levels - Communication Studies, Economics, General Studies
Saint Mary's Sixth Form College
09/1986 - 06/1988
First aid In Sport - Medicine - Including Concussion/Head Injury
The Rugby Football Union
08/2021 -