Summary
Overview
Work history
Education
Skills
Timeline
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Faye Smith

Unemployed
Rochdale

Summary

Dedicated retail professional with expertise in refund authorisations, retail sales reporting, and store cleanliness maintenance. Demonstrates a strong understanding of performance metrics and proficiency in stock control software, ensuring efficient operations. Skilled in crisis handling and complaint resolution, with a commitment to upholding health and safety regulations. Adept at utilising retail technology to enhance customer service and sales techniques. Flexible schedule availability supports dynamic retail environments, aiming to drive customer satisfaction and business growth.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work history

Retail assistant

Marks and Spencer
Prestwich, Borough of Bury
09.2016 - 07.2018
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Provided coverage during peak times to manage customer flow effectively.
  • Boosted sales through suggestive selling techniques.
  • Ensured visual merchandising standards with regular display updates.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.

Oasis Sunbed Shop

Jeannie Owens
Prestwich, Borough of Bury
01.2006 - 12.2010
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Hairdressing assistant

Joanne
Bury, Borough of Bury
06.2005 - 07.2010
  • Assisted senior hairdressers to expedite service delivery.
  • Upheld high standard of hygiene by regularly sanitising tools and workstations.
  • Assimilated new hairstyling techniques quickly through participation in regular professional training sessions.
  • Handled cash transactions professionally, ensuring accurate accounting at the end of each day.
  • Facilitated efficient scheduling of appointments using salon software systems.
  • Boosted customer retention with excellent aftercare advice on hair maintenance and product usage.
  • Strengthened relationships with clients through friendly conversation during appointments.

Education

GCSEs -

Prestwich Arts College
Manchester
05.2007 - 06.2007

BTEC level 2 Travel and Tourism - Travel and Tourism

Bury College
Bury
09.2007 - 06.2009

Level 2 Award in Support Work in Schools -

Rochdale Training
Rochdale
05.2025 - 05.2025

Skills

  • Refund authorisations
  • Retail sales reporting
  • Store cleanliness maintenance
  • Performance metrics understanding
  • Stock control software use
  • Flexible schedule availability
  • Retail technology use
  • Crisis handling
  • Complaint resolution
  • Health and Safety regulations
  • Customer Service
  • Sales techniques

Timeline

Level 2 Award in Support Work in Schools -

Rochdale Training
05.2025 - 05.2025

Retail assistant

Marks and Spencer
09.2016 - 07.2018

BTEC level 2 Travel and Tourism - Travel and Tourism

Bury College
09.2007 - 06.2009

GCSEs -

Prestwich Arts College
05.2007 - 06.2007

Oasis Sunbed Shop

Jeannie Owens
01.2006 - 12.2010

Hairdressing assistant

Joanne
06.2005 - 07.2010

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Faye SmithUnemployed