Jenna Holt
Manchester ,United Kingdom
Summary
Dedicated professional with expertise in front-of-house operations and cash handling accuracy, demonstrating exceptional multitasking proficiency and resilience. Adept at understanding dietary requirements, showcasing empathy and compassion while maintaining patience under pressure. Committed to delivering outstanding service with a focus on enhancing customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Hospitality team member
Nandos
Manchester
2021.12 - Current
- Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
- Assisted colleagues during peak hours for smooth operations.
- Trained new staff to a high standard
- Served meals professionally, enhancing the overall dining experience.
- Streamlined communication between kitchen and floor staff for efficient service.
- Arranged special requests from customers promptly, creating positive impressions.
- Maintained high levels of customer service by promptly addressing guest queries.
Catering manager
Heywood Sports Village Mini Soccer League
Manchester
2018.09 - 2022.05
- Fostered a collaborative work environment amongst staff members contributing to better productivity.
- Managed all aspects of kitchen operations, ensuring smooth workflow.
- Upheld hygiene and safety regulations through regular checks and audits.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Completed accurate end-of-day financial routines for cash and card transactions.
Bartender
Rochdale Football Club
Manchester
2021.03 - 2022.03
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Checked identification of customers to ensure legal drinking age compliance.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Ensured guests in the boxes had high standard service, being attentive to each bookings needs.
Education
LLB - Law
University of Liverpool
Liverpool 2022.09 - 2025.05
A-Levels - Law, Psychology and Physical Education
Rochdale Sixth Form College
Rochdale 2020.09 - 2022.06
GCSEs -
Oulder Hill Community School
Rochdale 2015.09 - 2020.05
Skills
- Multitasking proficiency
- Understanding dietary requirements
- Resilience and stamina
- Patience under pressure
- Empathy and compassion
- Front-of-house operations
- Cash handling accuracy
Accomplishments
I have represented the University of Liverpool Cheerleading team at 3 national competitions, gaining x2 first place trophies and x1 second place trophy.
In my second year I underwent the role of Social and Welfare secretary for the club organising 3 major events for over 100 people, in which i had to communicate with other businesses to ensure all events ran efficiently.
In my final year i had the privilege of being the clubs president in which I had to oversee every aspect of the club. This ranged from the clubs finances to its sponsorships. I held regular meetings and was in charge of a club with over 120 athletes.
Timeline
LLB - Law
University of Liverpool
2022.09 - 2025.05
Hospitality team member
Nandos
2021.12 - Current
Bartender
Rochdale Football Club
2021.03 - 2022.03
A-Levels - Law, Psychology and Physical Education
Rochdale Sixth Form College
2020.09 - 2022.06
Catering manager
Heywood Sports Village Mini Soccer League
2018.09 - 2022.05
GCSEs -
Oulder Hill Community School
2015.09 - 2020.05