Summary
Overview
Work history
Education
Skills
Certification
Interests
References
Timeline
Generic
Roisin McInerney-Bell

Roisin McInerney-Bell

Summary

A highly motivated professional with extensive experience in customer service within the transport and hospitality sectors. Recognised for my keen attention to detail, dedication, reliability and strong organisational skills. I have successfully worked in multiple Zone 1 (Central London) underground tube stations and at one of the largest hospitality venues in Hertfordshire. My background has equipped me to excel in fast-paced, high-pressure environments, allowing me to adapt to rapidly changing circumstances. I am committed to delivering exceptional customer experiences, collaborating effectively within a team, and demonstrating strong independent problem-solving skills. I have a proven ability to engage with a diverse range of individuals, swiftly identifying their needs to provide effective solutions. I am now eager to further advance my career in a dynamic and challenging environment; by applying the valuable transferable skillset I've acquired to a business development or administration role.

Overview

10
10
years of professional experience
1
1
Certification

Work history

CUSTOMER SERVICE ASSISTANT

TRANSPORT FOR LONDON (LONDON UNDERGROUND)
LONDON
02.2018 - 10.2024
  • Station operations including opening/closing, security checks, evacuations, utilising crowd-control systems whilst following specific company procedures and policies
  • Reset lifts and escalators safely
  • Managed platforms at peak hours through public announcements and provided direct support to train drivers during arrival and departure
  • Oversaw ticket office operations- handled administrative tasks such as refunds, discounts and cash collection and conciliation
  • Serviced machinery in back of house and liaised with contractors to ensure any technical faults were rectified ASAP
  • Conducted concise radio communication and coordinated with emergency services as needed
  • Assisted customers with inquiries, directions and alternative route suggestions based off real-time circumstances and my memorised knowledge of London City as well as National Rail links
  • Supported vulnerable passengers such as the visually and mobility impaired and those with special needs, escorting them to their destination.

CREW MEMBER

PRYZM WATFORD, THE DELTIC GROUP
WATFORD
11.2016 - 03.2018
  • Front-of-house responsibilities involving guest greetings, ticket sales and inquiries
  • Oversaw inventory control and managed stock levels to meet business demand
  • End of shift financial procedures- closing and reconciling tills to ensure accurate account balances
  • Prepared, mixed and served alcoholic and non-alcoholic beverages whilst maintaining cleanliness and engaging with customers to provide a welcoming experience
  • Ensured compliance with local laws regarding alcohol service
  • Developed and utilised promotional materials to attract and engage customers, driving foot traffic and social media users to the nightclub
  • Oversaw the cloakroom operations, ensuring efficient handling of guest belongings and maintaining a secure, organised environment.

MARKET RESEARCHER

PERSPECTIVE RESEARCH SERVICES
ANGEL ISLINGTON
05.2016 - 11.2016
  • Conducted telephone interviews with senior business executives, accurately documenting responses into the CRM
  • Maintained a polite and courteous telephone manner to establish rapport with respondents
  • Utilised persuasive communication skills to achieve survey completion targets.

WAITRESS

THE GATE, MITCHELL & BUTLERS
CHORLEYWOOD
03.2016 - 05.2016
  • Greeted guests upon arrival at the restaurant, escorting them to their tables
  • Offered menu recommendations, took orders, and efficiently served food and beverages while ensuring a high standard of customer service
  • Assisted kitchen staff with the cleaning, sanitising, and organising of dishes and cutlery to ensure efficient kitchen operations
  • Handled payment transactions, ensuring accurate processing of credit, debit, and cash payments while maintaining a friendly and efficient checkout experience
  • Additionally, I assisted customers with billing inquiries, applied discounts when applicable, and balanced the till at the end of each shift to ensure financial accuracy.

SEASONAL SALES CONSULTANT

NEXT
WATFORD
10.2015 - 01.2016
  • Welcomed shoppers into the store and leveraged my passion for fashion and industry knowledge to build rapport with customers, resulting in increased sales
  • Provided comprehensive customer support, expertly addressing inquiries, resolving complaints, and guiding customers through their purchases
  • Maintained store visual standards and managed stock on the shop floor as well as in the warehouse area.

MAGAZINE DISTRIBUTOR

CHORLEYWOOD AND LOUDWATER MAGAZINES
09.2014 - 01.2016
  • Collected and delivered over 200 magazines to households in Chorleywood and Rickmansworth.

TRAVEL AGENT (WORK EXPERIENCE)

TUI
05.2015 - 08.2015
  • Secured holiday reservations, managed client correspondence, and arranged travel plans
  • Supported with promotional material inventory and brochure replenishment.

Education

CACHE Level 3 Extended Diploma: Health and Social Care -

WEST HERTS COLLEGE
WATFORD, HERTFORDSHIRE

GCSEs -

ST CLEMENT DANES SCHOOL
CHORLEYWOOD, HERTFORDSHIRE

AWARDS

Skills

  • Effective and Strategic Communication: Skilled at interacting with diverse customers and colleagues
  • Attention to Detail: Adept at managing tasks with precision and care
  • Time Management: Proven ability to thrive under pressure, prioritise tasks and meet deadlines
  • Customer-orientated: Strong focus on customer service and support
  • Team-collaboration: Experienced in working effectively within teams
  • Self-motivated: Driven to achieve personal and professional excellence, using my own initiative when required to solve problems before escalation
  • Multitasking efficiency
  • Cultural awareness

Certification

City & Guilds Level 1 Certificate for Employability Skills

First Aid Certified

Full UK Driving License

Interests

Outside of work, I enjoy staying connected with friends and family, exploring new restaurants, and traveling to unfamiliar destinations. I enjoy reading, particularly fiction and autobiographies, and regularly listen to motivational and thought-provoking podcasts. I also enjoy staying on top of current fashion trends and maintain an active lifestyle through dog walks, regular gym sessions and Pilates workouts.

References

References available upon request.

Timeline

CUSTOMER SERVICE ASSISTANT

TRANSPORT FOR LONDON (LONDON UNDERGROUND)
02.2018 - 10.2024

CREW MEMBER

PRYZM WATFORD, THE DELTIC GROUP
11.2016 - 03.2018

MARKET RESEARCHER

PERSPECTIVE RESEARCH SERVICES
05.2016 - 11.2016

WAITRESS

THE GATE, MITCHELL & BUTLERS
03.2016 - 05.2016

SEASONAL SALES CONSULTANT

NEXT
10.2015 - 01.2016

TRAVEL AGENT (WORK EXPERIENCE)

TUI
05.2015 - 08.2015

MAGAZINE DISTRIBUTOR

CHORLEYWOOD AND LOUDWATER MAGAZINES
09.2014 - 01.2016

CACHE Level 3 Extended Diploma: Health and Social Care -

WEST HERTS COLLEGE

GCSEs -

ST CLEMENT DANES SCHOOL

AWARDS

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