Fiesal Khalid
Pontyclun,Mid Glamorgan
Summary
Accomplished professional specialising in change implementation and smooth day to day operations. Expertise in delivering and tracking of KPI’s and critical evaluation, with a strong focus on resilience and time efficiency. Proven leadership in team management and delivering exceptional customer service. Dedicated to driving continuous improvement and achieving organizational objectives.
Overview
38
38
years of professional experience
Work history
Team manager
Marks & Spencer
Talbot Green, Pontyclun , Rhondda Cynon Taf
06.1987 - Current
- Duty management of a two floor store, including all aspects of security, sales and legal compliance.
- Responsible for up to 25 direct reports, from recruitment, coaching and development to performance management and disciplinary action.
- Consistently achieve KPI’s through successful implementation of company police’s, careful management of staffing budget and maximising sales opportunities.
- Role-modelling excellence in service, pace and attention to detail.
- Leading effectively to drive staff productivity, manage ambiguity and identify potential issues in advance.
- Protect the brand through exemplary resolution of customer complaints, great store presentation and strict legal compliance.
- Minimise stock loss and security risks by strict adherence to established protocols, e.g. tagging high risk items, regular searches, dual control when cash handling and promoting a culture of vigilance.
- Utilise in-house systems and Microsoft software confidently adapting to change easily and sharing knowledge with colleagues.
- accustomed to working at pace and with precision to meet time sensitive targets.
- Prioritise workload and delegate tasks effectively to meet organisation goals.
Education
Level 3 Award in Food Safety -
Highfield
CardiffLevel 2 Award in Food Safety -
Highfield
CardiffGCSEs -
Fitzalan High School
Cardiff 09/1982 - 06/1987
Skills
- Change implementation
- Performance metrics
- Critical evaluation
- KPI tracking
- Resilience under pressure
- Time efficiency
- Team Leadership
- Brand protection
Affiliations
- National trust member, love visiting different places and learning their history.
- Countryside walks with my family.
- Enjoy cooking, especially desserts.
Timeline
Team manager
Marks & Spencer
06.1987 - Current
Level 3 Award in Food Safety -
Highfield
Level 2 Award in Food Safety -
Highfield
GCSEs -
Fitzalan High School
09/1982 - 06/1987