Alexander Blythe
Heswall
Summary
Dynamic professional with a proven track record with 31 years working across different functions for Lloyds Banking Group. Skilled in leadership excellence and staff motivation, adept at change implementation and mentoring. Demonstrates outstanding customer service and product knowledge, consistently exceeding expectations in customer satisfaction. Committed to fostering a culture of continuous improvement and innovation, with a focus on achieving organisational goals through effective coaching and development.
Overview
32
32
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Team manager
Lloyds Banking Group
09.2020 - 09.2025
- Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
- Prioritised workload effectively, resulting in timely completion of tasks.
- Fostered a positive work environment through effective communication and conflict resolution tactics.
- Boosted morale by recognising and rewarding exceptional work.
- Addressed customer complaints promptly, ensuring customer satisfaction and retention.
- Developed action plans for continuous process improvement initiatives.
- Provided consistent leadership to maintain high levels of team performance and satisfaction.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Translated senior management directives into actionable front-line policies and implemented changes with colleagues.
Bank branch manager
Lloyds Banking Group
Liverpool
08.2010 - 09.2020
- Implemented risk management policies for reduced financial loss.
- Maintained strict security protocols to safeguard both customers and colleagues.
- Fostered a professional environment through clear communication and leadership.
- Responsible for maintaining competency of regulated team members (Mortgage Advisors and Banking Advisors)
- Managed branch operations to ensure compliance with banking regulations.
- Coached banking service teams in providing exceptional customer care.
- Streamlined banking procedures for improved customer service efficiency.
- Improved customer satisfaction by handling complaints promptly and efficiently.
- Enhanced customer loyalty by offering tailored banking solutions.
Financial advisor
Lloyds Banking Group
Liverpool
07.2006 - 08.2010
- Achieved greater customer satisfaction with insightful investment strategies.
- Enhanced customer relations by providing expert financial advice.
- Developed tailored financial solutions to meet individual needs.
- Tailored insurance policies to match clients' unique needs.
- Collaborated cross-functionally with different departments to achieve business and customer goals.
Business development manager
Lloyds Banking Group
Chester, Cheshire
09.1998 - 07.2006
- Developed strategic partnerships for sustained growth.
- Secured new business opportunities by cultivating strong relationships with potential clients.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Identified opportunities to drive business growth, diversification and expansion.
- Coached team to build client relationships and achieve growth objectives.
Telephony agent/ Team Manager
Lloyds Banking Group
Chester, Cheshire
10.1993 - 09.1998
- Demonstrated strong multitasking abilities whilst dealing with multiple lines simultaneously,.
- Enhanced customer satisfaction by providing prompt, polite and accurate information on telephony services.
- Exhibited professional telephone etiquette to uphold the company's reputation for superior service,.
- Handled challenging customers in a diplomatic manner, ensuring swift conflict resolution.
- Boosted team morale with positive attitude and effective communication skills.
- Maintained high levels of call quality control by adhering to company procedures and guidelines.
- Assisted colleagues during busy periods, promoting teamwork and cohesion.
- Achieved higher team efficiency with regular training and mentoring sessions.
Education
Bachelor of Arts - Accountancy and Finance
Liverpool John Moores University
Liverpool 09.1989 - 06.1993
A-Levels - Maths, Chemistry, Biology, General Studies
St Anselm's College
Birkenhead, Wirral 09.1987 - 06.1989
Skills
- Leadership excellence
- Staff motivation
- Change implementation
- Mentoring and coaching
- Customer Service
- Product knowledge
- Outstanding customer service
Certification
CeFA (Certificate for Financial Advisors) 2006
CeMAP (Certificate in Mortgage Advise and Practice) 2006
Timeline
Team manager
Lloyds Banking Group
09.2020 - 09.2025
Bank branch manager
Lloyds Banking Group
08.2010 - 09.2020
Financial advisor
Lloyds Banking Group
07.2006 - 08.2010
Business development manager
Lloyds Banking Group
09.1998 - 07.2006
Telephony agent/ Team Manager
Lloyds Banking Group
10.1993 - 09.1998
Bachelor of Arts - Accountancy and Finance
Liverpool John Moores University
09.1989 - 06.1993
A-Levels - Maths, Chemistry, Biology, General Studies
St Anselm's College
09.1987 - 06.1989