Summary
Overview
Work history
Education
Skills
Custom
Certification
Languages
Affiliations
References
Work availability
Timeline
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Favour Joshua Goodname

Kidderminster,West Midlands

Summary

A dedicated professional with a strong focus on customer experience and communication proficiency. Demonstrates exceptional multitasking efficiency and empathy handling, ensuring positive interactions in live chat environments. Skilled in calendar scheduling, contributing to seamless organisational operations. Committed to enhancing customer satisfaction through a positive attitude and effective communication strategies.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Customer Service Advisor (Remote Working)

Sigma Connected
Birmingham, West Midlands
10.2023 - 05.2025
  • Handled high volume of calls daily for faster issue resolution.
  • Managed complex customer issues to successful resolution.
  • Using chat support systems like Slack, Intercom, INK and maintaining interactions.
  • Guided customers through troubleshooting process with patience and clarity.
  • Provided detailed information about products and services to potential customers.
  • Built rapport with clients through empathetic handling of concerns.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Streamlined responses to emails, improved response time significantly.

Healthcare Assistant

NG Healthcare
06.2022 - 09.2023
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
  • Assisted in patient care, improved comfort and well-being.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS.
  • Coordinated activities that encourage social interaction amongst residents within care home setting to foster sense of community spirit among them .

Customer Service Advisor

Pregal Events
02.2020 - 04.2022
  • Handled customer enquiries and queries via telephone, chat or e-mail both remotely and Onsite
  • Provided top-notch support and comprehensive product/service information to customers
  • Established professional relationships with customers to serve them better
  • Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
  • Ensuring full customer satisfaction
  • Voluntary Service
  • Listened to individual complaints with open mind and asked detailed questions to understand issues.
  • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Uphold privacy and security requirements established by national legislation.

Volunteer

The African Emergency Healthcare Practices Limited
03.2019 - 03.2022
  • Company Overview: The African ER is a collegial platform where medical doctors, nurses, and other health professionals share personal and professional experiences from their practice in health facilities across the continent.
  • The African ER is a collegial platform where medical doctors, nurses, and other health professionals share personal and professional experiences from their practice in health facilities across the continent.
  • It was born out of the need to put context to the appalling statistics of Nigeria's and Africa's per capital healthcare and to inspire a culture of rebirth through practical knowledge.
  • The African ER teaches health education on radio, television and the social media in different Nigerian languages.
  • The African ER, we carry out First aid training for secondary schools, and work places, sports team, and corporate organizations, including the Federal Road Safety corps.
  • Taking care of people, making sure they are comfortable.
  • The African ER is a collegial platform where medical doctors, nurses, and other health professionals share personal and professional experiences from their practice in health facilities across the continent.

Company Secretary

Glorious Salvation Bible Church
11.2017 - 01.2019
  • Acted primary point of contact between management, clients, and staff.
  • Assisted clients, visitors and employees in professional and courteous manner.
  • Prepared, filed and maintained office records and confidential documents accurately.
  • Coordinated appointments, meetings and travel arrangements for executives and staff.
  • Managed correspondence, phone calls, and emails to ensure efficient administrative support.

Education

Bachelors of Science - Business Education (Management}

Rivers State University
Nigeria
10.2013 - 10.2017

Skills

  • Multitasking efficiency
  • Empathy handling
  • Live chat handling
  • Communication proficiency
  • Customer experience
  • Positive attitude
  • Calendar scheduling
  • Patience and diplomacy
  • Recruitment support capability
  • Travel arrangements planning

Custom

REFEREES ARE AVAILABLE ON REQUEST

Certification

Administrative Assistant Training, Alison

Working as a Virtual Assistant, Alison

Languages

English
Fluent

Affiliations

  • Singing and Dancing

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Customer Service Advisor (Remote Working)

Sigma Connected
10.2023 - 05.2025

Healthcare Assistant

NG Healthcare
06.2022 - 09.2023

Customer Service Advisor

Pregal Events
02.2020 - 04.2022

Volunteer

The African Emergency Healthcare Practices Limited
03.2019 - 03.2022

Company Secretary

Glorious Salvation Bible Church
11.2017 - 01.2019

Bachelors of Science - Business Education (Management}

Rivers State University
10.2013 - 10.2017

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