Matthew Robinson
Reigate ,Surrey
Summary
Experienced and reliable commercial driver with a comprehensive understanding of traffic laws and advanced route navigation skills. Proficient in GPS systems, map reading, and journey planning, ensuring efficient time management and punctuality. Holds a clean driving record and a commercial driving licence, with expertise in tour bus operations, school runs, and airport shuttles. Demonstrates excellent customer service and passenger assistance, maintaining safety compliance and handling emergency situations calmly. Committed to enhancing passenger comfort while adapting to flexible working hours and challenging terrains.
Dedicated and reliable professional with proven track record in customer service and safe driving. Possesses strong communication and problem-solving skills, ensuring smooth and pleasant journeys. Focused on delivering exceptional passenger experiences and operational excellence in [Desired Position] role.
Experienced Coach Driver with friendly approach, ensuring passenger safety and comfort. Known for delivering timely routes and maintaining vehicle cleanliness. Adept at handling challenging driving conditions and providing excellent customer service.
Overview
22
22
years of professional experience
Work history
Coach driver
Hardings coaches
Betchworth, Surrey
2017.03 - Current
- Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
- Facilitated smooth boarding and deboarding processes; improved passenger flow efficiency.
- Handled cash transactions for ticket fares efficiently, avoiding discrepancies in financial records.
- Improved customer satisfaction with professional interaction and assistance.
- Maintained vehicle cleanliness for enhanced passenger experience.
- Enhanced passenger safety by adhering to traffic rules and regulations.
- Checked vehicle conditions regularly to prevent breakdowns on the road.
- Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
- Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
- Conducted daily vehicle inspections; maintained high standards of safety and reliability.
- Achieved efficient fuel consumption through careful route planning.
- Adhered to company policies regarding operations, enhancing overall service quality.
- Delivered passengers to their destinations on time by following strict schedules.
- Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
- Kept up-to-date knowledge of road conditions for safer driving practices.
- Safeguarded luggage during transit, reducing incidents of lost items.
- Provided information about routes to passengers, improving their travel experience.
- Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
- Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
- Maintained coach cleanliness throughout journeys through regular [Action] and [Action] to guarantee passenger satisfaction and comfort.
- Advised passengers on local area knowledge, providing further directions and attraction suggestions upon request to promote excellent customer service standards.
- Assisted [Number]+ passengers with loading, unloading and storing luggage to maintain first-class customer service standards.
- Warmly greeted passengers within [Number]-second timeframe, promptly collecting fares and inspecting documentation to minimise delays.
- Performed safety checks before and after shifts, completing daily checklists.
- Collected cash fares and completed daily paperwork accurately.
- Handled customer complaints and kept customers satisfied through professional conduct.
- Reported any malfunctions promptly to keep bus running smoothly.
Coach driver
Banstead coaches
Banstead, Surrey
2004.03 - 2017.03
- Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
- Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
- Improved customer satisfaction with professional interaction and assistance.
- Provided information about routes to passengers, improving their travel experience.
Education
GCSEs - English,maths,art,motor vehicle study,geography,science
South borough boys school
Chessington, Kingston upon Thames 09/1984 - 06/1989
Skills
- Route navigation proficiency
- Skilled navigator
- Knowledge of traffic laws
- Traffic laws knowledge
- Coach maintenance basics
- Disability awareness training
- Passenger comfort care
- Efficient time management
- Advanced spatial awareness
- Proficient in gps systems
- Customer payment handling
- Tourist site familiarity
- Commercial driving licence holder
- Patient attitude
- Reliability and accountability
- Flexible working hours adaptation
- Public interactions
- Hazardous conditions driving
- Digital tachograph card holder
- Basic vehicle maintenance knowledge
- Calm under pressure
- Route planning and time management
- Driver CPC
- Local area knowledge
- Private hire services
- Coach till operation and cash handling
- Tour bus operations
- Articulated bus operation
- COVID-19 face covering compliance
- Luggage assistance
- Basic coach maintenance
- Transit bus operations
- Emergency handling
- Public Service Vehicle (PSV) driving knowledge
- Minibus driving
- Manual handling training
- Multi-stop tours
- Passenger assistance
- Health and safety management
- Incident reporting
- Securing coach cargo/luggage
- CCTV security camera monitoring
- Night shift coverage
- Coach security checks
- Pre and post safety inspections
- Coach touch point cleaning
- Vehicle inspection
- Punctuality
- Excellent customer service
- Highway law knowledge
- Driver hours monitoring
- Map reading
- GPS proficiency
- Vehicle and depot maintenance
- Special needs assistance
- Clean driving record
- Sat Nav programming
- Overnight driving
- Transportation scheduling
- Journey planning
- Double-decker bus operation
- School runs
- Route planning
- School bus operations
- Safety compliance
- Customer Service
- Manoeuvring challenging terrain
- Map proficiency
- Airport shuttle
- Traffic law expertise
Affiliations
- Fishing, golf, watching f1 going to theaters
Timeline
Coach driver
Hardings coaches
2017.03 - Current
Coach driver
Banstead coaches
2004.03 - 2017.03
GCSEs - English,maths,art,motor vehicle study,geography,science
South borough boys school
09/1984 - 06/1989