KHADIJA IRSHAD
LONDIN,GREAT BRITIAN
Summary
Dedicated retail professional with a strong background in customer service and sales reporting. Proficient in anticipating customer needs, managing stock rooms, and maintaining store cleanliness. Skilled in payment processing, floor layout planning, and security tagging. Confident communicator with outstanding customer service abilities and first-aid certification. Committed to enhancing retail operations and delivering exceptional shopping experiences.
Enthusiastic customer services officer with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.
Hard-working as a care worker with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
RETAIL ASSISTANT
PRIMARK
STAINES, GREAT BRITIAN
11.2024 - Current
- Managed customer lines for minimum wait times and high satisfaction.
- Handled transactions, maintaining accurate till records.
- Displayed wares in temporary structures at markets to attract new customers.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
CARE WORKER
BIERLEY COURT CARE HOME
BRADFORD, GRET BRITAIN
05.2023 - 12.2025
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Assisted in meal preparation to ensure proper nutrition.
- Supported, guided and empowered service users to achieve their optimal capabilities.
- Planned, prepared and served meals for clients, strictly following prescribed dietary orders.
- Aided in bathing, dressing and continence support.
- Talked and actively listened to service users to nurture trusted relationships.
- Managed household chores, created a clean environment.
- Updated doctors and family members on client progress.
Customer service officer
SILK BANK LTD
GUJRAT, PAKISTAN
11.2016 - 11.2022
- Explained benefits and advantages of different product and service offerings to customers.
- Met daily targets by efficiently managing workload within set timelines.
- Delivered high-quality service with attention to detail and professionalism.
- Obtained feedback from customers to improve service experience.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Responded to and summarised customer complaints and feedback.
- Utilised strong communication skills for handling customer complaints effectively.
- Handled in-person, email and mailed correspondence.
- Resolved complaints with proactive problem-solving and analysis.
- Applied best practices to comply with customer service procedures.
- Followed company guidelines to ensure consistent quality of service.
Education
Master of Business Administration - BUSINESS
UNIVERSITY OF SARGODHA
GUJRAT PAKISTAN 06.2012 - 06.2014
Bachelor of Business Administration - BUSINESS
UNIVERSITY OF PUNJAB
GUJRAT PAKISTAN 06.2009 - 06.2011
Skills
- Customer needs anticipation
- Retail sales reporting
- Stock room management
- Payment Processing
- Floor layout planning
- Security tagging proficiency
- Confident communicator
- Outstanding customer service
- Store cleanliness maintenance
- Customer Service
- Sales reporting
- First-aid certified
Affiliations
- Badminton, Books reading, cooking,
Certification
Corded Paramedical Emergency first aid at work
Languages
English
Fluent
Urdu
Fluent
Timeline
RETAIL ASSISTANT
PRIMARK
11.2024 - Current
CARE WORKER
BIERLEY COURT CARE HOME
05.2023 - 12.2025
Customer service officer
SILK BANK LTD
11.2016 - 11.2022
Master of Business Administration - BUSINESS
UNIVERSITY OF SARGODHA
06.2012 - 06.2014
Bachelor of Business Administration - BUSINESS
UNIVERSITY OF PUNJAB
06.2009 - 06.2011
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