Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Daniel Carlyle

Oswestry,Shropshire

Summary

Motivated Receptionist experienced in providing accurate, responsive support to busy medical reception teams. Completes tasks with focus and precision for reliable results in administration, booking management and reporting. Personally requested by patients and colleagues to complete any requests/ tasks. Forward thinking and adaptive to any situation, whether this is customer service based or admin based.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Receptionist in GP surgery

Beech Avenue Surgery - Dr N Kendall and Partners
Rhosllanerchrugog, Wrexham
09.2021 - Current
  • Welcomed patients and visitors to the medical practice in a professional and courteous manner, providing assistance and direction as needed.
  • Managed patient appointments effectively, utilizing the practice's scheduling system to book, reschedule, and cancel appointments in accordance with patient preferences and physician availability.
  • Answered phone calls promptly and addressed inquiries from patients, medical staff, and external parties, providing accurate information and routing calls to the appropriate personnel.
  • Registering new patients, dealing with prescriptions, fit notes, emails and other various admin work.
  • I have led the strategic overhaul of practice protocols, leveraging technology to enhance efficiency, accessibility, and sustainability.
  • Designed and launched a user-friendly online tool allowing for precise verification of patient addresses against practice boundaries, ensuring adherence to regulatory requirements with 100% accuracy.
  • Whilst in this position, I was headhunted by a number of different organisations within the NHS. I have worked at two other practices part time ( Ruabon Medical Centre and Overton Medical Centre) to help release their pressures of a high workload, which I achieved within months. I was also recruited to work within the Covid Vaccination centres, coding a record of vaccination into patient notes and helping with the co-ordination of the centres.

Front of house team member

Go To The Venue LTD
Oswestry, Shropshire
06.2019 - 03.2020
  • Took food and beverage orders accurately and efficiently, ensuring customers' preferences were met.
  • Prepared and served a variety of hot drinks, including espresso, cappuccino,specialty teas and any cold drinks within the bar area, adhering to high-quality standards.
  • Provided exceptional customer service, addressing inquiries and concerns promptly and courteously, resulting in positive feedback and repeat business.
  • Entrusted with the organization and management of a 5-a-side football league within the sports center, including the coordination of bookings and payments for the football pitch.
  • Promoted to the role of Bar Manager concurrent with the aforementioned responsibilities, tasked with overseeing stock management, facilitating the training of new team members, and ensuring adherence to operational standards.

Education

GCSEs - English & Maths

The Marches School
Oswestry
09.2014 - 05.2019

BTEC Level 3 - Business

Walford and North Shropshire College
Oswestry
09.2020 - 05.2022

Skills

    Problem-Solving Ability:

  • Proven track record of effectively identifying and resolving complex technical issues and challenges
  • Consistently recognized for the ability to remain calm under pressure and think creatively to overcome obstacles, contributing to increased productivity and operational efficiency

    • Attention to Detail:

  • Strong ability to detect and rectify errors, inconsistencies, and discrepancies in code, configurations, and documentation
  • Recognized for maintaining high-quality standards in deliverables, resulting in reduced errors, improved reliability, and enhanced customer satisfaction

    • Management:

  • Proven leadership skills in successfully planning, organizing, and executing IT projects from initiation to completion For example, leading projects to become more digital in protocols and training staff members to ensure high quality execution of protocols

    • Adaptability:

  • Demonstrated ability to quickly learn new technologies, tools, and methodologies to adapt to evolving project needs and industry trends
  • Proactively embrace challenges and seek opportunities for growth and development, leveraging past experiences to navigate unfamiliar situations with confidence

    • Teamwork / Communication:

  • Strong verbal and written communication skills, adept at conveying technical concepts and information to both technical and non-technical audiences
  • Recognized for the ability to build and maintain positive working relationships, inspire trust and confidence, and contribute to a supportive and inclusive team environment

Affiliations

  • As a sideline to my main job, I run and own a company which supplies sports teams and corporate companies with apparel.

Timeline

Receptionist in GP surgery

Beech Avenue Surgery - Dr N Kendall and Partners
09.2021 - Current

BTEC Level 3 - Business

Walford and North Shropshire College
09.2020 - 05.2022

Front of house team member

Go To The Venue LTD
06.2019 - 03.2020

GCSEs - English & Maths

The Marches School
09.2014 - 05.2019

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Daniel Carlyle