Noreen Aziz
keighley
Summary
Experienced retail professional with extensive expertise in handling difficult customers, money handling proficiency, and sales persuasion. Demonstrates a strong understanding of performance metrics, loss prevention techniques, and promotional strategies. Adept at enhancing customer satisfaction through effective communication, conflict resolution, and outstanding customer service. Skilled in merchandise arrangement, stock control software use, and visual display creativity. Committed to maintaining store cleanliness and adapting to peak times while ensuring efficient multitasking and floor layout planning. Career goal: To leverage comprehensive retail knowledge to drive sales growth and customer retention in a dynamic retail environment.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Retail assistant
Poundland
Keighley, West Yorkshire
02.2010 - Current
- Delivered excellent customer service by answering queries and providing product information.
- Handled transactions, maintaining accurate till records.
- Provided coverage during peak times to manage customer flow effectively.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Assisted in stock replenishment to maintain store appearance.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Boosted sales through suggestive selling techniques.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Supported team members for improved operational efficiency.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Helped in the setup of special events and promotional activities within the store.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Maintained clean shop floor, promoting a welcoming environment.
- Operated cash registers with accuracy and processed cash and card transactions.
- Ensured visual merchandising standards with regular display updates.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Followed company procedures and guidelines for smooth retail operations.
- Updated product labelling and pricing to reflect discounts and offers.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Built lasting relationships with clients through customer service interactions.
- Informed customers regarding promos and warranty services to increase sales.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Organised displays to promote inventory and encourage customer purchases.
- Requested and checked customer IDs at checkout for age-restricted products.
Education
Level 3 in English -
Keighley College
09.2005 - 05.2009
Skills
- Handling difficult customers
- Money handling proficiency
- Sales persuasion
- Performance metrics understanding
- Loss prevention techniques
- Retail industry understanding
- Refund authorisations
- Promotional strategies understanding
- Retail security systems familiarity
- Merchandise arrangement
- Merchandising awareness
- Flexible schedule availability
- Retail technology use
- Customer satisfaction enhancement
- Fashion trends awareness
- Retail sales reporting
- Adaptable to peak times
- Floor layout planning
- Store cleanliness maintenance
- Communication excellence
- Visual display creativity
- Stock control software use
- Warranty information explanation
- Efficient multitasking
- Conflict de-escalation
- Stock replenishment
- Cash register operation
- Health and Safety regulations
- Electronic payment processing
- Cash handling
- Complaint management
- Sales techniques
- Confident communicator
- Product knowledge
- Refund and exchange processing
- Conflict Resolution
- Outstanding customer service
- Customer retention tactics
- Loss prevention
- Fashion and styling expertise
- Money handling
- Store opening and closing duties
- Returns processing
- Technical product knowledge
- Energetic self-starter
- Computer literate
- Stock audits
- Retail sales trend analysis
- Product demonstrations
Affiliations
- travelling from local to many different countries trying local cuisine
Timeline
Retail assistant
Poundland
02.2010 - Current
Level 3 in English -
Keighley College
09.2005 - 05.2009
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