Amy Ball
Liverpool,Merseyside
Summary
Offering strong interpersonal and communication skills, with knack for customer service. Knowledgeable about teamwork, problem-solving, and maintaining positive store environment. Ready to use and develop organisational, sales, and customer interaction skills in any job role.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
Work history
Retail assistant
Primark
Liverpool, Merseyside
09.2024 - 08.2025
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Boosted sales through suggestive selling techniques.
- Helped in the setup of special events and promotional activities within the store.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Maintained clean shop floor, promoting a welcoming environment.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Supported team members for improved operational efficiency.
- Delivered excellent customer service by answering queries and providing product information.
- Operated cash registers with accuracy and processed cash and card transactions.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Processed returned or exchanged items and provided refunds to customers.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Tagged products quickly and accurately with price tags and stickers.
- Requested and checked customer IDs at checkout for age-restricted products.
- Demonstrated product usage and features to customers.
- Processed transactions swiftly to reduce customer waiting time.
- Increased sales through suggestive selling techniques.
- Arranged displays attractively, driving impulse purchases.
Education
GCSEs - English Language
St John Bosco arts college
Liverpool 09.2017 - 06.2022
GCSEs - English Literature
St john Bosco arts college
Liverpool 09.2017 - 06.2022
Level 2 - Graphic design
The city of Liverpool arts college
Liverpool 09.2023 - 06.2024
Skills
- Handling difficult customers
- Visual display creativity
- Communication excellence
- Money handling
- Returns processing
- Refund processing
- Complaint handling
- Outstanding customer service
- Conflict Resolution
- Refund and exchange processing
- Payment Processing
- Product knowledge
- Customer Service
- Cash handling
- Health and Safety regulations
- Store cleanliness maintenance
- Effective multitasking
- Basic mathematics
- Patience under pressure
- Fashion sense
- Fault finding in products
- Barcode scanning
- Customer query resolution
Timeline
Retail assistant
Primark
09.2024 - 08.2025
Level 2 - Graphic design
The city of Liverpool arts college
09.2023 - 06.2024
GCSEs - English Language
St John Bosco arts college
09.2017 - 06.2022
GCSEs - English Literature
St john Bosco arts college
09.2017 - 06.2022
Similar Profiles
BRIANNA MCLEACHBRIANNA MCLEACH
Sales Associate at PrimarkSales Associate at Primark
Abdala AbdulleAbdala Abdulle
Stockroom Assistant at PrimarkStockroom Assistant at Primark
Hannah JonesHannah Jones
Retail Sales Advisor at PrimarkRetail Sales Advisor at Primark
Shuktiz BhartiShuktiz Bharti
Shift operations manager at PopeyesShift operations manager at Popeyes
Alfie Brogan-LewisAlfie Brogan-Lewis
Safe work Planner at Vital RailSafe work Planner at Vital Rail