Hi, I’m
Natalia Gouveia
Property & Block Manager
London
Summary
Dedicated Property & Block Manager with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord laws. Resourceful problem solver with strong computer skills.
Overview
15
years of professional experience
2
Languages
Work History
Tate Residential LtdLondon
Property & Block Manager
07.2018 - Current
Job overview
- Level 3 ARLA Qualified & Affiliate Level IRPM (currently working towards Associate Level IRPM - exam booked for December 22)
- Monitored timely receipt and reconciliation of rent collections in accordance with the terms of business.
- Manage over 90 properties and 26 blocks.
- Evaluated and negotiated rental increased on tenancy renewals.
- Followed up on tenants who were in breach of lease and coordinated collection procedures.
- Minimised vacancy periods.
- Convert let only properties to managed.
- Coordinated with contractors, landlords and tenants regarding maintenance and upkeep of properties.
- Handled tenant complaints promptly and appropriately, calling in contractors and other support services.
- Organised and monitored progress of repairs, major works and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Completed check-outs with tenants to identify required repairs.
- Deposit Returns.
- Completed NRL1 forms for overseas landlords.
- Create Tenancy Agreements, Deeds and addendums.
- Read and understand Leases (blocks).
- Prepared specifications, solicited bids and approved subcontracts for major works.
- Organised and participated in AGM's give residents opportunity to ask questions and provide forum for issues to be addressed.
- Preparing budgets and sending out service charges.
- Involved with the employing of new staff.
Property Cleaning UK LtdLondon
Office Manager
06.2014 - 07.2018
Job overview
- Managed Diary for cleaning operatives.
- Liaise with Property Managers and private clients.
- Create invoices.
- Reconcile accounts.
- General Admin Tasks.
- Purchase supplies.
- Maintained computer and physical filing systems.
- Source new business
Tate Residential LtdLondon
Property Manager (Maternity Cover)
06.2012 - 07.2013
Job overview
- Managing over 80 properties .
- Liaising with tenants, landlords and contractors.
- Organising works to properties.
- Chasing rent arrears.
- Paying landlords their rent.
Tate Residential LtdLondon
Office Coordinator
10.2006 - 06.2012
Job overview
- Handled between 30-50 calls per day to vet potential tenants for properties.
- Used Microsoft Word and other software tools to create documents such as tenancy agreements, deal sheets and others.
- Managed lettings department diary.
- Collaborated with team members to achieve target results.
Education
BRIT SchoolCroydon, United Kingdom
Sacred HeartHammersmith, London
Skills
Level 3 ARLA Qualified
Affiliate Level IRPM
Financial budgeting and reporting
Tenant and eviction laws
Maintenance knowledge
Property tours and inspections
Exceptional oral and written communication skills
Understanding Leases
Staff Management
Affiliations
MARLA
Affiliate IRPM
Timeline
Property & Block Manager
Tate Residential Ltd
07.2018 - Current
Office Manager
Property Cleaning UK Ltd
06.2014 - 07.2018
Property Manager (Maternity Cover)
Tate Residential Ltd
06.2012 - 07.2013
Office Coordinator
Tate Residential Ltd
10.2006 - 06.2012