Suraksha Ranj Sunsoa
Rickmansworth
Summary
Results-driven Property Assistant and Property Manager with strong experience in property asset management, service charge budgeting and landlord and tenant relations. Skilled in preparing accurate property correspondence, managing compliance records and monitoring key expiration dates to ensure full regulatory compliance across property portfolios.
Proven ability to support efficient property operations, maintain strong stakeholder communication, and deliver high standards of administrative and operational support within fast-paced property management environments. Offering strong foundation in customer service and organisational skills. Knowledgeable about property management basics and keen to learn more. Known for reliability, communication, and attention to detail. Ready to use and develop problem-solving, negotiation, and multitasking skills.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work history
Property Assistant (Estates)
Simarc Property Management Limited
Borehamwood
2026.03 - 2026.05
- Provide comprehensive administrative and technical assistance to support the estate division.
- Organise and fully maintain records, including maintaining central systems.
- Manage administrative tasks related to estate function including the preparation and distribution of reports, preparation of and oversight of agreed actions and any other relevant document which supports team activity.
- Review, Maintain and Manage the general inbox, ensuring team KPIs are met.
- Assisting with leasehold consents and preparing and supporting the delivery of leasehold certificates.
- To be 1st signatory for Landlord Certificates and approval of 75 Certificates per week.
- Prepare, issue and ensure management agreements are signed and records maintained.
- Supporting in the complaints process by ensuring the process is being followed, investigating and escalating as required.
- Assist in managing debtor queries and escalated debt chasers.
- Ensure all workflows/task trackers are maintained.
- Ensure documentation is accurate, correctly allocated and managed in accordance with agreed processes.
- Engage the managing agents to support in preparing for management/compliance meetings.
- Communicate effectively with various stakeholders to gather and disseminate information, ensuring all parties are informed and aligned.
- Assist in coordinating responses and resolving queries from agents and customers.
- Develop and maintain strong working relationships with external partners.
Junior Block Property Manager
KMP Solutions
London
2025.12 - 2026.01
- Assisting in the day-to-day management of leasehold properties in Prime London.
- Acting as a first point of contact for leaseholders, tenants and contractors.
- Conducting routine inspections of buildings, identifying repairs and instructing contractors.
- Asset Management control, ensuring assets are compliant and current certification is saved.
- Assisting with insurance renewals and handling insurance claims.
- Temporary
Property Manager
Pinnacle Group, Perry Barr
Birmingham
2024.11 - 2025.04
- To provide a comprehensive housing management service across the development.
- Manage the full Lettings process and complete right to rent checks.
- Circulate information to residents, addressing block concerns focusing on Health & safety.
- Liaise with Birmingham Council, reviewing nominations and report on failed applications.
- Assist residents with the affordability assessment by phone and email.
- Create property record on Let Alliance, monitor outcome and share feedback with residents.
- Schedule viewing for all applicants allocating date and time and sending confirmation email.
- Schedule viewings for all applicants allocating date and time and sending confirmation email.
- Agree move in date and time with residents and notify onsite Security team.
- Complete inventory, taking photos of all key areas and submit report on the TouchRight app.
- Boosting engagement by hosting resident events and fostering community involvement.
- Reviewing pet licence requests and issuing a licence to all agreed residents.
- To carry out estate inspections in communal areas and all follow-up actions within 48 hours.
- Log maintenance requests, raise purchase order and close the job down upon completion.
- Temporary
Property/Block Assistant
Principle Estate Management London
Birmingham
2023.04 - 2024.09
- Assist the Property Manager with property related queries for Prime London & Birmingham
- Building a strong rapport with Leaseholders, Onsite staff & Contractors.
- Main point of contact for customers by phone calls, emails, and our online Customer Portal
- To manage high volume of emails via Freshdesk and to send first response within 24 hours.
- Send property correspondence to Lessee, tenants and Committee/Board members.
- Acknowledge all formal complaints from Stage 1, assist Block Manager to write a response.
- Liaise with contractors to oversee planned, reactive, and remedial maintenance services.
- Raise purchase orders via Qube for all maintenance related requests and quotations.
- Liaise with Contractors to determine lead times on repairs and arrange access upon request.
- Update Lessee and tenants on the progress of all outstanding maintenance works.
Property Manager –Prime Client
Savills, Margaret Street
London
2023.01 - 2023.03
- Working from the Clients site in Walworth and managing the site office duties.
- Liaising with tenants on maintenance issues and organising timely repairs via purchase orders.
- Manage and response complaints from Stage 1 to completion accordance to procedure.
- Keeping all Statutory compliance inspections up to date and uploading certificates to APR.
- Review procedures and to recommend improvements, to promote better ways of working.
- Ensuring the timely payment of rents and collection of arrears.
- Upload all property documentation (Certificates, Service reports) to internal systems.
- Periodically serving notices & preparing legal documentation for Russell & Cooke
- Arranging check outs, inventories and managing deposit release requests.
- Providing Client reports and participating in Client meetings.
- Contract
End of Tenancy Deposit Manager
Countrywide Estate Agents (Hamptons)
London
2022.09 - 2023.01
- Liaise with Landlord and tenant during end of tenancy to advise on next steps.
- Cross reference Check In and Check Out report, identify dilapidations.
- Obtain “desktop” quotes from contractors for minor repairs as noted on the checkout report.
- Prepare a Schedule of Damages for the attention of the Landlord.
- Obtain confirmation of agreement to proposed deductions from Landlord.
- Provide advice to Landlords on appropriate deductions and compensatory amounts.
- Provide Landlords with information and guidance on how TDS operate and adjudicate.
- Respond to formal complaints from Stage 1 to completion.
- Keep Tenants regularly updated and negotiate with Tenants on deductions proposed.
- Liaise with Property Managers concerning quotes obtained in order to establish relevant costs.
- Following set procedure to release deposits and checking bank details for accuracy.
- Ensure that TDS deadlines are adhered to and fees are collected for TDS claims raised.
- Provide support to the team.
Property Manager
2021.08 - 2022.08
- To provide full management services to a portfolio of properties within Prime London.
- Creating works orders, instructing contractors and closing work orders upon receipt of invoice.
- Upload all property documentation (Certificates, Service reports) to internal systems.
- Ensure all contractor invoices and utilities are paid promptly.
- Liaise with local branches and coordinate pre-tenancy works as required.
- Review procedures and to recommend improvements, to promote better ways of working.
- Negotiate end of tenancy deposit releases and draft Schedule of damages, where required.
- Liaising with tenants for access requests for planned works and maintenance visits.
- Managing the property’s finances, by paying Client service charge & ground rent bills.
- Managing all tenancy related queries, concerns and complaints and to escalate where necessary.
Housing Officer/Resident Liaison Officer
Notting Hill Genesis
London
2020.04 - 2021.07
- To provide all residents an excellent, empathetic and personal housing management service.
- Manage the allocated Patch, conduct Estate inspections & prepare site visit report.
- Influence others and advocate effectively resolving all tenant queries and concerns.
- Respond to all tenant contact requests within 24 hours and to log all interactions on Workwise.
- Identify any repairs needed in the property and raise these repairs on workwise.
- Build a trustworthy relationship from the very start of the tenancy with all tenants.
- Manage void properties to be ready to let to our “void standard”.
- Follow the lettings procedure ensuring an effective audit trail by logging all Void updates.
- Manage landlord repair requests through Workwise.
- Responsible for authorising work orders to budget and creating purchase orders on Compleat.
- Customer Care & Repairs
Claims Advisor (Customer Service)
ABTA
London
2019.11 - 2020.01
- Review all claim documentation and client notes to establish if a claim is ready for authorisation.
- Answer incoming calls: resolve client queries & provide all clients with relevant updates.
- Support all clients to upload and navigate around the Magenta Insurance portal.
- Contract
Membership Success Manager
Made in Group
Birmingham
2019.08 - 2019.09
- To manage engagement and communication with members in the Midlands and Yorkshire.
- To be fully responsible for managing a portfolio of members and to maintain regular contact.
- Allocate 2 days per week visiting members & upselling other services where possible.
- Contract
Customer Service & Operations Supervisor
British Independent Retailers Association
Birmingham
2016.12 - 2019.06
- Create and edit new member account, profiles and login on CRM Dynamics.
- Monitor and manage the number of online joiners and to complete a welcome call.
- Review inbox queries to ensure all emails have been responded to within 48 hours.
- Participate in Service Partner conference calls & provide regular updates on all complaints.
- Manage all member complaints, evidence gathering & conduct investigative interviews.
- Create, manage & update Escalation Logs for all agreed Service Partners within the shared drive.
- Conducting regular desk reviews with individual team members and providing ongoing support.
- Review membership processes and manuals to ensure accuracy, consistency and user friendly.
- Monitor the work of the Membership teams and identify opportunities for improvement.
- To be fully responsible for managing the relationship with PWC (external auditors).
- Support the Team Leader to deliver a suite of membership reports from CRM Dynamics.
- Produce briefing notes to educate all teams on service partner updates and campaigns.
- Undertaking regular quality checks and implement necessary improvements.
- Customer Service
- Operations
Managed Client Advisor
Zurich
Birmingham
2015.02 - 2016.09
- Managing the relationship with all customers and to be their first point of contact.
- To support Key Clients and improve the client retention rate. (M&S & National Trust)
- Participate on conference calls, attend regular meetings and to prepare presentation materials.
- To process policy renewals and action MTA’s (Mid-term adjustments).
- To record customer or broker complaints in accordance with complaints procedure.
- Process all New Business Policy within 24 hours of receiving request.
- Proactively investigate and resolve customer queries within timely manner.
Business Executive/Account Manager
H&W Chamber of Commerce
Worcester
2012.02 - 2015.02
- To be the first point of contact for all membership enquiries and customers.
- Account management of 800 accounts within Herefordshire & Worcestershire.
- To process no more than 6 resignations each month across both regions.
- To attend 10 customer visits mainly targeting accounts at renewal.
- Attend and host all Maximise Your Membership events with the team.
Customer Service Assistant
L&D Worcestershire County Council
Worcester
2010.05 - 2012.02
- Manage a high volume of sales calls and enquiries via a switch board.
- To support and train new members in their induction period.
- To be the first point of contact for all customers via telephone, e-mail & face to face.
- Contract
Business Support Assistant
DEFRA
Worcester
2009.02 - 2010.05
- Creating purchase orders using Buy4Defra (Oracle database).
- Arranging hotel and car hire services via Expotel Travel.
- General administrative duties i.e. filing, faxing, photocopying, electronic filing.
- Monitoring invoice discrepancies using RAMIS database.
- Contract
Various Temporary Assignments
2007.07 - 2008.10
- Employment Agency –Various Temporary Assignments (customer service, admin, data entry)
- Oct 2008- Oct 2008 Morganite Crucible (admin)
- May 2008 – Aug 2008 Npower – (data entry)
- Jan 2008– Apr 2008 Fairfield Labels (admin and data entry)
- Jul 2007– Nov 2007 Stonham Housing (customer service and admin)
Education
BA 2:1 - Business Management
University of Worcester
Worcester 2006.09 - 2007.09
HND - Business Management
Worcester College of Technology
2003.09 - 2004.07
NVQ3 - Business
Worcester College of Technology
2002.11 - 2003.07
A Level 1 Vocational - Information Technology
City & Guilds
Worcester 2002.07 - 2002.07
High School Diploma - English Literature, English Language, Science (Double), Expressive Arts, Food Technology
Handsworth Wood Girls School
Birmingham 1994.09 - 1999.06
Skills
- Microsoft office applications (Word, Excel, Outlook, PowerPoint)
- Property System: Qube, TouchWrite, Brolly
- Property System: Workwise, Compleat, Northgate (Residential Property), RADAR
- TDS raising dispute claims (Private Sector-Property)
- Zurich Esitrak and Cogen Database
- Commercial Broker & Crimson Reporting
- Oracle system (Buy4Defra, Prism, Oasis, Dynamic, CRM Dynamics
- ACT, SAP, PARS, Label Traxx Database
- Jan 2012 –Sep 11 Learn Direct Ecourse – Getting Started with Project 2007
- Jan 2011 -Setting up resources and establishing costs
- Jan 2012 -Building a Project, Viewing Projects & Resolving scheduling & resource conflicts
Employment References
- HR, HumanResources@pinnaclegroup.co.uk, 020 7017 2000, Pinnacle Group
- Polly, Dyer, Property Director, Pdyer@principleestate.co.uk, Principle Estate Management
- HR, HRSupport@countrywide.co.uk, Hamptons International
- HR, References@nhg.org.uk, 020 3815 0000, Notting Hill Genesis
- Julie, Elcock, Julie.elcock@bira.co.uk, 0121 446 3713, British Independent Retailers Association
Timeline
Property Assistant (Estates)
Simarc Property Management Limited
2026.03 - 2026.05
Junior Block Property Manager
KMP Solutions
2025.12 - 2026.01
Property Manager
Pinnacle Group, Perry Barr
2024.11 - 2025.04
Property/Block Assistant
Principle Estate Management London
2023.04 - 2024.09
Property Manager –Prime Client
Savills, Margaret Street
2023.01 - 2023.03
End of Tenancy Deposit Manager
Countrywide Estate Agents (Hamptons)
2022.09 - 2023.01
Property Manager
2021.08 - 2022.08
Housing Officer/Resident Liaison Officer
Notting Hill Genesis
2020.04 - 2021.07
Claims Advisor (Customer Service)
ABTA
2019.11 - 2020.01
Membership Success Manager
Made in Group
2019.08 - 2019.09
Customer Service & Operations Supervisor
British Independent Retailers Association
2016.12 - 2019.06
Managed Client Advisor
Zurich
2015.02 - 2016.09
Business Executive/Account Manager
H&W Chamber of Commerce
2012.02 - 2015.02
Customer Service Assistant
L&D Worcestershire County Council
2010.05 - 2012.02
Business Support Assistant
DEFRA
2009.02 - 2010.05
Various Temporary Assignments
2007.07 - 2008.10
BA 2:1 - Business Management
University of Worcester
2006.09 - 2007.09
HND - Business Management
Worcester College of Technology
2003.09 - 2004.07
NVQ3 - Business
Worcester College of Technology
2002.11 - 2003.07
A Level 1 Vocational - Information Technology
City & Guilds
2002.07 - 2002.07
High School Diploma - English Literature, English Language, Science (Double), Expressive Arts, Food Technology
Handsworth Wood Girls School
1994.09 - 1999.06