Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Morecroft

Rugeley,Staffordsh

Summary

I possess a strong set of skills that contribute to efficient store management and team success. With expertise in problem-solving, strategic planning, and leadership, I excel in overseeing staff recruitment, onboarding, and training. My ability to build and lead teams is complemented by excellent communication skills and experience in staff supervision and scheduling. I am well-versed in inventory management, stock control, point of sale operation, and sales reporting and analysis. Additionally, I have a keen eye for floor layout design, visual merchandising, and managing in-store campaigns, all while ensuring effective complaint management and maintaining a positive customer experience.

During my tenure as Floor Manager, I successfully led my team to achieve the highest Adiclub sign-ups in Europe, one of our key performance indicators (KPIs), and also spearheaded the district's top performance in MPOS usage.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work History

Floor manager

adidas
Cannock, Staffordshire
09.2022 - Current
  • Handled cash transactions efficiently reducing wait times at checkouts.
  • Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
  • Reduced inventory loss with diligent stock management.
  • Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
  • Managed daily store operations to increase efficiency.
  • Dealt with customer complaints promptly, enhancing brand reputation.
  • Achieved smoother workflow with effective staff management.
  • Trained new employees, elevating team performance levels.
  • Fostered a positive work environment by promoting teamwork and communication among staff members.
  • Oversaw staff performance reviews for improved productivity.
  • Ensured visual merchandising standards were maintained for an appealing shopfront.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Motivated and led team members to consistently exceed store sales targets.
  • Managed team of 45 employees, providing ongoing training and guidance to maximise potential.
  • Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
  • Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
  • Performed various store operations including opening and closing procedures, product display management and budget control.

visual merchandiser

adidas
Cannock, Staffordshire
01.2021 - 09.2022
  • Ensured timely execution of seasonal changes to maintain freshness of displays.
  • Developed innovative window displays to enhance customer engagement.
  • Participated in regular professional development training sessions to stay updated on industry standards and practices.
  • Demonstrated flexibility in schedule, working evenings and weekends as required during peak holiday seasons.
  • Managed visual elements during store promotions for maximum impact.
  • Created visually appealing product arrangements, increasing store desirability.
  • Implemented new display layouts to improve shopping experience.
  • Trained junior staff members in visual merchandising techniques, improving team efficiency.
  • Coordinated with sales team for consistent brand presentation.
  • Conducted regular competitor research to stay ahead in market trends.
  • Adhered to company guidelines whilst executing creative solutions for display challenges.
  • Assisted in inventory management, maintaining adequate stock levels on shop floor.
  • Contributed ideas at team meetings, fostering a collaborative work environment.
  • Maintained clean and organised store environment, ensuring optimal shopping conditions.
  • Coordinate and place orders for the required ISC (In-Store Communications) for each campaign

Team leader

OUTFIT
Stafford, Staffordshire
06.2018 - 10.2020
  • Streamlined workflow for a more efficient process.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Led project coordination, resulting in timely delivery.
  • Encouraged open communication, fostering a positive work culture.
  • Improved customer satisfaction through close collaboration with the team.
  • Developed strategies for improved performance level across the team.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Followed opening, closing and shift changeover procedures for seamless operations.

Supervisor

Peacocks
Rugeley, Staffordshire
06.2015 - 09.2018
  • Facilitated monthly training sessions for enhanced staff performance.
  • Identified potential risks and mitigated them through proactive measures.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Provided constructive feedback to staff for improved performance levels.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Fostered a positive work culture to boost employee morale.

Education

Fashion

South Staffordshire College
Lichfield, Staffordshire
09.2016 - 07.2018

Skills

  • Leadership acumen
  • Floor layout designing
  • Point of sale operation
  • Multi-Tasking capability
  • Complaint management
  • Customer relations
  • Visual merchandising
  • Staff training
  • Sales strategy execution
  • Sales reporting and analysis
  • Staff recruiting and onboarding
  • Store Management
  • Stock control
  • Training and development planning
  • Stock replenishment

References

References available upon request.

Timeline

Floor manager

adidas
09.2022 - Current

visual merchandiser

adidas
01.2021 - 09.2022

Team leader

OUTFIT
06.2018 - 10.2020

Fashion

South Staffordshire College
09.2016 - 07.2018

Supervisor

Peacocks
06.2015 - 09.2018

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Courtney Morecroft