Purv Ambaliya
Edinburgh,united kingdom
Summary
Dedicated professional with expertise in disability awareness and elderly support, offering flexible work hours to accommodate diverse needs. Demonstrates exceptional patience and composure in providing personal care, including dementia care and waking night service. Skilled in family communication and meal preparation, committed to enhancing the quality of life for individuals requiring specialised care.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Customer service assistant
Shell
Edinburgh, united kingdom
01.2024 - Current
- Effectively managed customer complaints, enhancing overall relations with clients.
- Collaborated within teams to cultivate a positive working environment.
- Trained new staff members, ensuring uniformity in service delivery.
- enhanced time management during peak hours to reduce customer waiting times.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
- Offered helpful advice on product selection, leading to increased sales.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
Care Volunteer
Home care agency
london, United kingdom
09.2023 - 02.2024
- Coordinated holiday festivities, fostering inclusive community spirit.
- Facilitated logistics for local charity events to ensure seamless operations.
- Assisted in fundraising initiatives to support charitable causes.
- Enhanced animal wellbeing through dedicated work at animal shelters.
- Facilitated smooth running of local charity events by handling logistics and operations.
- Contributed to local library functions for increased visitor engagement.
- Coordinated holiday festivities for an inclusive community spirit.
Crew member
McDonald's
Edinburgh, United kingdom
01.2023 - 12.2023
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Handled high-pressure situations calmly providing solutions promptly.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Executed daily operation procedures ensuring adherence to company's policies.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
Education
Master of Science - IT
Edinburgh Napier University
Edinburgh 05.2023 - 07.2024
Skills
- Disability awareness
- Elderly support
- Flexible scheduling
- Family communication
- Patience and composure
- Personal care
- Dementia care
- Meal preparation
- Night service assistance
- Goal achievement
- Multitasking efficiency
Timeline
Customer service assistant
Shell
01.2024 - Current
Care Volunteer
Home care agency
09.2023 - 02.2024
Master of Science - IT
Edinburgh Napier University
05.2023 - 07.2024
Crew member
McDonald's
01.2023 - 12.2023