Zoe Patricia Hood
Leighton Buzzard,Bedfordshire
Summary
Property, housing and block manager with a strong background in resident relations, health and safety compliance, and contractor coordination. Handles service charge budgets, repair works, leaseholder communication, and tenancy changes with an organised, steady approach. Brings experience across supported housing, project delivery, and process improvement in demanding environments.
Overview
27
27
years of professional experience
Work History
Property, Lettings & Block Manager
MCR Homes Ltd
London
03.2025 - Current
- Managing residential property portfolios and blocks of flats
- Preparing, monitoring and reconciling service charge budgets
- Coordinated routine, reactive, and major repair works with contractors to ensure timely completion and tenant satisfaction
- Conducting site inspections and ensuring health & safety compliance
- Evaluated rental rates to ensure competitiveness
- Managed changes in tenancies to maintain occupancy rates and minimise disruptions
- Facilitated leaseholder communications and organised annual general meetings to foster community engagement and transparency
- Preparing reports and reviewing statistics
Projects/Contract Manager
KEE Process Ltd
Aston Clinton
04.2022 - 03.2023
- Coordinated high-level client expectations with project deliverables
- Streamlined order processing to ensure timely project completion
- Managed water treatment plant orders from point of sale to delivery
- Organised logistics for product delivery and transportation
- Developed production schedules for manufacturing processes
- Preparing contracts
- Tender Applications
- Checking drawings match environmental needs and location site plans
- Attending progress meetings
Supported Housing Officer
Vale of Aylesbury Housing Trust
Aylesbury
05.2012 - 05.2014
- Managed sheltered housing schemes ensuring resident safety and well-being through the development & implementation of 'support plans'
- Conducted health & safety checks, addressing actions promptly to ensure resident safety
- Managed challenging resident interactions, applying training in anti-social behaviour to facilitate resolution
- Conducted quality audits to assess compliance with standards
- Co-ordinated refurbishment projects ensuring minimum disruption to residents
- Compiled reports for management meetings, contributing insights that supported informed decision-making
- Cultivated strong working relationships with external agencies and internal persons/departments
- Provided KPIs by deadlines
- Marketing various properties
Senior Housing Officer
Defence Estates/ MOD, RAF Benson
High Wycombe & Halton
12.1999 - 03.2012
- Managed housing estates for armed forces personnel, ensuring high-quality living conditions and community support
- Managed major refurbishment projects from planning to execution, meeting timelines and budget requirements while enhancing property standards
- Led training initiative for housing officers, improving service delivery and operational knowledge
- Implemented improved business processes to increase efficiency
- Resident complaint handling with sensitivity and discretion
- Carried out pre-move inspections with follow up paperwork
- Able to remain composure during a crisis or difficult personnel
- Facilitated the relocation of senior officers to head- quarters
- Demonstrated adaptability to continuous organisational changes and absorbed information rapidly
Education
National Diploma - Business & Finance
Aylesbury College
Aylesbury07-1991
GCSE's -
The Grange School
Aylesbury07-1991
Skills
- Excel, Power Point, Property Management, Organisation, Communication, full UK driving licence
- Safety management, Maintenance Management
- Data analytics
- Performance monitoring
- Team leadership
- Client relations
- Conflict resolution
- Organisation
- Strategic planning
- Negotiation
- Exceptional service
- Organisation
- Communication
- Excel
- Power Point
- full UK driving licence
- Data analytics
REFERENCES
Available on request.
Timeline
Property, Lettings & Block Manager
MCR Homes Ltd
03.2025 - Current
Projects/Contract Manager
KEE Process Ltd
04.2022 - 03.2023
Supported Housing Officer
Vale of Aylesbury Housing Trust
05.2012 - 05.2014
Senior Housing Officer
Defence Estates/ MOD, RAF Benson
12.1999 - 03.2012
National Diploma - Business & Finance
Aylesbury College
GCSE's -
The Grange School