Fatima Naeem
Romford
Summary
Experienced receptionist with a strong proficiency in Microsoft Office Suite and healthcare software, adept at handling reception desk operations and appointment booking. Demonstrates comprehensive knowledge of NHS systems and patient confidentiality laws, ensuring seamless follow-up coordination and patient care. Committed to enhancing healthcare service delivery through effective communication and organisational skills, with a career goal of advancing within the healthcare administration sector.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Receptionist in GP surgery
Dr Ansari at Ripple Road Medical Centre
Barking
10.2024 - 06.2025
- Managed patient records to ensure accuracy and confidentiality.
- Assisted in the training of new staff members, contributing to team growth.
- Maintained a clean and organised reception area for better work environment.
- Provided courteous service by greeting and attending to patients' needs.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Handled incoming calls, ensuring prompt response to enquiries.
- Processed prescription requests promptly, enhancing customer service experience.
- Enhanced office productivity with effective organisation of appointments.
- Maintained high standards of privacy whilst handling sensitive information.
- Scheduled patient appointments using EMIS booking system.
Receptionist in GP surgery
Parveen Shabir at Grove Surgery Chadwell Heath
Chadwell Heath
06.2021 - 07.2022
- Prioritised tasks during peak times ensuring smooth operation.
- Updated electronic health records regularly, guaranteeing data accuracy.
- Provided courteous service by greeting and attending to patients' needs.
- Maintained high standards of privacy whilst handling sensitive information.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Enhanced office productivity with effective organisation of appointments.
- Organised patient follow-ups, resulting in better health management.
- Handled incoming calls, ensuring prompt response to enquiries.
- Offered advice on additional services to best meet patient needs.
- Scheduled patient appointments using System One booking system.
Education
NVQ Level 3 - Health and Social Care
New City College
London, England 09.2018 - 09.2019
Skills
- Microsoft office suite proficiency
- Healthcare software proficiency
- Receptionist experience
- Follow-Up coordination
- Basic first aid training
- Knowledge of nhs systems
- Reception desk handling
- Patient confidentiality laws
- Appointment booking
- Patient care
Certification
Phlebotomy
Timeline
Receptionist in GP surgery
Dr Ansari at Ripple Road Medical Centre
10.2024 - 06.2025
Receptionist in GP surgery
Parveen Shabir at Grove Surgery Chadwell Heath
06.2021 - 07.2022
NVQ Level 3 - Health and Social Care
New City College
09.2018 - 09.2019