Leah Wong
Bridgwater,Somerset
Summary
A friendly barista with relevant experience in creating quality drinks and preparing food following proper health and safety guidelines whilst also considering allergen information. I am motivated through my dedication to create a warm, welcoming, personalised customer experience for each individual to encourage them to return. I pursue every opportunity to support my team members, ensuring an open working environment where we can all work together harmoniously.
Overview
2
2
years of professional experience
Work History
Customer service assistant
Moto Hospitality
Bridgwater, Somerset
05.2023 - Current
- High level of experience working in the Costa department of the Moto Bridgwater site and being cross-trained in other departments like WHSmiths.
- Provide a welcoming atmosphere to customers, promoting return visits and encouraging high NPS scores.
- Demonstrated proficiency in operating espresso machines with precision and care whilst also maintaining a clean worktop space and keeping the unit well-stocked.
- Assisted in senior tasks like counting stock and filling in important, daily paperwork.
Mobile cleaner
Ecoserv
Bridgwater, Somerset
05.2022 - 11.2022
- Maintained high cleanliness standards through the effective use cleaning equipment and supplies.
- Outstanding satisfaction from customers and businesses with meticulous attention to detail in cleaning tasks.
- Delivered prompt service for client convenience by adhering to strict schedules created within opening hour time frames.
- Efficiently cleaned commercial establishments enhancing the aesthetic appeal, creating a, inviting environment.
- Extensive knowledge of COSHH, including hygiene practices and chemical safety.
Education
A-Levels - Criminology
Bridgwater and Taunton College
Bridgwater, Somerset 09/2022 - 05/2024
A-Levels - Sociology
Bridgwater and Taunton College
Bridgwater, Somerset 09/2022 - 05/2024
A-Levels - Law
Bridgwater and Taunton College
Bridgwater, Somerset 09/2022 - 05/2024
GCSEs - Mathematics
Robert Blake Science College
Bridgwater, Somerset 09/2017 - 06/2022
GCSEs - English Language and Literature
Robert Blake Science College
Bridgwater, Somerset 09/2017 - 06/2022
Skills
- Complaint handling
- Multitasking efficiency
- Customer engagement
- Time management
- Stock replenishment
- Problem Solving
Timeline
Customer service assistant
Moto Hospitality
05.2023 - Current
Mobile cleaner
Ecoserv
05.2022 - 11.2022
A-Levels - Criminology
Bridgwater and Taunton College
09/2022 - 05/2024
A-Levels - Sociology
Bridgwater and Taunton College
09/2022 - 05/2024
A-Levels - Law
Bridgwater and Taunton College
09/2022 - 05/2024
GCSEs - Mathematics
Robert Blake Science College
09/2017 - 06/2022
GCSEs - English Language and Literature
Robert Blake Science College
09/2017 - 06/2022
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