Lily-Rose Rafferty
Chatham,Kent
Summary
Skilled professional with expertise in refund authorisations, money handling proficiency, and arithmetic fluency. Demonstrates exceptional communication excellence and adeptness in retail technology use, including POS systems. Proven ability to handle complaints effectively while maintaining a high standard of customer service. Experienced in stocking shelves and ensuring efficient store operations. Committed to leveraging skills for career advancement within the retail industry.
Overview
2
2
years of professional experience
Work history
Retail assistant
Costcutter
Chatham, Kent
11.2023 - Current
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Assisted customers with enquiries to enhance their shopping experience.
- Trained new cashiers on store policies and procedures to maintain standards.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Handled high volumes of transactions during holiday seasons efficiently.
- Handled returns and exchanges following company policies, resulting in satisfied customers.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Greeted each customer warmly, creating a friendly shopping environment..
- Maintained clean and organised workspace to ensure efficient service.
- Assisted customers to locate obscure items on shop floor.
Education
GCSEs - Psychology, History, German, Music, English, Maths (H), Physics, Chemistry, Physics
Fort Pitt Grammar School
Chatham, Kent 09/2019 - 07/2024
A-Levels - Psychology, Criminology, Maths
Fort Pitt Grammar School
Chatham, Kent 09/2024 -
Skills
- Refund authorisations
- Money handling proficiency
- Retail technology use
- Communication excellence
- POS Systems
- Stocking shelves
- Complaint handling
Affiliations
- Singing, Playing Instruments, Choir
Languages
English
Native
Spanish
Intermediate
German
Intermediate
Availability
As I attend school, I am only available (usually) after 3pm, however I can work all weekdays (including late nights), and any time on weekends
References
References available upon request.
Timeline
Retail assistant
Costcutter
11.2023 - Current
GCSEs - Psychology, History, German, Music, English, Maths (H), Physics, Chemistry, Physics
Fort Pitt Grammar School
09/2019 - 07/2024
A-Levels - Psychology, Criminology, Maths
Fort Pitt Grammar School
09/2024 -