Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Florence March

Florence March

Southampton,Hampshire

Summary

As a highly adaptable individual, a role in a dynamic environment where providing outstanding service with a smile excites me. Through experience of working under pressure in a front line role, remaining calm and professional while using resourcefulness to resolve challenging situations comes naturally. Organised and presentable, always keen to learn new skills to ensure work is carried out to the highest standard.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Retail Assistant

Waitrose & Partners
Southampton
02.2024 - Current
  • Interested in customers' needs and concerns to provide thoughtful advice and product recommendations.
  • Trained in multiple shop floor roles so easily adaptable when certain areas require assistance (e.g. checkout trained, reductions, picking for on demand groceries).
  • Time efficient yet accurate picking abilities in a high pressure setting for on demand grocery providers, sometimes in excess of 30 orders per shift.
  • Assist in stock replenishment to maintain store appearance and maximise product availability for customers.
  • Stay updated on current promotions and new products to provide accurate information to customers.
  • Maintain a clean shop floor, promoting a welcoming environment.
  • Engaged customers to enhance in-store experience and provide outstanding customer service.

Cruise check-in Assistant

SMS International Shore Operations
Southampton
05.2022 - 09.2023
  • Sustained high levels of attention to detail and company protocol when handling confidential information, such as passports, up to date Covid vaccinations and valid Covid tests.
  • Provided warm and friendly welcome to customers upon arrival at terminal, prioritising welfare and experience.
  • Being flexible in role, adapting to different jobs at short notice, particularly when short-staffed.
  • Interpersonal skills to confidently and clearly communicate instructions to all passengers.
  • Provided warm and friendly welcome to customers upon arrival at airport.
  • Organised efficient queue management, promoting orderliness at check-in counters.
  • Checked in large parties of up to 10 guests efficiently, keeping children entertained throughout check-in processes.

Education

A-Levels - Geography (B), Environmental Science (C), Criminology (C)

Barton Peveril Sixth Form College
Eastleigh
09.2021 - 06.2023

GCSEs - Geography (8), RE (8), Textiles (8), Science (7-8), PE (7), Eng Lang (7), Eng Lit (6), Math's (5)

St Anne's Catholic School
Southampton
09.2016 - 06.2021

Skills

  • Outstanding customer service
  • Interpersonal communication skills
  • Adaptability to vast range of roles
  • Time management to ensure everything is completed within its deadline
  • Resourcefulness in uncommon situations
  • Calm under pressure
  • Organised and presentable throughout work

Affiliations

  • As a keen skier, I love spending time up in the mountains taking in the scenery while having fun skiing with friends and family.

Timeline

Retail Assistant

Waitrose & Partners
02.2024 - Current

Cruise check-in Assistant

SMS International Shore Operations
05.2022 - 09.2023

A-Levels - Geography (B), Environmental Science (C), Criminology (C)

Barton Peveril Sixth Form College
09.2021 - 06.2023

GCSEs - Geography (8), RE (8), Textiles (8), Science (7-8), PE (7), Eng Lang (7), Eng Lit (6), Math's (5)

St Anne's Catholic School
09.2016 - 06.2021

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Florence March