Fraser Swan
Melrose,Scotland
Summary
Motivated and reliable individual with experience in customer service roles within hospitality and fast paced environments.
Strong communication and teamwork skills, with the ability to remain calm under pressure and deliver excellent service.
looking to develop new skills and contribute positively within a professional and supportive team.
Overview
3
3
years of professional experience
Work history
Front of house team member
Dryburgh Abbey Hotel
Saint Boswells, The Scottish Borders
2024.05 - Current
- Promoted special offers or events to increase awareness among customers.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Facilitated positive dining experiences by providing excellent customer service.
- Balanced the needs of multiple tables whilst maintaining top-quality customer service.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Enhanced guest experience with a friendly and helpful attitude.
- Assisted guests with queries or requests for optimal guest experience.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
McDonald's Crew Member
McDonald's
Galashiels, The Scottish Borders
2023.06 - 2023.10
- Managed inventory levels for efficient operations during peak hours.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Executed daily operation procedures ensuring adherence to company's policies.
- Participated in regular stock takes helping manage supplies efficiently.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Operated cash registers accurately, ensuring proper handling of transactions.
Education
Scottish Qualifications Certificate - English
Earlston High School
The Scottish BordersScottish Qualifications Certificate - Administration and IT
Earlston High School
The Scottish BordersScottish Qualifications Certificate - Physical Education
Earlston High School
The Scottish BordersScottish Qualifications Certificate - Travel and Tourism
Earlston High School
The Scottish BordersScottish Qualifications Certificate - Business Management
Earlston High School
The Scottish BordersScottish Qualifications Certificate - Design and Manufacture
Earlston High School
The Scottish BordersScottish Qualifications Certificate - Personal Finance
Earlston High School
The Scottish BordersSkills
- Knowledge of allergen standards
- Beverage serving expertise
- Tactfulness with difficult customers
- Payments processing accuracy
- Point of sale operation
- Health and Safety Compliance
- Cash handling
- Payment Processing
- Customer experience
- Booking management
- Positive attitude
- Complaint handling
- Stress management
- Flexibility
- Telephone etiquette
- Product knowledge
Affiliations
- Sports and fitness, socialising with friends and family, walking and exploring.
References
References available upon request.
Timeline
Front of house team member
Dryburgh Abbey Hotel
2024.05 - Current
McDonald's Crew Member
McDonald's
2023.06 - 2023.10
Scottish Qualifications Certificate - English
Earlston High School
Scottish Qualifications Certificate - Administration and IT
Earlston High School
Scottish Qualifications Certificate - Physical Education
Earlston High School
Scottish Qualifications Certificate - Travel and Tourism
Earlston High School
Scottish Qualifications Certificate - Business Management
Earlston High School
Scottish Qualifications Certificate - Design and Manufacture
Earlston High School
Scottish Qualifications Certificate - Personal Finance
Earlston High School