Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Malcolm Clarke

London,London

Summary

Experienced and reliable commercial driver with a clean driving record and extensive knowledge of traffic laws. Proficient in route planning, GPS systems, and timetable coordination, ensuring efficient time management and punctuality. Skilled in handling hazardous conditions, emergency evacuation procedures, and advanced driving techniques. Adept at providing excellent customer service, passenger comfort care, and special needs assistance. Multilingual communicator with a positive demeanour and strong focus concentration. Committed to safety compliance, vehicle inspection, and operational record management. Career goal: To leverage extensive driving expertise in a challenging role within a reputable transportation company.

Reliable and dedicated, excels in customer service and safety management. Strong background in navigating routes and maintaining schedules while providing friendly and helpful assistance to passengers. Committed to ensuring smooth and enjoyable travel experience for all passengers.

Experienced Coach Driver with friendly approach, ensuring passenger safety and comfort. Known for delivering timely routes and maintaining vehicle cleanliness. Adept at handling challenging driving conditions and providing excellent customer service.

Dedicated and reliable professional with proven track record in customer service and safe driving. Possesses strong communication and problem-solving skills, ensuring smooth and pleasant journeys. Focused on delivering exceptional passenger experiences and operational excellence in Passenger Transport role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

35
35
years of professional experience
17
17
years of post-secondary education

Work history

Coach Driver

Anderson Travel
London, City of London
08.2024 - Current
  • Utilised GPS systems effectively to navigate unfamiliar routes and ensure accurate journey times.
  • Delivered passengers to their destinations on time by following strict schedules.
  • Adhered to company policies regarding operations, enhancing overall service quality.
  • Managed unruly behaviour amongst passengers; upheld a peaceful atmosphere in the coach.
  • Attended periodic training sessions diligently; kept updated with latest industry standards and procedures.
  • Conducted daily vehicle inspections; maintained high standards of safety and reliability.
  • Assisted elderly or disabled passengers, promoting an inclusive environment on board the coach.
  • Followed pre-defined routes strictly; ensured timely arrival at each stop.
  • Improved customer satisfaction with professional interaction and assistance.
  • Achieved efficient fuel consumption through careful route planning.
  • Handled cash transactions for ticket fares efficiently, avoiding discrepancies in financial records.
  • Checked vehicle conditions regularly to prevent breakdowns on the road.
  • Enhanced passenger safety by adhering to traffic rules and regulations.
  • Safeguarded luggage during transit, reducing incidents of lost items.
  • Facilitated smooth boarding and deboarding processes; improved passenger flow efficiency.
  • Administered first aid during emergencies; ensured immediate care before medical aid arrived.
  • Provided information about routes to passengers, improving their travel experience.
  • Ensured punctuality for all routes by maintaining detailed travel logs.
  • Maintained vehicle cleanliness for enhanced passenger experience.
  • Kept up-to-date knowledge of road conditions for safer driving practices.
  • Monitored and maintained appropriate passenger conduct to ensure safety and wellbeing.
  • Performed thorough vehicle safety inspections prior to service to ensure working order and guarantee guest safety.
  • Maintained coach cleanliness throughout journeys through regular Inspections Cleaning guarantee passenger satisfaction and comfort.
  • Advised passengers on local area knowledge, providing further directions and attraction suggestions upon request to promote excellent customer service standards.
  • Assisted passengers with loading, unloading and storing luggage to maintain first-class customer service standards.
  • Created and maintained a comfortable environment for passengers by controlling temperature gauges and entertainment resources.
  • Utilised public address equipment to provide tour commentaries and information regarding timetable updates.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Collected cash fares and completed daily paperwork accurately.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Created enjoyable travel experiences by engaging passengers in lively conversations.
  • Reported delays and accidents to dispatchers at head office.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Advised passengers on most cost-effective fares and services.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Covered weekend shifts to optimise service levels.
  • Announced upcoming stops and potential route delays to passengers.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Developed strong sense of navigation and direction through travel and geographical study.
  • Provided accurate time and cost estimations for journeys.
  • Offered flexible working patterns to meet peak business demands.
  • Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.
  • Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
  • Transported passengers and goods on assigned local routes.
  • Obeyed highway code and road safety rules, providing safe, professional bus services.
  • Monitored traffic closely to avoid accidents and incidents.
  • Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
  • Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
  • Operated vehicles with strict attention to road laws.
  • Drove passenger vehicles of varying sizes safely and responsibly.
  • Anticipated challenges and made proactive decisions to maintain adherence to schedules and routes.
  • Followed maps and GPS software to effectively navigate high-traffic areas and rush hour delays.
  • Managed vehicle heating and air-conditioning for good passenger conditions.
  • Secured doors during transportation to maintain passenger safety.
  • Helped passengers load and unload heavy luggage from overhead compartments.
  • Applied crowd control techniques to keep order among passengers.

Chairman

H.Y.P.E Charity
Newcastle upon Tyne
10.2012 - Current
  • Enhanced company reputation for strong governance through formulating corporate policies.
  • Endorsed ethical business practices resulting in increased trust from stakeholders.
  • Developed successful partnerships with stakeholders, strengthening external relationships.
  • Mitigated risks by implementing robust compliance systems.
  • Influenced positive change within organisation through championing employee development programmes.
  • Provided financial advice and insights, contributing to sound decision making.
  • Set annual budgets to maintain fiscal discipline across departments.
  • Proposed new business opportunities, leading to diversification and growth.
  • Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
  • Provided recommendations on board of directors on group's effectiveness, actions and future plans.

Tour Bus Driver

TOOT BUS
London, City of London
03.2023 - 12.2024
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.

Bus driver

Abelio
City of London, London
02.2015 - 03.2019
  • Ensured passenger safety by adhering to all traffic regulations.
  • Provided excellent customer service to passengers, ensuring a comfortable journey.
  • Kept accurate logs of trips, ensuring compliance with regulations.
  • Followed company policies strictly, upholding professional standards at all times.
  • Maintained cleanliness in the bus through regular checks and cleaning.
  • Maintained punctuality for smooth running of timetable schedules.
  • Reported any mechanical problems promptly for early resolution.
  • Promoted good behaviour amongst passengers with clear communication of rules.
  • Undertook routine vehicle inspections for safe driving conditions.
  • Checked validity of passenger tickets or passes to prevent fraud.
  • Used defensive driving techniques for minimising potential accidents.
  • Navigated different routes efficiently to reach destinations on time.
  • Operated ticket machines correctly, guaranteeing accurate fare collection.
  • Assisted elderly or disabled passengers, promoting inclusivity and respect.
  • Managed difficult situations calmly, creating a peaceful environment onboard.
  • Adjusted travel routes in line with weather forecasts and road conditions.
  • Handled emergencies effectively by applying first-aid training when necessary.
  • Performed minor repairs on the bus, avoiding unnecessary breakdowns.
  • Coordinated with control centres for updated route information, keeping journeys efficient.
  • Conducted pre-trip inspections of the bus to ensure roadworthiness.
  • Reported any malfunctions promptly to keep bus running smoothly.
  • Prioritised passenger safety, constantly adjusting driving and vehicle speed to weather and traffic conditions.
  • Performed safety checks before and after shifts, completing daily checklists.
  • Maintained professional appearance and excellent hygiene levels to uphold company reputation.
  • Assisted passengers with difficulties or disabilities to safely board and disembark buses.
  • Interacted with customers pleasantly and professionally, delivering first-class care and service.
  • Achieved high levels of customer satisfaction, offering special assistance to elderly, infirm and disabled passengers.
  • Covered weekend shifts to optimise service levels.
  • Provided clean and safe environment on bus with routine maintenance and clear aisle.
  • Handled customer complaints and kept customers satisfied through professional conduct.
  • Offered flexible working patterns to meet peak business demands.
  • Reported delays and accidents to dispatchers at head office.
  • Made scheduled stops dictated by assigned route, keeping within five minutes of estimated time of arrival.
  • Developed strong sense of navigation and direction through travel and geographical study.
  • Intervened in passenger incidents and unruly behaviour, maintaining order during trips.
  • Obeyed highway code and road safety rules, providing safe, professional bus services.
  • Operated vehicles with strict attention to road laws.
  • Greeted passengers with warmth and professionalism, upholding positive company reputation.
  • Drove passenger vehicles of varying sizes safely and responsibly.
  • Monitored traffic closely to avoid accidents and incidents.
  • Conducted regular vehicle inspections, promptly reporting mechanical issues to ensure immediate repair.
  • Supported passengers with mobility issues in boarding and alighting safely.
  • Adhered to scheduled routes for timely drop-offs and pick-ups at assigned stops.
  • Kept bus interiors and exteriors immaculately clean to maintain positive, professional brand image.
  • Transported passengers and goods on assigned local routes.
  • Completed light bus maintenance, checking light systems, engine oil levels and water levels to minimise malfunctions.
  • Managed vehicle heating and air-conditioning for good passenger conditions.

MIS Manager

Itron Metering SOlutions UK
Felixstowe, Suffolk
04.2007 - 09.2011
  • Devised strategies to maximise use of existing resources, leading to significant cost savings for the company.
  • Led a team of IT professionals to provide prompt technical support across departments.
  • Coordinated various departmental reports to ensure seamless flow of information.
  • Achieved improved data accuracy with rigorous quality control measures in place.
  • Spearheaded efforts towards digital transformation bringing about a change in working style and efficiency levels at work.
  • Enhanced operational transparency through regular status updates and reports.
  • Improved efficiency of operations, simplified complex processes using IT solutions.
  • Drove initiatives for process improvement resulting in increased efficiency levels within the team.
  • Maintained high service standards; monitored customer satisfaction regularly ensuring that expectations were met or exceeded.
  • Ensured secure data handling, implemented robust security protocols on the MIS system.
  • Managed project timelines effectively, ensured timely completion without compromising quality.
  • Resolved over 90% of user issues within stipulated time frames by adopting proactive approach towards problem-solving.
  • Increased reliability of data with regular maintenance and updates to the MIS system.
  • Facilitated better decision making, conducted data assessments for management.
  • Streamlined internal communication by implementing a more efficient MIS system.
  • Regularly updated software for enhanced system performance.
  • Procured necessary hardware and software to meet department needs.
  • Optimised productivity for the team through detailed systems analysis and troubleshooting.
  • Fostered an environment encouraging continuous learning, provided ongoing training sessions for employees about latest technology trends.
  • Trained staff members on new procedures, resulting in quick adaptation and minimal disruption to workflow.
  • Upgraded hardware and software regularly for optimised systems performance.
  • Installed new technologies without disrupting workflow.
  • Maintained system security through regular testing and servicing.
  • Managed technology resources within department budgets.
  • Analysed system and software requirements to meet operational needs.
  • Recruited, trained and managed IT teams to continually meet service user needs.
  • Assessed system performance to advise on possible updates and improvements.
  • Recommended upgraded technologies to meet evolving business requirements.
  • Advised on Information and communications technology policy and process improvements.
  • Negotiated cost-efficient prices with vendors for new systems and services.
  • Led information and communications strategy development.
  • Controlled department budgets by sourcing cost-effective solutions.
  • Liaised with service users to ascertain necessary system improvements.
  • Liaised with service users and business managers to meet computing requirements
  • Sourced new and emerging technologies to optimise information services.
  • Observed workflow to establish system development priorities.
  • Monitored and updated software certifications for full compliance.
  • Networked at industry seminars to build strategic business relationships.
  • Recruited and trained system analysts, programmers and engineers.

Soldier

US ARMY
Kansas, Kansas
06.1990 - 07.2005
  • Assisted in intelligence gathering for informed decision making.
  • Deescalated conflicts to maintain peace within unit.
  • Tracked enemy movements accurately to predict their next actions.
  • Carried out maintenance tasks, keeping all equipment in optimal condition.
  • Executed strategic planning for effective combat operations.
  • Improved morale with effective team building activities.
  • Managed logistical support, ensuring smooth operation on the field.
  • Adhered strictly to military laws, promoting lawful conduct amongst peers.
  • Performed first aid procedures, saving lives on battlefield.
  • Ensured readiness of troops by conducting regular drills and exercises.
  • Successfully navigated through enemy lines during covert operations.
  • Ensured safety by conducting daily security patrols.
  • Trained new recruits to maintain army discipline and orderliness.
  • Fostered unity among team members by encouraging healthy communication.
  • Achieved high level of fitness with rigorous physical training.
  • Prepared reports on field activities, providing valuable insights for future operations.
  • Conducted risk assessments to prevent potential threats.
  • Led squad through difficult terrains, ensuring safe navigation.
  • Maintained strict discipline, resulting in an organised unit.
  • Maintained 100% accountability of all assigned equipment.
  • Managed security of local areas and performed route clearance for visiting high-ranking officials.
  • Led fire team during infantry dismounted battle drills and situational training exercises, providing maximum safety.
  • Patrolled designated coverage areas and evaluated terrain for defensive use.
  • Responded to emergencies with speed, coherence and knowledgeable assistance.
  • Coached teams on emergency situation preparedness, tactical planning and weapon use, maximising safety.
  • Briefed team on readiness, equipment status and enemy locations for sound decision-making.
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
  • Produced reports on equipment status, incidents and personnel readiness for superiors.
  • Taught personnel to mitigate environmental hazards and properly use personal protective equipment.
  • Directed logistical training procedures in line with military regulations.
  • Documented and processed classified materials for units, maintaining complete confidentiality.
  • Preserved up-to-date mission objectives knowledge by researching intelligence targets for understanding in geopolitical context.
  • Administered first aid and followed basic lifesaving procedures in emergency situations.
  • Operated weaponry and communication systems.
  • Trained in combat and weaponry to meet field demands.
  • Followed instruction to complete exact requests of senior officers.
  • Prepared for military action with short notice.
  • Remained composed and focused in highly stressful situations.
  • Maintained weaponry and equipment to meet combat requirements.
  • Acted quickly and effectively in emergency response situations, providing reliable aid.
  • Completed required administrative practices to set standards.
  • Represented military unit professionally at ceremonial events and occasions.
  • Kept explosives and munitions safe and secure.
  • Delivered field supplies to soldiers and troops during combat.

Education

Microsoft Certified Profestional - Information Technologies

Microsoft
Felixstowe, Suffolk
05.2008 - 08.2008

Certificate of Higher Education - Weapons Operating Systems

US Army
NYC
04.1988 - 09.1998

Certificate of Higher Education - Information Technologies, Business Administration

Sullivan Community Collage
New York State
05.2000 - 06.2002

Higher School Diploma - High School

Rice High School
NYC
06.1984 - 09.1988

Skills

  • Patient attitude
  • Strong focus concentration
  • Knowledge of traffic laws
  • Digital tachograph card holder
  • Hazardous conditions driving
  • Public interactions
  • Positive demeanour
  • Passenger comfort care
  • Disability awareness training
  • Reliability and accountability
  • Basic vehicle maintenance knowledge
  • Multilingual communication
  • Efficient time management
  • Proficient in GPS systems
  • Commercial driving licence holder
  • Flexible working hours adaptation
  • Traffic laws knowledge
  • Route navigation proficiency
  • Skilled navigator
  • Calm under pressure
  • Driver CPC
  • Route planning
  • Sat Nav programming
  • Timetable coordination
  • Emergency evacuation procedures
  • Vehicle inspection
  • Excellent customer service
  • Manual handling training
  • Operational record management
  • Pre and post safety inspections
  • Transit bus operations
  • Safe driving practices
  • Route planning and time management
  • Empathetic listener
  • Advanced driving techniques
  • Overnight driving
  • GPS proficiency
  • National Express routes
  • Private hire services
  • Health and safety management
  • School runs
  • Passenger assistance
  • Articulated bus operation
  • Clean driving record
  • Defensive driving techniques
  • Dangerous situation handling
  • Special needs assistance
  • Disability support
  • Night shift coverage
  • Punctuality
  • Double-decker bus operation
  • Public Service Vehicle (PSV) driving knowledge
  • COVID-19 face covering compliance
  • Securing coach cargo/luggage
  • School bus operations
  • Local attractions commentary
  • Public address equipment usage
  • Driver hours monitoring
  • Tour bus operations
  • Minibus driving
  • Luggage assistance
  • Safety compliance
  • Customer Service
  • Electronic Ticketing Machine (ETM) operation
  • Digital display sign operation
  • First aid and CPR
  • Bus tour operator
  • Disability awareness
  • Commercial driving

Languages

German
Upper intermediate

Timeline

Coach Driver

Anderson Travel
08.2024 - Current

Tour Bus Driver

TOOT BUS
03.2023 - 12.2024

Bus driver

Abelio
02.2015 - 03.2019

Chairman

H.Y.P.E Charity
10.2012 - Current

Microsoft Certified Profestional - Information Technologies

Microsoft
05.2008 - 08.2008

MIS Manager

Itron Metering SOlutions UK
04.2007 - 09.2011

Certificate of Higher Education - Information Technologies, Business Administration

Sullivan Community Collage
05.2000 - 06.2002

Soldier

US ARMY
06.1990 - 07.2005

Certificate of Higher Education - Weapons Operating Systems

US Army
04.1988 - 09.1998

Higher School Diploma - High School

Rice High School
06.1984 - 09.1988

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Malcolm Clarke