Gayle Ferguson
Falkirk,Stirlingshire
Summary
Decisive Floor Manager equipped to lead high-performing teams in challenging environments. Delegates tasks and coordinates workflows to optimise productivity. Delivers constructive feedback to enhance team performance and achieve targets within the store. Offer strong leadership and communication skills, with keen ability to motivate teams and manage daily operations smoothly. Knowledgeable about customer service, conflict resolution, and staff training.
Overview
2
2
years of professional experience
Work History
Floor Manager
McDonald’s
Camelon, Falkirk
08.2023 - Current
- Achieved smoother workflow with effective staff management.
- Trained new employees, elevating team performance levels.
- Reduced inventory loss with stock management and coaching others on how to reduce waste.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant dining environment for customers.
- Motivated and led team members to consistently exceed order time targets.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Ensured any food we produced in the kitchen was ‘golden standard’ before being served to customers.
Education
Highers and National 5s -
Falkirk High School
Falkirk 08/2021 - 05/2024
Skills
- Multi-Tasking capability
- Time management
- Leadership
- Staff training
- Staff management
- Staff supervision
- Store maintenance
- Store opening and closing management
- Task delegation
- Positive attitude under pressure
- Customer Service
- Team Leadership
- Product knowledge
- Attention to Detail
- Strategic planning
- Effective communication
Affiliations
- Sport and fitness
- Travelling
Accomplishments
Achieved Highest grade in the year for Higher PE exam and practical.
Led my football team to win a cup final
Timeline
Floor Manager
McDonald’s
08.2023 - Current
Highers and National 5s -
Falkirk High School
08/2021 - 05/2024
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