Jeffery Unuigbe
Huddersfield ,West Yorkshire
Summary
A highly skilled professional with a proven ability in effective communication, both verbally and in written form, adept at addressing large and small groups. Demonstrates excellent customer care and interpersonal skills, with a strong awareness of the importance of maintaining good rapport with colleagues and customers. Possesses a cooperative approach to teamwork, effectively listens to customers, and resolves issues under pressure using practical reasoning. Proficient in MS Office (Word), various internet browsers, e-mail clients, and CRM systems. Committed to sharing knowledge and encouraging the development of others to achieve team goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Customer Service Advisor
DWP universal Credit
Manchester
04.2025 - Current
- Managing Universal Credit claims, including processing, verifying, and updating customer information.
- Providing customer support and guidance on Universal Credit policies, procedures, and requirements.
- Resolving customer queries and issues related to Universal Credit payments, journals, and other aspects of the benefit.
- Identifying and addressing potential issues or discrepancies in customer claims.
- Maintaining accurate records and documentation.
Working with customers to gather required information or evidence. - Ensuring compliance with DWP's Universal Credit policies and procedures.
CUSTOMER SERVICE ADVISOR
EVRI
Leeds
11.2024 - 01.2025
- Respond to customer inquiries via phone, email, or chat, resolving issues efficiently and effectively.
- Investigate and resolve customer complaints, escalating complex issues to senior advisors or managers.
- Provide updates on parcel deliveries, tracking, and estimated delivery times.
- Clearly communicate with customers, colleagues, and other stakeholders, ensuring timely and accurate information.
- Analyze problems, identify solutions, and implement corrective actions to prevent future issues.
- Collaborate with colleagues to achieve team goals, share knowledge, and support each other.
- Identify areas for process improvement and suggest changes to enhance customer experience and operational efficiency.
Regional Aftersales Supervisor
SOLAR ENERGY BY DLIGHT
LAGOS, NIGERIA
01.2019 - 08.2023
- Provide information about products and services.
- Collecting customer feedback
- Troubleshooting tech problems
- Communicating with customers through various channels
- Handling complaints
- Financial transaction
- Checking product or service availability
- Communication
- Generate sales leads
- Customer Enquiry/Complaint Manager
- Inward and Outward Goods Supervisor
- Record/Stock Taking of Records
Administrative officer
EDO STATE SKILLS DEVELOPMENT AGENCY
BENIN CITY
01.2018 - 01.2019
- Managed office supplies inventory and procurement orders
- Prepared and maintained regular expense reports and office budgets
- Organized and updated company databases for efficient data access
- Established a secure filing system for confidential company documents
- Addressed employee and client queries, promoting effective communication
- Maintained the company calendar, scheduled appointments, and managed meeting room bookings
- Facilitated distribution and secure storage of correspondence, including letters, emails, and packages.
Education
Master of Science - International Business And Finance
University of Derby
Derby 09.2023 - 10.2024
Bachelor of Science - Accounting
National Open University of Nigeria
Nigeria 05.2012 - 04.2016
Skills
- multitasking efficiency
- Product knowledge
- Query resolution
- Customer relations
- Strong customer service orientation
- Basic accounting
- Stock management
- Call centre experience
- Microsoft Office proficiency
- Product sales optimisation
- Time efficiency
- Risk Assessment
- Payment Processing
- Self-motivation
- Empathy handling
- CRM implementation
- Sales enquiry handling
- Telephone etiquette
- Quality Assurance (QA) controls
- Inventory systems
- Complaint handling
- Inventory control
- Zendesk
- Ngcc
Affiliations
- Reading
- Travelling
- Music
- Science or history documentaries
References
References available upon request.
Timeline
Customer Service Advisor
DWP universal Credit
04.2025 - Current
CUSTOMER SERVICE ADVISOR
EVRI
11.2024 - 01.2025
Master of Science - International Business And Finance
University of Derby
09.2023 - 10.2024
Regional Aftersales Supervisor
SOLAR ENERGY BY DLIGHT
01.2019 - 08.2023
Administrative officer
EDO STATE SKILLS DEVELOPMENT AGENCY
01.2018 - 01.2019
Bachelor of Science - Accounting
National Open University of Nigeria
05.2012 - 04.2016
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