Elisha Williams
Caerphilly
Summary
A highly skilled professional with expertise in time management mastery and diplomatic negotiation, complemented by a strong foundation in digital marketing awareness and product knowledgeability. Demonstrates exceptional multitasking efficiency and telephone etiquettes, ensuring effective communication proficiency. Possesses a thorough understanding of GDPR regulations and excels in data entry speed, underscoring personal accountability. Committed to leveraging these skills to drive organisational success and enhance operational efficiency.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
Legal and General
Cardiff, wales
05.2024 - Current
- Maintained up-to-date knowledge of pension regulations to ensure company compliance.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Ensured smooth running of operations with timely preparation of reports.
- Trained new hires for improved productivity and efficiency on the job floor.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Customer advisor
DVLA
Swansea, Wales
03.2022 - 08.2024
- Stayed updated on company policies, enabling accurate information dissemination to customers.
- Provided exceptional customer service to ensure a positive shopping experience.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Achieved higher customer retention through consistent follow-ups and updates.
- Maintained high-level product knowledge for accurate advice and recommendations.
- Developed rapport with customers for improved loyalty and repeat business.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Managed large volumes of incoming calls for efficient customer service operations.
Customer service advisor
Admiral
Swansea , Wales
11.2017 - 03.2022
- Streamlined responses to emails, improved response time significantly.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Implemented new protocols for efficient complaint management.
- Strengthened client relationships with clear communication and problem-solving skills.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Built rapport with clients through empathetic handling of concerns.
Education
GCSEs - GCSE
Maes Y Dderwen School
Ystradgynlais, Powys 09.2003 - 09.2007
Skills
- Time management mastery
- Diplomatic negotiation
- Digital marketing awareness
- Product knowledgeability
- Multitasking efficiency
- Telephone etiquettes
- Knowledge of gdpr regulations
- Data entry speed
- Personal accountability
- Communication proficiency
Timeline
Customer service advisor
Legal and General
05.2024 - Current
Customer advisor
DVLA
03.2022 - 08.2024
Customer service advisor
Admiral
11.2017 - 03.2022
GCSEs - GCSE
Maes Y Dderwen School
09.2003 - 09.2007