Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Andrea Cain

Bury,Lancashire

Summary

Dedicated professional with extensive experience in person-centred care and mental health support. Demonstrates exceptional team leadership, effective communication, and customer service excellence. Proficient in time management, multi-tasking, and activities planning, ensuring high-quality personal care delivery. Skilled in record keeping, care management, and meal preparation with a clean driving record. Committed to providing empathetic support to clients with special needs while maintaining meticulous attention to detail. Caring and empathetic Support Worker for adults with learning difficulties with 3 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Floor manager

Markerstudy Limited
Arndale House, Manchester
03.2023 - Current
  • Improved customer satisfaction by streamlining floor operations.
  • Achieved smoother workflow with effective staff management.
  • Addressed customer queries, improving overall satisfaction.
  • Reduced inventory loss with diligent stock management.
  • Liaised with suppliers to ensure timely product delivery.
  • Fostered a positive work environment by promoting teamwork and communication among staff members.

Support worker (Older adults in care)

City Care Partnership Limited
Chorlton, Manchester
04.2019 - 08.2022
  • Provided emotional support for elderly individuals, fostering a sense of security and companionship.
  • Assisted older adults with daily care activities to improve their quality of life.
  • Helped residents maintain independence through personalised assistance with personal tasks.
  • Enhanced safety within the facility by promptly addressing potential hazards.
  • Enabled improved mobility for residents through physical support and encouragement.
  • Collaborated closely with healthcare professionals to ensure comprehensive patient care.
  • Administered medication as prescribed, ensuring correct dosage and timing.
  • Ensured cleanliness and hygiene standards met in all residential areas, providing a healthy environment for inhabitants.
  • Facilitated social activities for residents, promoting engagement and mental stimulation.
  • Monitored health status of elderly patients regularly, promptly reporting any issues to medical staff.
  • Assisted in feeding older adults who required help during meal times, maintaining their nutritional intake.
  • Maintained accurate records of individual's conditions and behaviours to provide effective care planning.
  • De-escalated potentially harmful situations calmly and effectively whilst ensuring resident wellbeing.
  • Supported family visits by preparing rooms and facilitating comfortable interactions between parties.
  • Liaised with other members of the support team to ensure consistency in care provision.
  • Actively participated in staff training sessions, keeping up-to-date on best practices in elderly care.
  • Upheld dignity and respect at all times when assisting older adults with personal tasks such as bathing or dressing.
  • Assisted patients with daily personal, hygiene and incontinence care.
  • Adopted person-centred approach in all aspects of care-giving.
  • Cooked healthy meals to uplift clients and meet dietary requirements.
  • Administered oral and topical medication following instructions from medical personnel.
  • Supervised patients during outings and physical activities, promoting dignity and independence.
  • Helped patients to take medication as prescribed by medical professionals.
  • Reported on patients' health and mobility progress, maintaining excellent continuity of care.
  • Transported clients to appointments using hoists and mobility aids.
  • Empowered service users to remain as independent as possible and retain sense of identity.
  • Developed and implemented cohesive care plans for patients according to individual needs.
  • Reported on clients' progress to evaluate service impact.

Cashier ATM department

G4S Security
Pendlebury, Swinton
04.2017 - 10.2018
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Balanced till at end of day, maintaining accurate records.
  • Coordinated with team members for smooth shift transitions.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Completed opening and closing procedures each day.
  • Checked notes carefully to spot counterfeit currency.
  • Handled currency payments, secured funds in register and prepared deposits at end of day.
  • Scanned products at high tempo to quickly process customer transactions.
  • Assessed notes and vouchers to determine validity and decrease fraudulent activities.
  • Weighed products of varying shape and size to calculate correct values.

Customer Service Administrator

Dunelm Mill
Radcliffe, Manchester
10.2015 - 11.2016
  • Improved customer satisfaction by promptly responding to enquiries.
  • Resolved complex issues for enhanced customer experience.
  • Maintained customer database, ensuring accuracy and confidentiality.
  • Established robust relationships with customers to foster loyalty.
  • Handled high-volume calls in a professional manner.
  • Managed challenging situations with tact and diplomacy, maintaining positive relations.
  • Coordinated with other departments for seamless service delivery.
  • Documented all customer interactions for reference and analysis.
  • Liaised effectively with suppliers to ensure timely delivery of products and services.
  • Dealt efficiently with customer complaints, promoting positive brand image.
  • Processed orders accurately whilst adhering to deadlines-enhancing satisfaction rates.
  • Guided customers through available options – resulting in informed decision-making.
  • Balanced multiple tasks simultaneously – ensuring completion within set time frames.
  • Responded to customer requests with friendly, knowledgeable service and support.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Advised customers on availability, pricing and location of products.
  • Recorded information about inquiries and complaints within internal database.
  • Offered current, accurate advice on optional solutions for concerns.

Company Secretary

PAC4Drivers Limited
Radcliffe, Manchester
12.2008 - 04.2013
  • Ensured timely statutory filings, resulting in regulatory compliance.
  • Coordinated internal audits, maintaining high corporate standards.
  • Forged strong relationships with external auditors resulting in improved collaboration and audit results.
  • Maintained company records meticulously, ensuring accessibility and accuracy at all times.
  • Received, sorted and distributed incoming mail.
  • Acted as main contact for staff and clients.
  • Provided printing, photocopying scanning support to colleagues.
  • Ordered stock and supplies from trusted and cost-effective suppliers to meet office needs.
  • Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
  • Managed physical and digital correspondence while keeping information private and secure.
  • Kept and maintained accurate filing system for preservation of office information.
  • Typed and proofread documents with zero errors.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Answered numerous telephone calls per day, compiling detailed notes and promptly forwarding as required.
  • Scanned and uploaded documents into digital filing system.

Education

GCSEs -

Phillips High SchoolO Level
Whitefield
09.1981 - 07.1986

Skills

  • Team leadership
  • Customer service excellence
  • Time management
  • Effective communication
  • Multi-Tasking capability
  • Person-Centred care
  • Mental health support
  • Personal care delivery
  • Empathy for clients
  • Activities planning
  • Special needs experience
  • Record keeping
  • Care management
  • Meal preparation
  • Clean driving record

Affiliations

  • Walking and Reading

Certification

Full UK driving Licence

Languages

English
Beginner

Timeline

Floor manager

Markerstudy Limited
03.2023 - Current

Support worker (Older adults in care)

City Care Partnership Limited
04.2019 - 08.2022

Cashier ATM department

G4S Security
04.2017 - 10.2018

Customer Service Administrator

Dunelm Mill
10.2015 - 11.2016

Company Secretary

PAC4Drivers Limited
12.2008 - 04.2013

GCSEs -

Phillips High SchoolO Level
09.1981 - 07.1986

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Andrea Cain