FINLEY CLARK
CHICHESTER,West Sussex
Summary
Detail-oriented professional with proven expertise in multitasking efficiency, customer engagement, and telephone etiquette. Skilled in product knowledge, time management, and maintaining a polite and friendly demeanour to enhance client satisfaction. Demonstrates exceptional data entry proficiency, record-keeping accuracy, and strict adherence to confidentiality standards. Experienced in stock management with a focus on operational precision and organisation.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Customer service assistant
Lok'n Store
Chichester, West Sussex
06.2022 - 06.2024
- Managed time efficiently during peak hours to limit customer waiting periods.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Utilised product knowledge effectively whilst assisting customers with purchases decisions.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Handled in-person, email and mailed correspondence.
Store assistant
Home Bargains
Chichester, West Sussex
11.2021 - 05.2022
- Enhanced customer service by responding promptly to queries.
- Maintained store cleanliness for an appealing shopping environment.
- Guided customers to locate products or alternative items.
- Received deliveries timely, ensuring rapid shelf restocking.
- Supported colleagues during peak hours for efficient checkout process.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
Education
Higher National Diploma - Business
Chichester College
Chichester 09.2019 - 06.2021
GCSEs - Maths, English Language, English Literature, Physics, Chemistry, Biology, History, Business, Drama
The Academy Selsey
Selsey, West Sussex 09.2015 - 06.2019
Skills
- Multitasking efficiency
- Customer engagement
- Telephone etiquette
- Product knowledge
- Time management
- Polite and friendly
- Data entry proficiency
- Record keeping accuracy
- Confidentiality adherence
- Stock management
Affiliations
- Health & Fitness
- Philosophy
- Reading
- Travel
Timeline
Customer service assistant
Lok'n Store
06.2022 - 06.2024
Store assistant
Home Bargains
11.2021 - 05.2022
Higher National Diploma - Business
Chichester College
09.2019 - 06.2021
GCSEs - Maths, English Language, English Literature, Physics, Chemistry, Biology, History, Business, Drama
The Academy Selsey
09.2015 - 06.2019
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