Samantha Cantillon
Wakefield,West Yorkshire
Summary
Experienced professional demonstrating strengths in communication, organisation with attention to detail. Adapts to changing demands through multitasking, clear coordination and excellent customer care. Committed to bringing a dependable, approachable and solution-focused attitude to future roles.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Floor Manager
B&M Retail
Wakefield, West Yorkshire
2023.10 - 2024.07
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Liaised with suppliers to secure timely product deliveries, enhancing stock availability.
- Oversaw staff performance reviews.
- Resolved customer complaints promptly, improving customer satisfaction and loyalty.
- Managed daily store operations to increase efficiency.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Implemented health and safety regulations for a safer workspace.
- Promoted teamwork and communication among staff, creating a positive work environment that improved staff morale.
Optical assistant
Specsavers Opticians
Wakefield, West Yorkshire
2021.08 - 2023.10
- Conducted visual field tests, aiding in early detection of potential vision issues.
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Coordinated appointments to enhance efficiency in the clinic.
- Answered customer queries with excellent product knowledge and professionalism.
- Established strong rapport with customers through attentive listening skills.
- Provided warm, positive customer care from arrival to departure, encouraging return visits.
- Adapting well to high pressure situations during peak times, maintaining quality service standards.
- Collaborated closely with other healthcare professionals, ensuring comprehensive patient care.
- Managed patient records to ensure data accuracy and confidentiality.
- Performed repairs on damaged eyewear.
- Contributed to increased sales with effective merchandising techniques.
Air freight coordinator
UPS
Wakefield, West Yorkshire
2019.05 - 2021.07
- Ensured timely deliveries for customer satisfaction with prioritisation of air freight schedules.
- Increased on-time delivery rates with meticulous shipment tracking.
- Liaised with customs officials for smooth clearance of goods.
- Applied knowledge of export regulations to ensure legal compliance, avoiding unnecessary penalties or delays.
- Coordinated freight movements, resulting in smoother operations.
- Prepared and recorded clear, accurate shipping documentation.
- Collaborated with logistics teams to achieve shipping deadlines.
- Processed inventory transactions to dispatch and receive required goods.
Education
GCSEs -
Rodillian High School
Leeds 1993.09 - 1997.05
Skills
- Customer service software usage
- Customer relations
- Complaint management
- Multi-Tasking capability
- Interpersonal excellence
Affiliations
- Assisting my Sister in her dog grooming and walking business.
- Crocheting and sewing baby blankets and hats for local neonatal units.
Timeline
Floor Manager
B&M Retail
2023.10 - 2024.07
Optical assistant
Specsavers Opticians
2021.08 - 2023.10
Air freight coordinator
UPS
2019.05 - 2021.07
GCSEs -
Rodillian High School
1993.09 - 1997.05