Lukasz Osiak
Basingstoke,Hampshire
Summary
Experienced professional with extensive knowledge of traffic laws and tourist site familiarity, adept at adapting to flexible working hours. Holds a digital tachograph card and Driver CPC, ensuring reliability and accountability in all driving operations. Demonstrates efficient time management and proficiency in route navigation, skilled in using GPS systems for seamless journey planning. Specialises in hazardous conditions driving with disability awareness training, maintaining a patient attitude during public interactions. Committed to excellence in tour bus operations, including overnight driving and luggage assistance. Career goals include enhancing tour bus operations through innovative journey planning and exceptional customer service.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Coach driver
Aldermaston Coach Lines
Newbury, Berkshire
2024.02 - Current
- Followed pre-defined routes strictly; ensured timely arrival at each stop.
- Maintained vehicle cleanliness for enhanced passenger experience.
- Safeguarded luggage during transit, reducing incidents of lost items.
- Facilitated smooth boarding and deboarding processes; improved passenger flow efficiency.
- Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
- Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
- Improved customer satisfaction with professional interaction and assistance.
- Enhanced passenger safety by adhering to traffic rules and regulations.
- Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
- Kept up-to-date knowledge of road conditions for safer driving practices.
- Utilised GPS and apps (google maps,waze etc) effectively to navigate unfamiliar routes and ensure accurate journey times.
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- Advised passengers on local area knowledge, providing further directions and attraction suggestions upon request to promote excellent customer service standards.
- Performed safety checks before and after shifts, completing daily checklists.
- Planned my own routes around the UK and Europe
- Adhered to company policies regarding operations, enhancing overall service quality.
- Adhered to all driving hours and rules for proffesional drivers
Coach driver
Mortons Travel
Little London, Hampshire
2016.05 - 2024.01
- Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
- Conducted daily vehicle inspections; maintained high standards of safety and reliability.
- Administered first aid during emergencies; ensured immediate care before medical aid arrived.
- Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
- Kept up-to-date knowledge of road conditions for safer driving practices.
- Improved customer satisfaction with professional interaction and assistance.
- Safeguarded luggage during transit, reducing incidents of lost items.
- Maintained vehicle cleanliness for enhanced passenger experience.
- Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
Bus driver
Stagecoach South
BASINGSTOKE, Hampshire
2008.03 - 2016.04
- Coordinated with control centres for updated route information, keeping journeys efficient.
- Checked validity of passenger tickets or passes to prevent fraud.
- Operated ticket machines correctly, guaranteeing accurate fare collection.
- Undertook routine vehicle inspections for safe driving conditions.
- Reported any mechanical problems promptly for early resolution.
- Used defensive driving techniques for minimising potential accidents.
- Followed company policies strictly, upholding professional standards at all times.
Education
NVQ Level 2 - Tourism
Zespol Szkol
Walbrzych 2002.09 - 2004.06
Skills
- Traffic laws knowledge
- Tourist site familiarity
- Flexible working hours adaptation
- Digital tachograph card holder
- Reliability and accountability
- Efficient time management
- Hazardous conditions driving
- Disability awareness training
- Patient attitude
- Knowledge of traffic laws
- Route navigation proficiency
- Skilled navigator
- Public interactions
- Proficient in gps systems
- Overnight driving
- Tour bus operations
- Driver CPC
- Journey planning
- Luggage assistance
Affiliations
- Motorsport
Languages
Polish
Fluent
English
Intermediate (B1)
References
References available upon request.
Timeline
Coach driver
Aldermaston Coach Lines
2024.02 - Current
Coach driver
Mortons Travel
2016.05 - 2024.01
Bus driver
Stagecoach South
2008.03 - 2016.04
NVQ Level 2 - Tourism
Zespol Szkol
2002.09 - 2004.06