GEORGIANA CORBAN
Southport,United Kingdom
Summary
Experienced professional with over 7 years in retail and hospitality, with a strong focus on team leadership and consistently delivering exceptional customer service.
Reliable, organised, and detail-oriented, with a hands-on approach to problem solving and a commitment to high standards. I enjoy working in dynamic environments where teamwork and quality service are key.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Customer and Trading Manager
Sainsbury's Local
01.2025 - Current
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Cultivated a work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Managed day-to-day store operations, including stock levels, customer service standards, and staff training.
- Merchandised displays to showcase new and popular items.
- Implemented theft prevention measures to reduce store losses.
Assistant Store Manager
SPAR Roe Lane Southport
Southport
10.2023 - 01.2025
- Performed key-holding duties by managing cash drawers, site security, and timely opening and closing.
- Empowered a sales team of 28 members to maximise sales revenue and exceed company goals and targets.
- Forecasted sales performance to budget and order stock efficiently.
- Briefed the team on product and promotion changes to support upselling.
- Completed audits and risk assessments to achieve regulatory compliance.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Reorganised the sales floor to improve visual merchandising displays.
- Prepared rotas and administered payroll for a large store.
Assistant Store Manager
Wine Rack Southport
Southport
03.2022 - 10.2023
- Ensure high levels of customer satisfaction through excellent service.
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Effectively delegating and managing the team.
- Put together the rotas and shifts.
- Monitoring retail operating costs, budgets and resources.
- Monitoring inventory levels, ordering new items and conducting regular Audits.
Restaurant Supervisor
Yours is the Earth
Parbold, United Kingdom
06.2021 - 12.2021
- Constantly explored ways to enhance guest experiences.
- Maintained the highest standards of safety and hygiene throughout the restaurant as per city and restaurant regulations.
- Respond efficiently and accurately to customer requests & complaints.
- Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
Restaurant Manager
Cinema Bistro Iasi
Iasi
06.2020 - 05.2021
- Assisted General Manager with the implementation of planned changes to drive customer success.
- Coordinated with kitchen employees and front-of-house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Coordinated promotions of special menu items, motivating the staff to increase sales of new specials and bundles.
Restaurant Manager
The Blonde Hedgehog
St. Anne, Alderney
09.2019 - 04.2020
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
- Assessed restaurant proficiency and made planned changes where necessary.
- Maintained a reputation for order efficiency and accuracy, earning numerous recommendations from satisfied customers.
- Continually adapted and excelled in a fast-paced environment.
Restaurant Supervisor
Cinema Bistro Iasi
Iasi
02.2019 - 08.2019
- Greeted new customers, discussed specials, took drinks and food orders and built immediate positive connections with guests.
- Trained incoming staff on restaurant practices and procedures.
- Constantly tried to promote the restaurant's name and mission in the local community and at related events.
Waitress/ Barmaid
Cinema Bistro Iasi
Iasi
10.2017 - 11.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Greeted new customers, discussed specials and took drink orders.
- Worked well independently and on a team to solve problems.
Receptionist
Vox Maris Grand Resort
Constanta
06.2017 - 09.2017
- Assisted in administrative duties for the office team, including making phone calls, copies and schedules.
- Welcomed all customers with friendly greetings, answered general questions, gathered information about the nature of the visit, and directed them to the specific offices.
- Aimed for the highest level of customer service possible.
Assistant Manager Trainee
La Scaborea
Iasi
01.2017 - 04.2017
- Created informative and entertaining Facebook and Instagram posts.
- Placed orders based on established needs and helped other areas of the restaurant as requested.
- Took reservations by phone, keeping scheduling demands and kitchen output in time to avoid overbooking.
Receptionist Assistant
Vox Maris Grand Resort
Constanta
06.2016 - 09.2016
- Corresponded with clients through email, telephone or postal mail.
- Checked in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Handled any customer problems with grace and compassion.
Education
Level 3 - Emergency First Aid at Work
Sainsbury's Supermarkets LTD
Level 3 - Food Safety
James Hall & CO LTD
04.2001 - /2024
Forecourt - Competent Person
James Hall & CO LTD
Level 3 - Hospitality Supervision and Leadership Principles
Southport College
Level 2 - Award for Personal Licence Holders
BIIAB Qualification Limited
Bachelor of Science - Communication And Public Relations
Alexandru Ioan Cuza
10.2015 - 08.2018
High School Diploma - Philology
Colegiul National Calistrat Hogas
09.2011 - 07.2015
Skills
- Customer Service
- Leadership and Teamwork
- Organisational Skills
- Effective Time Management
- Initiative and Problem-solving Abilities
- Planning and Strategic Thinking
- Decision-making
- Multi-tasking
- Delegating
- Inventory control
- Visual merchandising
Timeline
Customer and Trading Manager
Sainsbury's Local
01.2025 - Current
Assistant Store Manager
SPAR Roe Lane Southport
10.2023 - 01.2025
Assistant Store Manager
Wine Rack Southport
03.2022 - 10.2023
Restaurant Supervisor
Yours is the Earth
06.2021 - 12.2021
Restaurant Manager
Cinema Bistro Iasi
06.2020 - 05.2021
Restaurant Manager
The Blonde Hedgehog
09.2019 - 04.2020
Restaurant Supervisor
Cinema Bistro Iasi
02.2019 - 08.2019
Waitress/ Barmaid
Cinema Bistro Iasi
10.2017 - 11.2018
Receptionist
Vox Maris Grand Resort
06.2017 - 09.2017
Assistant Manager Trainee
La Scaborea
01.2017 - 04.2017
Receptionist Assistant
Vox Maris Grand Resort
06.2016 - 09.2016
Bachelor of Science - Communication And Public Relations
Alexandru Ioan Cuza
10.2015 - 08.2018
High School Diploma - Philology
Colegiul National Calistrat Hogas
09.2011 - 07.2015
Level 3 - Food Safety
James Hall & CO LTD
04.2001 - /2024
Level 3 - Emergency First Aid at Work
Sainsbury's Supermarkets LTD
Forecourt - Competent Person
James Hall & CO LTD
Level 3 - Hospitality Supervision and Leadership Principles
Southport College
Level 2 - Award for Personal Licence Holders
BIIAB Qualification Limited
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