Florence Francis
Perth,Western Australia
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Block Property Manager
Gateway Group
Southend, Essex
08.2022 - 11.2025
- Joined as a Customer Service Administrator, delivering first-line telephone support to customers, clients, contractors and other in house departments.
- Assisted with property management administrative tasks and addressed credit control inquiries.
- Promoted to trainee property manager in November 2023, solely managing four properties with 95 units.
- Supported daily management of senior property manager's portfolio of over 800 units.
- Oversaw an additional 19 properties nationwide, managing over 500 units from June 2024.
- Achieved promotion to property manager due to effective oversight of expanding portfolio.
- Promoted to block manager in November 2024, overseeing over 7,000 units, including high-rise buildings.
- Coordinated major works projects and organized resident meetings, documenting minutes and actions.
Deli Supervisor
The Gourmet Deli
Essex, Essex
01.2019 - 01.2022
- Managed daily deli operations, ensuring smooth workflow and optimal staff performance.
- Trained and supervised staff while developing rota's for efficient scheduling.
- Coordinated stock ordering and organization to maintain high standards of cleanliness.
- Prepared food displays while opening and locking up restaurant daily.
- Delivered exceptional service, creating memorable experiences for all customers.
- Cultivated relationships with local regulars to enhance customer loyalty.
- Developed strong leadership, organizational, and customer service skills through practical experience.
Waitress, Barmaid, and Kitchen Assistant
The Mayflower
Leigh-on-Sea, Essex
02.2018 - 10.2019
- Worked as waitress, barmaid, and kitchen assistant, managing rota's, organizing files, and coordinating supplies and decorations.
- Adapted quickly to high-pressure situations in busy environments.
- Developed skills in adaptability and customer service through diverse role experiences.
Shop Floor Assistant
Waitrose
Essex, Essex
10.2017 - 01.2018
- Developed retail expertise by stocking shelves, assisting customers, and managing financial transactions.
- Collaborated with team to resolve customer issues and enhance service delivery.
- Conducted stock-taking to maintain accurate inventory records.
- Cultivated strong attention to detail, supporting efficiency in future business roles.
Education
Some College (No Degree) - UK Residential Property Management
The Property Institute
OnlineOnline
Theatrical Media Make-up and fashion - VTCT Levels 2 and 3
South Essex College
01-2019
5 GCSE's - including English,Mathematics and Textile Work
Belfairs Academy
Leigh-on-Sea, Essex08-2017
WA RSA - Responsible Service of Alcohol
Clear To Work
Online07-2026
Skills
- Qube property management database
- Property maintenance coordination
- Financial reporting
- Expense tracking and budgeting
- Health and safety compliance
- Organizational and time management
- Record-keeping
- Client liaison
- Expectation management
- Conflict resolution
- Team collaboration
- Food safety knowledge
Personal Information
Visa Status: Subclass 417 working holiday visa expires 07/01/27
Additional Information - About Me
Recently arrived in Perth after an 8-month backpacking trip around South East Asia. I am a foodie, enjoy cooking and baking at home, love eating out and trying new restaurants/cafes with close people. A tidy and clean space is very important to me. I am well-traveled, having visited many different countries and their cultures, and made cherished memories. I love film and fashion and watching sunsets.
Languages
English
Native
Native
Certification
- ABBE Level 3 Certificate in Residential Property Management (Leasehold/Estate), The Property Institute, Ofqual Regulated, Issued on 27/11/2025
Timeline
Block Property Manager
Gateway Group
08.2022 - 11.2025
Deli Supervisor
The Gourmet Deli
01.2019 - 01.2022
Waitress, Barmaid, and Kitchen Assistant
The Mayflower
02.2018 - 10.2019
Shop Floor Assistant
Waitrose
10.2017 - 01.2018
Some College (No Degree) - UK Residential Property Management
The Property Institute
Theatrical Media Make-up and fashion - VTCT Levels 2 and 3
South Essex College
5 GCSE's - including English,Mathematics and Textile Work
Belfairs Academy
WA RSA - Responsible Service of Alcohol
Clear To Work