Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Jenna Holt

Manchester ,United Kingdom

Summary

Dedicated professional with expertise in front-of-house operations and cash handling accuracy, demonstrating exceptional multitasking proficiency and resilience. Adept at understanding dietary requirements, showcasing empathy and compassion while maintaining patience under pressure. Committed to delivering outstanding service with a focus on enhancing customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience
9
9
years of post-secondary education

Work history

Hospitality team member

Nandos
Manchester
12.2021 - Current
  • Ensured optimal guest satisfaction through attention to dietary preferences and allergy information.
  • Assisted colleagues during peak hours for smooth operations.
  • Trained new staff to a high standard
  • Served meals professionally, enhancing the overall dining experience.
  • Streamlined communication between kitchen and floor staff for efficient service.
  • Arranged special requests from customers promptly, creating positive impressions.
  • Maintained high levels of customer service by promptly addressing guest queries.

Catering manager

Heywood Sports Village Mini Soccer League
Manchester
09.2018 - 05.2022
  • Fostered a collaborative work environment amongst staff members contributing to better productivity.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Bartender

Rochdale Football Club
Manchester
03.2021 - 03.2022
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Ensured guests in the boxes had high standard service, being attentive to each bookings needs.

Education

LLB - Law

University of Liverpool
Liverpool
09.2022 - 05.2025

A-Levels - Law, Psychology and Physical Education

Rochdale Sixth Form College
Rochdale
09.2020 - 06.2022

GCSEs -

Oulder Hill Community School
Rochdale
09.2015 - 05.2020

Skills

  • Multitasking proficiency
  • Understanding dietary requirements
  • Resilience and stamina
  • Patience under pressure
  • Empathy and compassion
  • Front-of-house operations
  • Cash handling accuracy

Accomplishments

I have represented the University of Liverpool Cheerleading team at 3 national competitions, gaining x2 first place trophies and x1 second place trophy.

In my second year I underwent the role of Social and Welfare secretary for the club organising 3 major events for over 100 people, in which i had to communicate with other businesses to ensure all events ran efficiently.

In my final year i had the privilege of being the clubs president in which I had to oversee every aspect of the club. This ranged from the clubs finances to its sponsorships. I held regular meetings and was in charge of a club with over 120 athletes.

Timeline

LLB - Law

University of Liverpool
09.2022 - 05.2025

Hospitality team member

Nandos
12.2021 - Current

Bartender

Rochdale Football Club
03.2021 - 03.2022

A-Levels - Law, Psychology and Physical Education

Rochdale Sixth Form College
09.2020 - 06.2022

Catering manager

Heywood Sports Village Mini Soccer League
09.2018 - 05.2022

GCSEs -

Oulder Hill Community School
09.2015 - 05.2020
Jenna Holt