Georgia Stevenson
Towcester,Northamptonshire
Summary
Outgoing and friendly customer relations expert delivering excellent service and administration skills. Excels in calendar management and scheduling, data entry and database administration. Focused and dependable with outstanding client communication. Versatile and hardworking, driven to improve productivity and customer satisfaction with professional demeanour and attention to detail.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Front of House Team Member
Parkwood Leisure
Towcester, Northamptonshire
11.2021 - Current
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated areas.
- Collaborated across team to achieve productivity and efficiency.
- Promoted current offers through creative promotional displays and targeted upselling.
- Managed customer-related issues following company policies and procedures.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
Operations Assistant
BP Retail
Towcester, Northamptonshire
06.2020 - 11.2021
- Served a wide variety of Breakfast food and beverage items to 100+ customers per shift, working quickly while maintaining a clean and safe food prep environment for employees and customers
- Memorised new and ongoing deals available to customers, with an in-depth knowledge of individual items available in said deals to better advise customers on purchases
- Interacted with customers while managing product transactions and taking the steps necessary to ensure all cash handling areas are safe and professional
- Utilised my extensive knowledge of company policies to guarantee all sections of the store were clean and safe for customers and staff
- maintained and enforced strict and up-to-date cleanliness and social distancing policies, in line with both government and company guidelines to ensure employee safety and customer satisfaction
Front of House Worker
Green King
Brackley, Northamptonshire
02.2020 - 06.2020
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty
- Served breakfast, lunch and dinner to up to 100 customers per shift
- Memorised 30+ menu items and rotating specials in order to give customised recommendations to guests
- Remained in constant communication with other staff members to ensure all customers were tended to as needed in all areas of the restaurant
- Maintained a swift and professional manner while processing cash and card payments both at tables and from the bar
- Applied problem solving skills to resolve customer inquiries, ensuring customer satisfaction 100% of the time
- Avoided accidents and falls by promptly clearing and reporting breakages to shift managers.
Education
NVQ Level 2 - Hairdressing
Northampton College of Cosmetics
Northampton 09.2017 - 05.2019
A-Levels - Sociology, IT, Fine Art
Elizabeth Woodville School
09.2016 - 06.2017
GCSEs - English Language & Literature, Mathematics, Additional Science, Geography, History, Fine Art
Elizabeth Woodville School
06.2016 - 07.2016
Skills
- ID verification
- Customer experience
- Forward planning
- Stress management
- Active listening
- Complaint handling
- Telephone customer service
- Product inventory maintenance
- Efficient payment processing
- Effective sales techniques
- Upbeat, outgoing and positive
- Highly responsible and reliable
Timeline
Front of House Team Member
Parkwood Leisure
11.2021 - Current
Operations Assistant
BP Retail
06.2020 - 11.2021
Front of House Worker
Green King
02.2020 - 06.2020
NVQ Level 2 - Hairdressing
Northampton College of Cosmetics
09.2017 - 05.2019
A-Levels - Sociology, IT, Fine Art
Elizabeth Woodville School
09.2016 - 06.2017
GCSEs - English Language & Literature, Mathematics, Additional Science, Geography, History, Fine Art
Elizabeth Woodville School
06.2016 - 07.2016
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