Samuel Ogunbiyi
Paisley,Renfrewshire
Summary
Dedicated professional with a rigid commitment to providing exceptional support to individuals in need. Extensive experience in customer service has developed advanced interpersonal communication and problem-solving skills, fostering trust and effectively addressing client concerns. Proven ability to thrive in fast-paced environments while maintaining composure and exceeding customer expectations. Eager to contribute to a team focused on delivering outstanding customer experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
Pastdue Credit Solutions Limited
Clydebank Business Park.
2025.04 - 2026.05
- Conduct proactive outreach to customers with outstanding balances to facilitate timely debt recovery.
- Receiving inbound calls from customers responding to reminders or notices as well as solving issues to customers supply.
- Built rapport with clients through empathetic handling of concerns.
- Maintaining strict confidentiality of customer’s personal and financial information for data protection reasons.
- Logging all interactions, agreements, customers statements and request service tickets accurately in the system for proper record/process.
- Financial problem solving for customers in the sense of helping customers to identify cases of financial hardship and apply the agency’s hardship policy or direct them to financial advice services when appropriate.
- Share feedback with the management team regarding recurring customer issues or trends.
Support Worker(Relief)
Key Housing Support
Renfrew, Renfrewshire
2024.03 - 2025.05
- Organizing suitable recreational activities for service users.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Assisted with mobility issues enabling easier movement around the home.
- Administered medication according to schedule to ensure optimal health outcomes.
- Collaborating with other health care and social care professionals to provide the best possible care.
- Providing mental and emotional support.
- Making recommendations to family members and healthcare personnel on the plan of care.
Factory Operative
AK Recruitment Services
Glasgow, Glasgow City
2023.05 - 2024.02
- Arrange goods on the production line.
- Carrying out basic tests and quality checks on products.
- Operate production line equipment.
- Feeding in raw materials into production machinery.
- Collaborated effectively with team members for improved efficiency.
- Maintained clean work area to prevent accidents and improve productivity.
Customer service representative
Machar Health Services
Biu Borno State, Nigeria.
2018.03 - 2022.12
- Responding to questions on medical treatments, insurance coverage and healthcare services.
- Presenting details about invoicing, payment methods and hospital policies.
- Referring complicated problems to the proper department for handling.
- Maintaining patient records and adding correct data to databases.
- Handling insurance claims and confirming information about coverage.
- Assisting patients with follow-up questions about surgeries, therapies or test findings.
- Teaching patients about wellness initiatives, prescription guidelines and health programs.
- Ensuring that patients are aware of their rights and the range of healthcare options that are accessible.
- Handling sensitive patient information with discretion and confidentiality.
- Adhering strictly to the protocols for data protection and medical record keeping.
Education
HND - Business Administration
Abraham Adesanya Polytechnic
Ijebu Igbo, Ogun, Nigeria 2015.09 - 2017.09
Masters - Business Analytics
Robert Gordon University
Aberdeen, Scotland, UK 2023.02 - 2024.12
Skills
- Excellence working communication skill
- Sensitivity and understanding
- The ability to work well with others
- Receptive to training and responsiveness
- Adaptability
- Empathy and Patience
- Being Positive and Encouraging
- Reliable and Respectful of Choices
- Time management mastery
- Effective persuasion
- Telephone etiquettes
- Multitasking efficiency
- Excel proficiency
- Dealing with vulnerable clients
- Record keeping accuracy
- Efficiency orientation
References
References available upon request.
Timeline
Customer service advisor
Pastdue Credit Solutions Limited
2025.04 - 2026.05
Support Worker(Relief)
Key Housing Support
2024.03 - 2025.05
Factory Operative
AK Recruitment Services
2023.05 - 2024.02
Masters - Business Analytics
Robert Gordon University
2023.02 - 2024.12
Customer service representative
Machar Health Services
2018.03 - 2022.12
HND - Business Administration
Abraham Adesanya Polytechnic
2015.09 - 2017.09