Emilia Estevez
London,United Kingdom
Summary
Organised and detail-oriented professional with experience in administration, customer service, and office support. Skilled in handling confidential information, managing schedules, coordinating office activities, and supporting HR functions. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), EMIS Web and Accux with excellent communication, problem-solving, and multitasking abilities. Currently pursuing a Bachelor of Business Administration (Business & Management) to strengthen expertise in HR and organisational development. Seeking an Administrative, Administrative Assistant or HR Assistant role to contribute to efficient operations and people-focused processes.
Overview
1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience
Work history
Receptionist in GP surgery
Eagle House Surgery
Enfield
2025.11 - Current
- Greet and register patients in a professional manner.
- Schedule appointments and maintain patient records.
- Answer incoming calls and respond to patient inquiries.
- Maintain a clean and organized reception area.
- Collect co-payments and other payments from patients.
- Provide information about the clinic services, policies, and procedures.
Receptionist
Green Rooms Hotel
London, United Kingdom
2023.09 - 2026.07
- Managed front desk operations, including phone and email correspondence.
- Assisted with administrative tasks such as filing, scheduling, and data entry.
- Coordinated meeting room bookings and prepared spaces for use.
- Ensured accurate visitor logging and mail distribution.
- Handled guest queries, providing excellent customer service and issue resolution.
Receptionist
Premier Inn Hotel
2022.12 - 2023.09
- Operated multi-line phone system, ensuring smooth communication.
- Supported administrative duties including data entry and confidential document handling.
- Maintained an organised reception area and professional front-office environment.
- Assisted management during peak business periods, demonstrating adaptability.
Shop Assistant
Primark
2022.09 - 2022.12
- Maintained stock levels and managed till transactions accurately.
- Delivered excellent customer service, resolving complaints professionally.
- Improved product visibility through effective merchandising.
Housekeeping
Sheraton Grand London Park Lane
2021.06 - 2022.09
Housekeeping
The Maitrise Hotel
2019.10 - 2020.04
- Ensured rooms and common areas were cleaned to high standards.
- Coordinated with team members to meet strict time deadlines.
- Maintained attention to detail, enhancing guest satisfaction.
Education
Bachelor of Business Administration - Business and Management
University of the West of Scotland
London 2022.01 -
GCSEs - Biology, history, languages, literature, maths, chemistry and Philosophy
IES Joaquin Araujo
Spain 2010.09 - 2014.06
A-Levels - Social Sciences and Humanities
ÍES Joaquín Araújo
Spain 2014.09 - 2016.06
Skills
- Experience using EMIS Web and Accurx
- Office Administration & Reception Management
- Data Entry & Record Keeping
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Confidentiality & Discretion (HR awareness)
- Customer Service & Complaint Resolution
- Scheduling & Meeting Coordination
- Attention to Detail & Organisation
- Ability to Work Under Pressure
- First Aid at work trained (minor wound dressing, treatment of cuts, sprains, and other minor injuries)
Certification
- Safeguarding in Education - Level 1 (course)
- Prevent awareness (course)
- Recognising and Preventing FGM (course)
Languages
Spanish
Native
English
Upper intermediate
French
Beginner
Timeline
Receptionist in GP surgery
Eagle House Surgery
2025.11 - Current
Receptionist
Green Rooms Hotel
2023.09 - 2026.07
Receptionist
Premier Inn Hotel
2022.12 - 2023.09
Shop Assistant
Primark
2022.09 - 2022.12
Bachelor of Business Administration - Business and Management
University of the West of Scotland
2022.01 -
Housekeeping
Sheraton Grand London Park Lane
2021.06 - 2022.09
Housekeeping
The Maitrise Hotel
2019.10 - 2020.04
A-Levels - Social Sciences and Humanities
ÍES Joaquín Araújo
2014.09 - 2016.06
GCSEs - Biology, history, languages, literature, maths, chemistry and Philosophy
IES Joaquin Araujo
2010.09 - 2014.06