Hi, I’m
Natalia Gouveia
Property & Block Manager
London
Summary
Dedicated Property & Block Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord laws. Resourceful problem solver with strong computer skills.
Overview
15
years of professional experience
2
Languages
Work History
Tate Residential LtdLondon
Property & Block Manager
07.2018 - Current
Job overview
- Level 3 ARLA Qualified & Affiliate Level IRPM (currently working towards Associate Level IRPM - exam booked for December 22)
- Monitored timely receipt and reconciliation of rent collections in accordance with the terms of business.
- Manage over 90 properties and 26 blocks.
- Evaluated and negotiated rental increased on tenancy renewals.
- Followed up on tenants who were in breach of lease and coordinated collection procedures.
- Minimised vacancy periods.
- Convert let only properties to managed.
- Coordinated with contractors, landlords and tenants regarding maintenance and upkeep of properties.
- Handled tenant complaints promptly and appropriately, calling in contractors and other support services.
- Organised and monitored progress of repairs, major works and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed check-outs with tenants to identify required repairs.
- Deposit Returns.
- Completed NRL1 forms for overseas landlords.
- Create Tenancy Agreements, Deeds and addendums.
- Read and understand Leases (blocks).
- Prepared specifications, solicited bids and approved subcontracts for major works.
- Organised and participated in AGM's give residents opportunity to ask questions and provide forum for issues to be addressed.
- Preparing budgets and sending out service charges.
- Involved with the employing of new staff.
Property Cleaning UK LtdLondon
Office Manager
06.2014 - 07.2018
Job overview
- Managed Diary for cleaning operatives.
- Liaise with Property Managers and private clients.
- Create invoices.
- Reconcile accounts.
- General Admin Tasks.
- Purchase supplies.
- Maintained computer and physical filing systems.
- Source new business
Tate Residential LtdLondon
Property Manager (Maternity Cover)
06.2012 - 07.2013
Job overview
- Managing over 80 properties .
- Liaising with tenants, landlords and contractors.
- Organising works to properties.
- Chasing rent arrears.
- Paying landlords their rent.
Tate Residential LtdLondon
Office Coordinator
10.2006 - 06.2012
Job overview
- Handled between 30-50 calls per day to vet potential tenants for properties.
- Used Microsoft Word and other software tools to create documents such as tenancy agreements, deal sheets and others.
- Managed lettings department diary.
- Collaborated with team members to achieve target results.
Education
BRIT SchoolCroydon, United Kingdom
Sacred HeartHammersmith, London
Skills
Level 3 ARLA Qualified
Affiliations
MARLA
Affiliate IRPM
Timeline
Property & Block Manager
Tate Residential Ltd
07.2018 - Current
Office Manager
Property Cleaning UK Ltd
06.2014 - 07.2018
Property Manager (Maternity Cover)
Tate Residential Ltd
06.2012 - 07.2013
Office Coordinator
Tate Residential Ltd
10.2006 - 06.2012
BRIT School
Sacred Heart
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