Gerard Duffield
Cumbernauld,United Kingdom
Summary
Dedicated professional with a strong background in customer service and efficient stock control. Demonstrates reliability and accountability in all tasks, including parts order picking and materials storage procedures. Skilled in the goods in/goods out process, with a proven ability to take initiative and ensure smooth operations. Committed to maintaining high standards of accuracy and efficiency, aiming to contribute effectively to organisational success.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
Coach driver
Stagecoach
Cumbernauld, North Lanarkshire
2022.10 - Current
- Enhanced customer satisfaction through professional interactions and assistance.
- Provided information about routes to passengers, improving their travel experience.
- Safeguarded luggage during transit, reducing incidents of lost items.
- Followed pre-defined routes strictly; ensured timely arrival at each stop.
- Streamlined boarding and deboarding processes, improving passenger flow.
- Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
- Conducted daily vehicle inspections; maintained high standards of safety and reliability.
- Resolved unruly behaviour among passengers, maintaining a peaceful atmosphere in the coach.
- Adhered to company policies regarding operations, enhancing overall service quality.
Parts Warehouse Controller
Arnold Clark
Glasgow, Glasgow City
2017.05 - 2022.10
- Responsible for over £750k worth of Stock
- Managed stock orders across several branches to ensure adequate supply
- Responsible for regular audits from both Volkswagen and Arnold Clark as well as stock checks to improve parts inventory accuracy.
- Verified incoming parts against delivery notes to minimise stock discrepancies.
- Processed returns for PDR team at VAG to ensure proper handling of inventory.
- Conducted regular deliveries of parts to trade customers to ensure prompt fulfilment of orders
- Supported service operations at both back and front counters to enhance customer satisfaction
- Have Knowledge of using Etka and Kerridge
- Have Knowledge of using Etka and Kerridge
Postman
Royal Mail Group
Cumbernauld, North Lanarkshire
2005.06 - 2017.05
- Sorted mail for efficient delivery, improving office organisation.
- Delivered parcels and letters to urban and rural locations, ensuring accuracy.
- Followed prescribed routes daily to ensure reliable service maintaining schedule consistency.
- Executed responsibilities in accordance with Royal Mail policies upholding standards and protocols.
- Operated hand-held scanners efficiently for tracking parcel status resulting in updated records.
- Collected signatures upon delivery of registered or special delivery mail ensuring safe receipt.
- Maintained professional relationships with customers, fostering positive community interaction.
Education
SVQ Level 3 - Painting And Decorating
Inverness College
Inverness, Highland 1997.04 - 2000.06
A-Levels - School
Kinlochleven Secondary School
Kinlochleven, Highland 1990.05 - 1996.08
Skills
- Reliability and accountability
- Customer Service
- Efficient stock control
- Parts order picking
- Initiative taking
- Materials storage procedures
- Goods in/ goods out process
Timeline
Coach driver
Stagecoach
2022.10 - Current
Parts Warehouse Controller
Arnold Clark
2017.05 - 2022.10
Postman
Royal Mail Group
2005.06 - 2017.05
SVQ Level 3 - Painting And Decorating
Inverness College
1997.04 - 2000.06
A-Levels - School
Kinlochleven Secondary School
1990.05 - 1996.08